**** * **** **. ***. B Overland Park KS ***** Cel. 787-***-****

Javier D. Justiniano

Executive

Summary

IT Desktop Support Technician with sixteen years of experience in networks. Installation, configuration and troubleshoot of softwares, hardwares, printers and peripherals. Experience with ticket systems and customer service. Two years of managing human resources management with an exceptional relationship with Directors and employees. Abilities

Highly self-taught

Vast experience about installation, configuration and troubleshoot of systems and networks.

Excellent decision making in a Team environment.

Systems stability and security.

Well developed skills in troubleshooting and pc repair.

Excellent time-management skills.

Great customer service skills.

Excellent work ethic.

Spanish (native), English (proficient).

Experience Apr 2014– Jan 2018 Sultana Aluminum San Juan, PR IT Desktop Support Technician

Installation, configuration, troubleshoot and maintenance of computers in 9 different locations. Experience with various types of networks like LAN, WLAN and VPN's. Configuration of the security and stability of the information systems. Installation of security monitoring systems

(CCTV, DVR's). Great relationship with suppliers and providers. Aug 2007–Apr 2014 Feliciano Aluminum Aguadilla, PR IT Help-Desk Technician and Principal of Human Resources Installation, configurations, troubleshoot and maintenance of computers\laptops and peripherals. Employee Payroll. State and federal employee documents (PAN, WIC, MA-28, etc.) Representation of employees files in court and job department. May 2002–Dec 2007 EDP College San Sebastian, PR

Data Center Assistant

Installation, configuration, troubleshoot, maintenance and repair of 161 desktop\laptops with an implementation of the LAN from scratch. Great follow-up instructions. Education Sep 1999– Dec 2007 EDP University, UPRA, CUNA

B.A. In Computer Sciences with Networks specialization (EDP, UPRA & CUNA)

Associate in Business Development and Administration. (EDP) Skills

Windows NT/9X/2K/XP/7/8/10. Server 2003/2008/2012/2016, Group Policy, DHCP, DNS, ADDS, Hyper-V, (Server Migration), IMAP, SMTP, POP3, CMD, Power Shell, WSUS, LAN, WAN, VPN, RDP, FTP, TFTP, Windows Firewall, MS SQL 2005/2008/2012/2016, Dell Poweredge Servers, Dell and HP Workstations, RAID, SCSI, Printers, MS Office, MS Office 365, NT Backup, MS Exchange, ITS, Virtual-Box, routing, switching, cabling crimping 568A\568B, network testing, wireless networking, Sage Peachtree, MAS 90 y MS Retail Management Service (Dynamic RMS)