KENNETH GREEN
*** **** *****, *******, ** *****
Home: 816-***-****
***********@*****.***
Motivated Network Analyst possessing exceptional troubleshooting skills for networking issues, end user problems and network security.
Network configuration and support
VoIP knowledge
Data connectivity
Wireless security specialist
Disaster recovery environments
Data visualization
Incident Management
Exceptional troubleshooter
Customer service specialist
Sound judgment
Self-starter
05/1998 to 06/2018
DST SYSTEMS, WINCHESTER
Kansas City, MO
Technology Operations Specialist II
Responded to all client requests for technical support by phone, email and the inter-office chat service. Configured and installed routers, switches and wireless controllers. Managed all switches, routers, firewalls and F5 equipment. Diagnosed network problems involving a combination of hardware, software, power and communications issues. Manipulated frequently-used switch port settings to troubleshoot ISE issues. Worked with outside vendors and teams to develop voice and data wiring infrastructure. Acted as primary contact for computer hardware and software problems, as well as network emergencies. 04/1996 to 05/1998
DST SYSTEMS, WINCHESTER
Kansas City, MO
Data Communications Technician
Responded to all client requests for technical support by phone, email and the inter-office chat service. Worked with outside vendors and teams to develop voice and data wiring infrastructure. Acted as primary contact for computer hardware and software problems, as well as network emergencies. Ran cables from existing patch panels to new patch panels to secure the Mainframe and modems in the proper location.
08/1993 to 04/1996
DST SYSTEMS, WINCHESTER
Kansas City, MO
Helpdesk Support
Provided technical support to both in-house staff and user departments for all network applications. 11/1991 to 08/1993
DST SYSTEMS, WINCHESTER
Kansas City, MO
Computer Operator
Operated a wide range of machines, including computers, printers and paper sorters in a fast-paced mainframe environment.
CRIMINAL JUSTICE
Missouri Western State University, Saint Joseph, MO Completed 2 semesters. No degree
HIGH SCHOOL DIPLOMA 1988
Bishop Hogan High School, Kansas City, MO
SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND TRAINING
Network Support
Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery. Oversaw infrastructure of three data centers and acted as support for help-desk technicians and IT Departments. 20 years performing some engineering, installing, configuring, and supporting WAN connectivity solutions (Ethernet over MPLS, Site-to-Site VPN, etc.)
20 years configuring and supporting routing protocols such as BGP and EIGRP 20 years configuring and supporting enterprise wide DNS, DHCP, and IP address management (DDI) 5 years configuring and supporting Cisco Nexus Switches 5 years configuring and supporting Cisco routers/switches, Cisco ASA firewalls, Cisco VPN, Cisco Wireless, Bluecat DNS, F5 Load balancing (GTM and LTM) and Symantec/Bluecoat Proxi ACCOMPLISHMENTS