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Customer Service Quality

Location:
Westland, MI
Posted:
July 17, 2018

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Resume:

LASHONDA AKINS

ac6aru@r.postjobfree.com

***** ****** ****

1-734-***-****

EDUCATION

Henry Ford Community College – Dearborn, MI 1994

Degree Studied: Liberal Arts

Virginia Farrell School of Beauty -Westland, MI

2002-2003

John Glenn High School – Westland, MI 1990-1993

H.S Diploma

CERTIFICATES AND AWARDS

Forklift and Reach Truck Certification 2014

Chauffeur License 2006 – Present

SMITH System 2006

SKILLS

• Microsoft word

• Microsoft excel

• Basic Internet explorer

EXPERIENCE

Fulfillment Technician

Aerotek/Walgreens, Canton, MI 6/2017- 3/2018

• Pack pharmaceutical preparations that may include I.V. solutions, compounds, injectable medications, oral medications, topical medications, administrations supplies, and patient education information.

• Accurately select method of packing per medication requirements.

• Utilizes appropriate delivery method system for items being shipped.

• Cleans and stocks work areas including warehouse.

• Assists in the distribution and delivery of supply orders to appropriate staff/areas throughout the building.

Order Selector

McKesson, Livonia, MI 1/2017 – 3/2017

• Order picking over the counter pharmaceuticals into totes.

• Scan and sort bottles for shipment

Quality Inspection Lead

EHD, Saline, MI 1/2015 – 2/2015

• Quality Inspection Lead of 5 employees inspecting automotive rails.

• Managed inspection paperwork for each employee.

• Learned and successfully performed each position within our department to cover employee breaks and attendance issues.

• Communicated effectively with management to discuss the inspections and employee performance.

Picker/Packer

Destination Rewards- Aerotek Contractor Plymouth, MI 11/2014 – 1/2015

• Responsible to pick orders and organize product in proper packaging.

• Complete data entry into the computer system daily.

• Create and print labels for packaging.

• Palletizing of products to be shipped.

• Transported product deliveries and shipments with personal truck deliver from different warehouses.

Inspector/ Material Handler

AEL Span, Belleville, MI 10/2013 – 9/2014

• Responsible for sorting and packing good quality interior components for the Automotive OEMs and Tier 1 suppliers.

• Perform quality inspection of interior components.

• Record and defective findings.

• Inventory control, scanning, and labeling as a material handler.

• Forklift and reach truck certification.

Lead Mail Extractor

JP Morgan Chase, Belleville, MI 3/2011 - 5/2013

• Responsible for sorting legal documents.

• Required to work in a secured lockbox while correcting errors amongst team members. Once errors were corrected.

• Direct contact with supervisor and reporting of errors were logged.

Quality Inspector

Union Sorters of America, Livonia, MI 9/2011 – 1/2012

• Inspection of automotive components to ensure optimum quality.

• Locating defective parts and reworking if possible.

Courier/Supervisor

Fed Ex Home Delivery, Livonia, MI 8/2006 – 3/2010

• Supervised daily operations of 6 employees.

• Responsible for interviewing, hiring, training, and evaluating employee performances.

• Responsible for loading and scanning parcel onto a P-500 truck.

• Required to deliver packages in a timely manner while ensuring customer service and safety, professional delivery.

• Investigation of lost or stolen packages was required.

• Conducted safety audits.



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