Engineer Field Service

Igor Plashchinsky

E-mail Address: **********@*****.***

OBJECTIVE

Challenging and rewarding position as a Software QA Engineer

SKILLS & ABILITIES

•Extensive experience in QA and testing of Web, Client-Server and Mobile (iOS, Android) applications.

•Working knowledge of software testing (functional, ad-hoc, integration, performance, security and quality metrics) and software development methodologies (Agile/Scrum, Waterfall). Knowledgeable in effective QA implementation in all phases of SDLC.

•Proficient in test automation using Selenium WebDriver (Java) with TestNg, Maven integration. Experience with Continuous Integration methodology and it’s implementation.

•Product-oriented and focused on improvement. Experienced in project delivery in tight deadlines with limited resources.

•Skilled in organizing the testing efforts, coordinating with development, tech publication, customer support teams and issues escalation. Responsible, reliable, team player. Good communication skills, broad and analytical thinking, problem solving skills. Thirst for knowledge and learning capabilities.

•Team leading on several different projects simultaneously with high-performing successful QA teams.

•Operating System: Windows platforms, Linux, Solaris, AIX.

•Programming Languages: Java, JavaScript, Python.

•Application Servers and Tools: Tomcat, WebSphere, Selenium WebDriver, SoapUI, Eclipse, Siebel, Jenkins, Mercurial, Tortoise Hg, JIRA, Zephyr for JIRA, Firefox RESTClient, Postman, Git, JDBC, Docker.

•RDBMS/ Databases: MSSQL, Oracle, DB2, Cassandra.

PROFESSIONAL EXPERIENCE

Genesys Telecommunications Laboratories

2001 – October 2017

QA Team Lead

•Leading QA activity for several simultaneous projects, with cross product coordination.

•Actively participating in decision generation within the products core teams.

•Establishing and maintaining test activities that optimize tight delivery schedule.

•Coordinating efficient work of test teams and monitoring their performance.

•Reviewing IT Design documents and preparing Test Plans for all assigned project releases.

•Testing Web and Mobile (iOS, Android) applications based on test cases in tight coordination with development team. Following up with outstanding open issues.

•Managing precise gathering of results, compiling test metrics, reporting on progress.

•Arranging TOI, team and integration meetings and workshops.

•New tools investigation to be introduced into an Organization with its subsequent support.

•Creating and executing automated test scripts as part of automation team using Python, with further integration in CIS.

Key Achievements during the period:

•Received 5 Genesys “Answering the Call” awards for performance on several Genesys projects/issues.

•With a referenced Genesys products (GMS, Context Services, GRS, Genesys Web Engagement, Live Person Adapter, Gplus Adapter(s) for Siebel, etc.), customer count increased from a few to over 100 (including Microsoft, Apple, American Airlines, Verizon, Electricity de France, Deutsche Telekom, Telstra, etc.) in production and over 30 in different stages on a way to production.

•Automation testing framework creation (Python, SoupUI, Selenium WD) with test cases coverage increased from 30% to 75%+ for the referenced Genesys products

•CIS development with jobs triggered by automated TC commit on GRS, GMS and CS projects.

Siebel Systems/Oracle

1997 – 2001

Senior QA Engineer/Team Lead

•Tested client-server, web applications; Siebel Field Service, Siebel Finance, Siebel Marketing.

•Performed various types of testing on UNIX, Windows platforms, including Siebel Upgrade functionalities.

•Created scripts for functional testing using WinRunner, SilkTest, Siebel Test Library (eSTL).

•Led group of test engineers to increase and improve an automation coverage of Siebel applications.

Wells Fargo Bank

1996 – 1997

Software QA Engineer/Contractor

•Reviewed test specifications and TC, created new TC, tested new functionality for all assigned project/releases.

•Created automated test scripts using QA Partner, SilkTest and their execution in the lab.

•Tested critical bug fixes in coordination with developers during release, managing multiple tasks and tight deadlines.

EDUCATION

Software QA Premium program, Portnov Computer School, Los Altos, CA 1996

Information Technology, Diablo Valley College, Pleasant Hill, CA 1994

Master of Science in Mechanical Engineering (MSME) (Major) and Computer Science (Minor), National Technical University, Minsk, Belarus

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