KENNETH GREEN

*** **** *****, *******, ** *****

Home: 816-***-****

ac6atg@r.postjobfree.com

Motivated Network Analyst possessing exceptional troubleshooting skills for networking issues, end user problems and network security.

Network configuration and support

VoIP knowledge

Data connectivity

Wireless security specialist

Disaster recovery environments

Data visualization

Incident Management

Exceptional troubleshooter

Customer service specialist

Sound judgment

Self-starter

05/1998 to 06/2018

DST SYSTEMS, WINCHESTER

Kansas City, MO

Technology Operations Specialist II

Responded to all client requests for technical support by phone, email and the inter-office chat service. Configured and installed routers, switches and wireless controllers. Managed all switches, routers, firewalls and F5 equipment. Diagnosed network problems involving a combination of hardware, software, power and communications issues. Manipulated frequently-used switch port settings to troubleshoot ISE issues. Worked with outside vendors and teams to develop voice and data wiring infrastructure. Acted as primary contact for computer hardware and software problems, as well as network emergencies. 04/1996 to 05/1998

DST SYSTEMS, WINCHESTER

Kansas City, MO

Data Communications Technician

Responded to all client requests for technical support by phone, email and the inter-office chat service. Worked with outside vendors and teams to develop voice and data wiring infrastructure. Acted as primary contact for computer hardware and software problems, as well as network emergencies. Ran cables from existing patch panels to new patch panels to secure the Mainframe and modems in the proper location.

08/1993 to 04/1996

DST SYSTEMS, WINCHESTER

Kansas City, MO

Helpdesk Support

Provided technical support to both in-house staff and user departments for all network applications. 11/1991 to 08/1993

DST SYSTEMS, WINCHESTER

Kansas City, MO

Computer Operator

Operated a wide range of machines, including computers, printers and paper sorters in a fast-paced mainframe environment.

CRIMINAL JUSTICE

Missouri Western State University, Saint Joseph, MO Completed 2 semesters. No degree

HIGH SCHOOL DIPLOMA 1988

Bishop Hogan High School, Kansas City, MO

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

Network Support

Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery. Oversaw infrastructure of three data centers and acted as support for help-desk technicians and IT Departments. 20 years performing some engineering, installing, configuring, and supporting WAN connectivity solutions (Ethernet over MPLS, Site-to-Site VPN, etc.)

20 years configuring and supporting routing protocols such as BGP and EIGRP 20 years configuring and supporting enterprise wide DNS, DHCP, and IP address management (DDI) 5 years configuring and supporting Cisco Nexus Switches 5 years configuring and supporting Cisco routers/switches, Cisco ASA firewalls, Cisco VPN, Cisco Wireless, Bluecat DNS, F5 Load balancing (GTM and LTM) and Symantec/Bluecoat Proxi ACCOMPLISHMENTS

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