Customer Service Quality
Resume:
LASHONDA AKINS
*************@*****.***
EDUCATION
Henry Ford Community College – Dearborn, MI 1994
Degree Studied: Liberal Arts
Virginia Farrell School of Beauty -Westland, MI
2002-2003
John Glenn High School – Westland, MI 1990-1993
H.S Diploma
CERTIFICATES AND AWARDS
Forklift and Reach Truck Certification 2014
Chauffeur License 2006 – Present
SMITH System 2006
SKILLS
• Microsoft word
• Microsoft excel
• Basic Internet explorer
EXPERIENCE
Fulfillment Technician
Aerotek/Walgreens, Canton, MI 6/2017- 3/2018
• Pack pharmaceutical preparations that may include I.V. solutions, compounds, injectable medications, oral medications, topical medications, administrations supplies, and patient education information.
• Accurately select method of packing per medication requirements.
• Utilizes appropriate delivery method system for items being shipped.
• Cleans and stocks work areas including warehouse.
• Assists in the distribution and delivery of supply orders to appropriate staff/areas throughout the building.
Order Selector
McKesson, Livonia, MI 1/2017 – 3/2017
• Order picking over the counter pharmaceuticals into totes.
• Scan and sort bottles for shipment
Quality Inspection Lead
EHD, Saline, MI 1/2015 – 2/2015
• Quality Inspection Lead of 5 employees inspecting automotive rails.
• Managed inspection paperwork for each employee.
• Learned and successfully performed each position within our department to cover employee breaks and attendance issues.
• Communicated effectively with management to discuss the inspections and employee performance.
Picker/Packer
Destination Rewards- Aerotek Contractor Plymouth, MI 11/2014 – 1/2015
• Responsible to pick orders and organize product in proper packaging.
• Complete data entry into the computer system daily.
• Create and print labels for packaging.
• Palletizing of products to be shipped.
• Transported product deliveries and shipments with personal truck deliver from different warehouses.
Inspector/ Material Handler
AEL Span, Belleville, MI 10/2013 – 9/2014
• Responsible for sorting and packing good quality interior components for the Automotive OEMs and Tier 1 suppliers.
• Perform quality inspection of interior components.
• Record and defective findings.
• Inventory control, scanning, and labeling as a material handler.
• Forklift and reach truck certification.
Lead Mail Extractor
JP Morgan Chase, Belleville, MI 3/2011 - 5/2013
• Responsible for sorting legal documents.
• Required to work in a secured lockbox while correcting errors amongst team members. Once errors were corrected.
• Direct contact with supervisor and reporting of errors were logged.
Quality Inspector
Union Sorters of America, Livonia, MI 9/2011 – 1/2012
• Inspection of automotive components to ensure optimum quality.
• Locating defective parts and reworking if possible.
Courier/Supervisor
Fed Ex Home Delivery, Livonia, MI 8/2006 – 3/2010
• Supervised daily operations of 6 employees.
• Responsible for interviewing, hiring, training, and evaluating employee performances.
• Responsible for loading and scanning parcel onto a P-500 truck.
• Required to deliver packages in a timely manner while ensuring customer service and safety, professional delivery.
• Investigation of lost or stolen packages was required.
• Conducted safety audits.
Contact this candidate