Customer Service Representative
Resume:
Lotawana Sue Brown
Wichita KS ***17
Home: 316-***-****
Cell: 316-***-****
********@***.***
SUMMARY OF QUALIFICATIONS Highly motivated, compassionate, fast learner, and flexible. Computer skills in Microsoft Office programs, lotus 123 spreadsheets, and Windows 10. Many years experience in Customer Service and General Office procedures.
WORK EXPERIENCE
Anomaly Squared
03/21/2016-present
316-***-**** (Colleen Blades) or 316-***-**** (John Gum)
3/21/2016-present
555 N Woodlawn Wichita KS 67203
Work from home now
Customer Service Representative 1
Helping patients sign up for drug trials
Answering multi-line phones
Transfer customers over to insurance providers for home, life, auto
Cox Television
10/2014-03/11/2016
901 S George Washington Blvd
Wichita Ks 67213
Sign customers up for new services
Answering multi-line phones
Anomaly Squared
04/2014-10/2014
Oliver St and 47th St South
Wichita KS
Customer Service Representative 1
Helping patients sign up for drug trials
Answering multi-line phones
RandStad US (CCH)
12/20/2012-4/19/2013
9111 E Douglas Ste 200
Wichita, Ks 67207
Customer Support Representative I
Helping customers with Tax Program Answering multi-phone
Data entry
Assisting other employees with issues
Protection One Security
05/16/1988-05/02/2011
800 E Waterman Wichita KS 67202
Customer Support Representative I - III
Cancellation, reactivation and the refund queues
Canceled accounts and reactivated them
Managed front desk answering a multi-line phone system
Data entry by applying payments on accounts
Checked in packages and mail distribution
General office - letters to customers, customer service calls, SX-40 to enter payments on customer’s accounts
Completed contracts and mailed to customers
Worked with collections agencies
Requested credit reports on potential customers
Trained new hires on working the action queues in customer support
Collections calling on delinquent accounts
Collaborated with Protection One branches in other states, answering questions on how to accomplish a goal they were trying to achieve with customer’s issues
EDUCATION
Wichita Business College Wichita, KS
Accounting Degree 1987
ORGANIZATIONS, CERTIFICATES, ACTIVITIES AND INTERESTS Annual Christmas Committee Member, Safety Committee Member Book Fair Volunteer, Local Veteran Thrift Shop Volunteer, Give Back Program Volunteer Adoption of the families for the annual Christmas programs Employee of the Quarter and annual awards Training certificate for training new hires on the cancellation and reactivation process on customer’s accounts.
Other Activities Include: purchasing unpaid storage units and reselling the contents at garage sales, helping the neighborhood elderly with yard work, etc, reading books and help a friend in a wheelchair with cleaning her house.
Also do personnel taxes for friends and relatives.
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