Customer Service Computer Operator
Resume:
Anthony Castaldo
Warwick, New York 10990
e-mail: ********@*****.***
Information Technology, Internet Services and User Support Specialist Summary
An IT network, customer support and user support person for the last 22 years starting with dumb terminal and PC repairs, progressing into Windows server configuration and repair, a user support role and eventually the LAN/WAN build capability. WAN training improved my abilities starting with serial DDS communication in 1992, and pro- gressing to current state of the art Fiber Optic and METRO Fiber Optic ring configurations and troubleshooting, using layer 2 and/or layer 3 hardware as needed. August 2014 – Present
Retired
Freelancing occasionally to support individuals and small businesses with networking, WIFI and break/fix of Windows PC’s and various tablets.
Experience:
Ramapo Catskill Library System
IT Department Manager and Network Administrator
September 1996 – August 2014 (Almost 18 years)
Duties and Responsibilities:
• Department head of the Automated Network Services department, with a staff of four and a budget of just over one million dollars.
• Develop, install, maintain, and monitor a central site computer facility providing a Redhat OS based integrated library system (ILS), a wide-area network (WAN) cosset- ing of 50 locations, 24 Windows and Linux servers and the telecommunication net- work connecting all member library sites; fine tune network design to enhance bandwidth and network cost effectiveness; maintain the hardware and telecommu- nications equipment.
• Provide recommendations for upgrades or replacement of hardware and software to enhance system performance.
• Maintain an awareness and knowledge of technology trends to effectively plan for the future development of the automation services.
• Supervise the installation and repair of the central site and remote PC’s, servers and other equipment in member libraries including computer protection software like Deepfreeze and patron access control software like Envisionware.
• Function as technical resource and consultant for RCLS and member libraries.
• Attend committee meetings and Director’s Association meetings to report on Au- tomated Networked Services activities and long range plans.
• Work with RCLS Director and Fiscal Officer to plan budget for Automated Net- worked Services. Actively participate as a member of the RCLS management team.
• Extensive experience in systems and OS management
• telecommunications, networking (WAN and LAN), operating systems, trouble-shoot- ing, equipment repair, and help desk operation.
• Configuration and installation of Dell Servers, Cisco router and switches, Brocade Fast Iron layer 2/3 switches, ADTRAN layer 2/3 switches, Nortel routers, HP switches and routers, Ju- niper Networks Netscreen firewalls, using CLI or GUI for configuration as appropriate for the hardware.
• Administration of telecommunications, Active Directory, and 400 user remote desktop.
• Configuration of Internet protocols including DNS, BGP, TCP/IP, IP subnetting, etc.
• Configuration and installation of Dell EqualLogics Storage Array.
• Plan and administer Server Virtualization via VMware ESX.
• Plan and configure complete Disaster Recovery.
• Plan, select and administer central office Voip using Shortel hardware and software.
• Select, and configure WAN enabled Polycomm video conference.
• Install and Manage Windows Servers up to version 12 and Redhat and Ubuntu UNIX servers.
• Install and maintain Microsoft Windows XP 7,8 and 10, Microsoft Office.
• Support all central office services, including database server, mail server, web services and other servers as needed in a hybrid Windows server and Linux and VMWare ESX virtual envi- ronment with a 99.9% uptime.
• Configure and install LAN/WAN network WIFI and PC’s at remote locations.
• Provide level 3 Customer Service, Problem Solving/Troubleshooting.
• Configure WIFI using Cisco Aironet and later converting to Bluesocket Wireless Access Points at all remote sites, managed by Bluesocket centralized WIFI management. Warwick Valley Telephone Company
Internet Help Desk - part time
1997 – 2009 (12 years)
Primary Duties and Responsibilities:
• Second level Internet and e-mail services help desk.
• Customer support via phone on Windows computers, progressing from 9.6 modems, through 56k and into DSL as data transmission mode progressed. Promoted to Assistant Network Engineer
March 2007 – July 2009 (2 years 5 months) (part Time) Primary Duties and Responsibilities:
• Network WAN engineering assistant and Troubleshooter for WVT Communications with back- ground in Nortel, Cisco and Foundry routers and switches.
• Provisioned 40 gig Metro area fiber optic ring using Foundry Fastiron Layer 3 switches over 6 dark CO’s and about 1200 sq. Miles.
Westchester Library System
Senior computer technician and LAN/WAN specialist
3/1992-9/1996
Primary Duties and Responsibilities:
• Computer operator on Tandem NON_STOP systems used as central database for all Westch- ester, N.Y. libraries.
• Trained as a Lan/Wan specialist building Westchester Library Systems first IP based WAN connecting all Westchester libraries into a star configuration using Nortel routers (Bay Net- works at the time).
• All libraries were separated by IP subnetted routers to prevent network to network virus infec- tions.
National Broadcasting Company
Senior Telecommunications operator/Senior computer operator Approximately 1978 until 1992
Primary Duties and Responsibilities:
• Operate Unisys 1190 and IBM 3090 mainframes. Monitor communications systems for any failures and take corrective action.
Education
Manhattan College
Electrical Engineering
1967 – 1971
Activities and Societies: Alpha Sigma Beta fraternity, Manhattan College crew team
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