Engineer Manager
Resume:
Jim Reeves
Tampa, FL *****
***.*******@*****.***
PROFESSIONAL SUMMARY
Enterprise Solutions Architecture, Solutions Consulting, IT Asset Management and high return sales experience including management position. Certifications by both Dell and Microsoft with experience in SAP, Security Administration, BYOD Security, Firewall Security, Ethical Hacking, System Hardening, TDI/TPI, Network Administration, Systems Engineering, SaaS/DaaS, Virtualization (Unidesk VDI and VMWare), Public Key Infra- structure support, problem resolution, third party support communications and Customer/Helpdesk/Servicedesk support.
OBJECTIVE
Seeking a position in Cloud Computing, Application Architecture, Network/Cyber Security and/or Network Systems Engineering/Administration that will allow me to utilize my professional training, ongoing self-study, variety of technical experience and systematic outlook to address, support, streamline and improve my employers network infrastructure, systems conditional readiness, application stability and/or security posture. I am a versatile individual, who's capable of multi-tasking through a variety of issues while simultaneously formulating action plans, assembling resource/s and/or technical staff, and best approach methodology for resolving challenges and/or projects in a thorough, concise and timely manner.
CERTIFICATIONS/TRAINING
• AWS – Amazon Web Services
• CCSK – Certificate of Cloud Security Knowledge*
• CISA – Certified Info Systems Auditor*
• CIT 212 Microsoft Certified Systems Engineer II
• CIT 213 Microsoft Certified Systems Engineer III
• DCSE – Dell Certified Systems Expert
• DWPD – Dell Warranty Parts Direct
•. ITIL
• MCITP – Microsoft Certified Information Technology Professional*
• MCP – Microsoft Certified Professional
• Microsoft Network Essentials
• Microsoft 2274
• Microsoft 2277
• PMP – Project Management Professional*
• VCP– VMware Certified Professional*
*Denotes Currently in Progress
HARDWARE EXPERIENCE
• Apple IPhone
• Asus Nexus 7
• Barracuda Email Security Gateway v7.1.1.004
• Belkin Wireless Routers
• Blackberry
7100/7200/7700/8700
Bold
Curve
Pearl
Storm
Torch
• Bluecoat Mach 5 WAN Accelerator/Proxy SG300/SG600/SG900
• Canon Laser Printers/Scanners
• Checkpoint Firewalls
• Cisco
ASA (3500/4500/5500 series)
IP Phones (7000/8000/9000 series)
Catalyst Switches (2500/3500/4500 series)
Routers (1000/)
VPN Concentrators
Wireless Access Points
• Compaq
Presario Workstations
Proliant Servers
• D-Link Routers
Ethernet & Wireless
• Dell/EMC
Data Domain
Data Domain Virtual Edition
DBAR
Inspiron Laptops
Latitude Laptops
Precision Laptops
Laser Printers
Optiplex Workstations
PowerEdge Servers
Precision Workstations
Dell Servers
Dell Storage
Dell Laser Printers
• Firewalls
Barracuda
Bluecoat
Check Point
Comodo
Cisco ASA
Fortinet Fortigate
McAfee
Palo Alto Networks Firewalls
Proofpoint
SonicWall
ZoneAlarm
• Fluke MicroScanner Pro
• Hewlett Packard
Deskjet Printers
JetDirect Print Servers
Laserjet Printers
Proliant Servers
Scanners
• Honeywell Smartcard Administration Console
• Kodak Scanners
• LG Nexus 4
• Linksys Switches
• Microtek Scanners
• Network Interface
3Com, Cisco, HP, Dell, Intel, etc.
• Modems
Cable, DSL, PCMCIA, Analog, etc. (Cisco, Dell, HP, Intel, etc.)
• PolyCom VOIP phones
• Ricoh Laser Printers/Scanners
• Rockwell Collins ACD Console
• Routers
Cisco, Dell, HP, Juniper, etc.
• RSA SecurID Hard Tokens & Soft Tokens
• USB Hubs
• Zebra Thermal Printers
SOFTWARE EXPERIENCE
Ad-Aware SE
• Adobe
Acrobat Pro v6.x – 10.x
Flash v7.x – 11.x
Reader v7.x – 10.x
Shockwave v8.x – 11.x
• Altiris Management Suite v6.x – 7.x
• AVG v7.x – 2014
• AWS w/EC2
• AusLogics Disk Defrag v4.1.0
• Cisco
Call Manager
CiscoWorks
CiscoView v6.x
Campus Manager
RME v4.x
Device Fault Manager
Cisco Unity Connection
VPN Client (32 & 64 Bit)
• Citrix Presentation Server v4.x
• Clarify CRM v8.x - 12.x
• Dell Data Domain Virtual Edition
• Active Directory
• Dynamic Host Configuration Protocol
• Domain Name System
• eFax v3.x – 4.x
• HijackThis v1.98 – 2.05
• HP Web Jetadmin v6.x – 10.x
• Java v4.x – v8.x
JDK v7-8 (32 & 64 Bit)
• Linux
CentOS v4.x – v 6.x
Kali v1.1 - 2018
Redhat Fedora v7.x - v9.x
Redhat Enterprise Linux v4.x - v5.x
Ubuntu v4.x – v17.x
• Log Administration
• Matrix/Enovia v9.x – 10.x
• McAfee Anti-Virus v6/7/8/2012
• Microsoft
Active Directory v2003/2008/2012
Dynamics NAV v2013r2/2016
Exchange v2003/2007/2010/2013/2016
Lync v2007/2010
MBAM Bitlocker Encryption Management
Office Frontpage v2003
Office Suite v97/2000/2003/2007/2010/2013/365
Office Project v2000/2003/2007/2010/2013
Office Visio v2000/2003/2007/2010/2013
Skype For Business v2013/2016
SharePoint v2007/2010/2013/2016
Systems Center Operations Manager (SCOM)
Systems Center Configuration Manager (SCCM)
EMPLOYMENT
SYSTEMS ENGINEER
Reeves Industries, Tampa, Florida 2014 - Present
Providing ongoing technical support remotely and in person for businesses and personnel related to malware and/or virii events, cyber intrusion issues, forensic audit investigations, security best practices
consultations, stealth countermeasure deployments, pro-active cyber-security and/or social engineering training/measures, etc.
Also provide consultation relating to security switches/routers for setup/troubleshooting/deployment, hardware deployment/ troubleshooting, software deployment/troubleshooting, bandwidth throughput analysis, recommendations on future ROI options related to organizational objectives, recommendations on project scope and methodologies for obtaining streamlined and/or optimized performance in relation to hardware and software.
SYSTEMS ENGINEER
Amgen, Tampa, Florida. http://www.amgen.com 2017 - Present
Responsible for systems engineering of 30000 + person domains, including Exchange, Office 365, EFax, RightFax Sharepoint, ProofPoint and Azure. I
provide tier-2 and tier-3 technical support. Also I provide technical direction and suggestions relating to new and upcoming technologies bring your own device security, network security, etc.
This is a W-2 contract position.
SYSTEMS ENGINEER
Doyon Utilities, Fairbanks, Alaska. 2014 - 2017
http://www.doyonutilities.com
Management of multiple WAN sites for network connectivity, bandwidth throughput and critical data transfers. Provided 3rd level support to remote personnel regarding cloud connectivity, VPN access, firewall access, network security compliance, software installation/optimization/troubleshooting, Sharepoint accessibility, Microsoft Dynamics NAV support, etc. Managed revamp of doyonutilities.com website. Responsible for high availability configuration/optimization, email spam filter management including malware/ransomware rectification, etc. Also performed scripting for remote software installations, troubleshot patch management, sourced new hardware/software products including testing for functionality, ROI, viability, ease of use, etc. Responsible for ESXi server virtualization, VDI infrastructure support, optimizing server throughput, monitoring/rectifying spam/malware/ransomware email traffic, managing network security, etc.
NETWORK ENGINEER
Southcentral Foundation, Anchorage, Alaska 2014
http://www.southcentralfoundation.com
Management of all network engineering/administration duties, including Palo Alto Firewall management, Bluecoat Mach Appliance management, Bluecoat Proxy management, Bitlocker encryption management, WSUS patch management, VMWare ESXi management, Trend Micro Virus Scan management, Exchange 2003, 2007 and 2010 management, BYOD device management, KACE patch management, etc. Some additional job duties include troubleshooting network issues, optimization of remote sites insuring High Availability of network resources, building and racking servers (Windows Server 2003, Windows Server 2008/R2, Windows Server 2012, Redhat Fedora, Ubuntu, etc), streamlining existing infrastructure to optimize performance, insure stability and provide redundancy to existing infrastructure.
SECURITY ANALYST Microsoft, Redmond, Washington 2013
http://www.microsoft.com
Prepared Fortinet Fortigate's for deployment within the Microsoft infrastructure as well as providing instructional documentation to outline configuration and troubleshooting steps. Utilized SCOM 2012 to perform monitoring, alert analysis, issue rectification, Management Pack infrastructure support, system status reports, atypical alert notifications and cluster failure analysis as well as providing alerts to management regarding critical issues. Project responsibilities involved monitoring of Microsoft secure/confidential clustered SAN site environment storing MS Source Code. Created and documented process steps to align Level 1, Level 2 and Level 3 support personnel with advanced troubleshooting techniques and workflow steps to support Microsoft’s IEB-MSCIS group.
This was W2 contract position and ended when projects were completed.
COMPUTER SUPPORT ANALYST International Game Technology, Reno, NV 2000 –2012
http://www.IGT.com
Working for the world’s largest slot machine manufacturer has presented many opportunities for growth and learning as well as experience in team leadership. Below is an outline of some of my responsibilities:
SAP Basis group printer installations, managing security for SAP v6.20/6.40/7.10/7.20 production environment, as well as responsible for user account security, BI/BW functionality, troubleshooting interface functionality, addressing ABAP errors, printer setups/deletes, print queue monitor on SAP print servers, various project tasks, application installations/upgrades, java functionality troubleshooting, application patches/upgrades, etc.
Management of CheckPoint firewall infrastructure
including connectivity management, patch
management and update management, as well as
working with end users to address connectivity, update
and patch problems.
As a member of the IT staff, I was responsible for systems configurations, server connectivity, network resource allocation, virtual environment configuration/connectivity, VPN configuration/connectivity, software patching/upgrades, application support, and hardware installs/support. Additionally, I reviewed proposed hardware and software vendor products for functionality testing to provide recommendations for inclusion in IGT's enterprise environments.
My experience included providing ongoing technical support in relation to network infrastructure and connectivity, computer systems software application support, printer support (stand-alone and networked), POS terminal connectivity support, server blade installation/decommission, asset reallocation, VMware management and various other assigned tasks. Network support operations at IGT involve a total of twelve domains, encompassing a user community of approximately 5000+ personnel, including international staff.
I have supported personnel ranging from temporary production line workers to Director/VP/CEO level of IGT. Referenced support ranged geographically (via phone, email, fax and in person) from the continental U.S. to various international destinations throughout the world including Australia, Chile, China, Colombia, England, Italy, Japan, Mexico, South Africa, etc. Some of my previous network support duties involved analysis of switch connectivity/failure conditions, performing router configurations, identifying/addressing DNS problems including poisoning addressing/ resolving network latency issues, working with domestic and international service providers in relation to downed line conditions, sourcing most cost effective and up-time efficient service providers, testing critical hardware for stability compliance, formulating action plans to address issues generated from Change Control processes/unforeseen circumstances, etc. Example previous projects:
1. Switch installations, firmware updates and troubleshooting switch connectivity/failures (Cisco
3500's/4500's).
2. Campus wide Network cable project encompassing one million square foot manufacturing
center, four thousand square foot datacenter, 27 network closets, 162 switches and
approximately 10,000 switch ports spanning a twelve-acre site.
3. Creation of new and analysis of existing workflows to optimize efficiency of corporate
resources.
4. Created network maps for 1 million sq. ft. production facility's VOIP Ethernet infrastructure
layout which were utilized by myself and the rest of my Network Engineering team for analysis,
troubleshooting, planning and real-time problem resolution.
EDUCATION
Architectural Design GPA 3.05 1997
TMCC, Reno, NV
All core requirements were completed for A.S. in Architectural Design.
Computer Science GPA 3.15 2003
TMCC, Reno, Nevada
Completed coursework for A.S. in Computer Science.
Cybersecurity/Information Technology Ongoing
Self-Study
Ongoing study program involving cybersecurity, virtualization technologies, server management, network design, security methodologies as they relate to ethical hacking, operating systems vulnerabilities and various hardware/software technology assessment strategies.
Contact this candidate