Manager Customer Service

SARA HENSLEY

**** ******** ***** ** *** ***

Palm Bay, Florida 32905

********@*******.***

I am looking for a position where I can use my experience, skills and abilities to advance my career in the Healthcare industry as well as customer service.

WORK EXPERIENCE

ExamOne

June 2013- Current

16091 Swingley Ridge Rd

STE 150

Chesterfield, MO 63017

Responsibilities included performing paramedical exams for insurance qualification purposes, phlebotomy, vital signs, and EKG. Conduct health informational interviews.

Totally Tan

2005-Current (Part-time)

7023 Howdershell Rd.

Hazelwood, MO 63042

Customer Service Representative

Responsibilities include: Greeting customers, scheduling tans, and cash receipts, and educating customer on tanning process and safety, attending industry conventions and seminars. Assist owners in tasks as required.

Psychiatric Care and Research Center

May 2012-May 2013

4132 Keaton Crossing Blvd.

Suite 201

O’Fallon, MO 63368

Research Technician

Responsibilities included informing the subjects of the study and reviewing the consent with them, vital signs, any drawing of any blood that pertains to the study, EKG, collections of medicine, monitoring the subjects throughout the study.

Mercy Medical Lab

December 2010-2011

615 South New Ballas Rd

St. Louis, MO 63141

Phlebotomist

Responsibilities included ordering labs and completing specific orders through venipuncture, along with urine samples, sputum, and stool. Travel to off sites location, as needed, to cover laboratory process.

Cetero

December 2007-2013

400 Fountain Lake Boulevard

St. Charles, MO 63301

Research phlebotomist (PRN)

Responsibilities included venipuncture on the research subject.

ExamOne

January 2006-2010

1066 Executive Parkway

St. Louis, MO 63141

CSR-Phlebotomist-Assistant to Branch Manager

Responsibilities included assisting branch manager in problem resolution. Assist branch manager in introducing ExamOne services to new or potential agents. Scheduled field examiners. Train Quest employees to conduct paramedical exams. Coordinate health fair activities. Perform paramedical, DNA exams, blood card draws, DOT and Non DOT breathe alcohol test.

Field Representative

November 2003-January 2006

Responsibilities included performing paramedical exams for insurance qualification purposes, phlebotomy, vital signs, and EKG. Conduct health informational interviews.

St. John Mercy Hospital

October 1997- January 2006

615 South New Ballas Road

St. Louis, MO 63141

Medical Technician

Responsibilities included vital signs, phlebotomy; wound care, assisting doctors in care, comforting the patients’ family members, and legal charting.

EDUCATION

St. Johns Mercy Hospital

Licensed Phlebotomist

Florissant Valley Community College

General Transfer Studies

Hazelwood Central High School Diploma 1994

College Preparatory Courses

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