IT Director

Usha Banu Jagini

Phone +91-988*******

Email : **********@*****.***

Address No.534, 17th Main 15th Cross, Sector 4, HSR Layout, Bangalore 560102

Director IT

NetApp Bangalore

Jan 2014 – May 2018

A Professional with 25 Years of Technology experience with 17 years of Management experience in Information Technology. Managing IT operations for a 2200 people Engineering R&D campus site with regional offices across India. Currently serving in the Site Leadership Team. Strong people leadership skills

Reporting to the VP of IT Infrastructure, has direct line and matrix responsibility covering all Bangalore-based IT teams, whilst also acting as a senior IT SPOC and IT ambassador to local business leadership. Take decisions which have significant operational and financial impact. Day to day supervision of highly technical IT delivery. Development and support staff located in Bangalore including mentoring of matrixed IT employees, the overall group of 100+ employees. MSP Vendor Management.

Primary responsibilities

Recently delivered IT infrastructure for a 3300 seat new permanent Netapp Campus facility. Covering various technologies, Data Center design, Tier I Network, Network Security, Unified communication, VMWare, Windows, Collaboration, Storage, Data . Managing a budget of USD 11 M for Active components and USD 10 M for passive components. Also building required IT compliance into the model. Enabled new technologies like IP lighting and other new building automation solutions. Extensive project planning and tracking involving 1200 tasks and and 24,000 man hours.

Maintained partnership status as an “IT Ambassador”, providing face-to-face, real time site intervention and single-point-of-service business partnership for all local client-base including Engineering, Sales, Service, and G&A functions.

High-level working partnerships with corporate and regional IT leadership and management teams, working cross-functionally at all levels of the organization. Promote Bangalore site as a critical NetApp IT location, demands, impacts, and identify/communicate trends that materially impact decisions made by CIO or the company.

By liaising and complying with all IT compliance requirements arising from the site. Ensure TRAI, DOT requirements arising from the Call Center setup. Responsible for IT in the Compliance Review meetings and audits for the site. Coordination of IT projects, provide the site control and oversight services for global and local projects, related to infrastructure and applications functions. Continuously promote IT scalability, reliability and ensure BCP for all groups including 24x7 onsite teams.

Adoption of newer technology – Virtualization and Cloud adoption and support across AWS, AZURE etc. Hybrid cloud adoption for various SAAS applications.

Key role in building the 24/7 support center for all Infrastructure service towers, Network, Storage, Security, Windows, Telecom. Team of Engineers across levels L2, L3, shift leads, Shift managers based out of Bangalore. Transition roles and processes.

Work closely with our MSP partners, TCS for helpdesk L1 and also with UST global who is our preferred vendor for IT services.

Provided Local IT Staff Leadership demands in the below areas:

Mentoring and providing inspirational leadership, management and supervision to all IT resources based in Bangalore across IT functions to the large team of 100+ employees.

Liased and Provided MSP’s and other third party resources as appropriate for defined projects and initiatives for global projects.

Held regular NB IT all-hands meetings and ensured professional, consistent, frequent and effective staff communication on key IT priorities/initiatives and other group activities.

Promoted inter-team job opportunities, job rotations and other short-term opportunities to facilitate build and retain a healthy talent pool.

Acted and provided consultancy and advisory role in the understanding of India HR employment rules and policies to the global IT community.

Assisted as directed in personnel focal review processes managed by “resource owners” of dotted-line resources.

Regulate uniform Sickness/holidays/WFH – policies and guideless across the IT team in the matrixed organization.

Local Management of IT Services:

Manage /supervise IT services at NetApp Bangalore location.

Project, Forecast and efficiently manage the India Site IT Budget. Capex and Opex.

Ensure all Operational service levels are maintained as per business requirements and SLA guidance’s.

Business Relationships:

Have built a good business relationships and partnerships with India Business leadership and business units.

Represented global IT at local site functional councils, monthly/quarterly functional and at innovation forums and external events.

Provided Local support for the GPTW program and helped the company move to the current Ranked 7th in the year 2017. Netapp has enjoyed being in the top 10 for several years and the business is very serious about this ranking.

NetApp-On-NetApp : Address Netapp on Netapp requirements from Engineering. Comply with all EBC requests from our sales organization. Closely worked with Engineering and Sales and Marketing for this initiative to facilitate customer presentations.

Local and global leadership responsibilities:

•Have maintained excellent working relationships with global IT leadership at all levels.

•Collaboration and consolidation in local site goal-setting and their relevance and adherence to corporate IT and NetApp business goals/objectives.

•Identified and Implemented cross-functional (Intra-NB, Intra-International, Engineering IT and intra-IT) operational opportunities and synergies resulting in potential cost-savings and increased efficiency in delivery.

Responsible for compliance requirements in India, with a knowledge of STPI regulations and framework (Regulatory framework for Export Oriented Units operating in India) and TRAI (Telecom) regulations for operating in India region. Ensured that Netapp IT site is completely compliant.

Skills and Abilities

Business Partnership

IT delivery

Regional IT leadership

Cloud

Build Infrastructure

Capacity Planning and scaling

Build & Manage Datacenter

ITIL Framework

Complex Project Mgt

Forecast

Budget

Opex, Capex CC mgt

Team building

Talent management

Application Rollouts

Vendor Management

MSP management

Disaster Recovery and business continuity

Customer Service

24x7 team management

Design & Implement LAN WAN for campus

Honors and Awards

Recognition for IT as company scored high in the IT satisfaction index from the GPTW Survey 2017.

Recognition for delivering Netapp Campus site in Jan 2017.

Lean and Agile Organization award by CIO FY 11 . For the breath of areas covered and excelled in deliveries from the regional IT team.

Engenio Integration – In recognition for the contributions towards the M&A of company Engenio with Netapp. The consolidation of the India subsidiary with 220 users, lab and additional office building.

NetApp, Bangalore

Role: Senior IT Manager

Period: August 2009 – Jan 2014

Infrastructure (Team Size: 20 people)

Responsible for providing IT services for a critical Engineering 2000 employee site in Bangalore and Remote sites at Delhi & Mumbai.

Planned and built new site for 2200 users, Designed Networking, WAN, Datacenter, IDF and communication room. Including design of a new Datacenter for the Bangalore region. Managed Data center with installed base of, Netapp and IBM Servers running mission critical applications, Data storage app excess of 10 Terra bytes in Raid configurations in a 24/7 R&D environment. Capacity management of the Datacenter servers and services.

Have built various IT teams from hiring to Go-live. Setup a Build team consisting of 5 people to build servers across Global Netapp Datacenters. This team was trained and ramped up quickly and they are highly successful in delivering. Started Recovery Team, a 24x7 team of 5 people to support P1 and P2 incidents for the company. Have ensured high Hiring standards in all these endeavors.

Played a key role in company integration - LSI Engenio. A buyout with 220 employees and a new office space at Bangalore location. Effort includes domain and other services migration, lab integration and connecting 2 buildings and integrating users and asset take over and management.

Maintained high level of partnership with local WPR team, HR team, Engineering IT team to deliver world class service to the Engineering community and site productivity.

Communicated and engaged with business community to manage the IT road map delivery and Value Perception.

Started the Global Service Desk, Network Support team and telecom support for Asia Pac in addition to setting up the local Service Desk Team. Setup NOC a 24x7 Global Helpdesk Center to support SVL helpdesk tickets and transitioned the same. This included the monitoring team.

Responsible for presenting statistics on productivity, improvements and innovation in IT services periodically to the site business and leadership community.

Track and analyze daily/monthly/quarterly IT services and site capacity metrics to ensure highly productive work environment.

Build and Manage Data Center - with installed base of,Netapp and IBM, UCS Servers running mission critical applications, Data storage app excess of 10 Terra bytes in Raid configurations in a 24/7 R&D environment.

Designed the Data and Voice network for 2000 people site with IDF and Communication room at the new site. Fiber backbone. A tier II standard network implementation for WAN and LAN. Redundant Voice circuit leveraging multiple carriers for pricing advantage.

Fiber ISP circuits running ISP VPN Tunnels for WAN connectivity. MPLS technology. Collabnet Infrastructure supporting multiple vendor access connections to the Bangalore HUB. VPN Concentrators for remote Access. LAN using Cisco 7609 as the core switches and 6509 for distribution and Wireless access. Security system for LAN and WAN including Mcafee Gateways, Juniper Fire Wall, IDPs. 100% LAN and WAN availability for the last year.

NetApp, Bangalore

Role: IT Manager

Period: August 2003 – July 2009

Cisco CCM implemented across all sites in India. Migration to Cisco IP telephony completed. Aspect Support for the 24x7 GSC user group.

Disaster Recovery using Nearstore solutions, DR services at HK and also connected backup solution.

Plan, Coordinate, UAT and support application rollouts from Corporate for all India sites. Ex. SAP, Siebel, Oracle etc.

Outsourced L1 GSD support to external vendor and also provided onsite training and transition support for various towers with the Bangalore Technical team

PREVIOUS EXPERIENCE

SYNOPSYS INDIA PVT LTD

1998 August – 2003 August (5 Years)

Role – IT Manager.

Manage India IT operations for the Bangalore site and HYD site.

12 people team.

Built India IT Team, Data Center management, Management of SW applications and Tools, Design and Manage WAN / LAN, Managed company merger, IT Financial Planning and Management, Y2K Project Management, Ensure compliance, Govt. Regulations and Network Approvals, Manage Multisite Clearcase environment, Remote IT Team Management at Manipal site, LSF Grid setup and Resource Management for the EDA setup etc

CG-SMITH SW INDIA PVT LTD

July 1995 – July 1998

Sr. Systems Administrator

Startup of Data Center operation and Mgt, IT /Tools Infrastructure, Planning, Budgeting, IT Resource Management, Server sizing &Performance management, Asset management, IT and Network audit, System Administration, Interact with company clients and setup Client specific environment, DSDS - Source Code Management.

TEXAS INSTRUMENTS INDIA PVT LTD.

July 1988 – August 1993 ( 5 Years)

Role : Unix Systems Administrator

EDUCATION

DIPLOMA IN COMPUTER SCIENCE AND ENGINEERING

FROM MEI POLYTECHNIC, BANGALORE. FIRST CLASS. YEAR -1988

TRAININGS

AMDP – Advanced management development program.ITIL – Foundation Course and certification by HPManaging Legally and Ethically BS 7799 Workshop for Effective Information Security Management. Situational Leadership workshop Learning to be a Manager from IIM Bangalore Planning and Managing Projects Clearcase Administration on Unix, etc.

REFERENCES

WILL BE PROVIDED ON REQUEST.

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