help desk support
Resume:
Edward Robin Caudill
**** * ******** ** ***.*** Taylorsville, UT 84123
**********@*******.*** https://www.linkedin.com/in/edward-caudill-24378ba2/
General Summary:
Local candidate and available for in-person interview with the manager.
Experience in installation and configuration of firewall securities and network security using various operating system.
Followed escalation points for service-related issues as well as technical issues, ensuring high quality services and customer service to end users.
Experience in troubleshooting software/hardware & installing or re-installing software programs for Windows desktop/portable set-up, networking, and connectivity settings.
Summary of the candidate skills and why you feel they are a match for the position:
Holds Bachelor Degree in Computer Science with Emphasis in Information Systems Security.
Expertise in installation and configuration of firewall securities and network security using various operating system. Provided assistance for security to personal PC, Laptop with antivirus security.
Troubleshooted all software Products, hardware related issues, uninstall/reinstall all products.
Experience with Basic Linux/Unix, with understanding of database applications / web server technologies.
Availability for interview and start date:
Available for phone, In- Person interview with 24-hour notice.
Available to start Immediately.
Local to Taylorsville, UT and ready to commute to client location.
Work Authorization: US Citizen
Career Summary:
Bachelor’s degree with over 2 years of experience performing as Service Desk Technician and proficient with installation and configuration of a firewall securities, network Security, internet security, managed security applications and implementation using various Operation System.
Experience in troubleshooting software/hardware & installing or re-installing software programs for Windows desktop/portable set-up, networking, and connectivity settings.
Experience working with network security issue, troubleshooting/resolving technical issues and taking escalated calls.
Understanding of database applications and web server technologies.
Ability to communicate well with operations and technology.
Ability to work on multiple tasks and able to prioritize personal workload.
Experience in working in a healthcare environment.
Technical Skills:
MS Office (Word, PowerPoint, Excel).
Network Security & Firewall Securities.
Troubleshooting/Installation of PC, Laptop Software’s & Hardware’s.
Linux/Unix experience.
Database applications/ Web server technologies.
Education:
Bachelor of Computer Information Systems with Emphasis in Information Systems Security, Stevens-Henager College, Murray, UT, 2015, GPA:3.74
Professional Experience
ASM Research, Salt Lake City, UT
Service Desk Technician
September 2016 - March 2018
Contribution:
Provided reporting services.
Responsible for installation and configuration of a firewall securities and network security using various Operation System.
Responsible computer hardware and software installation, configuration, maintenance, troubleshooting, and repair.
Assisted security to personal PC, Laptop with antivirus security.
Duties included troubleshooting all software Products, hardware related issues, uninstall/reinstall all products.
Made recommendations on the overall security of information technology resources.
Securitas Critical Infrastructure Services, Salt Lake City, UT
Armed Security Officer
March 2012 - August 2016
Contribution:
Ensured a secure work environment for employees.
Provided 24-hour security and surveillance.
Prevent damage and theft of property.
G4S Secure Solutions, Chicago, IL
Custom Protection Officer
May 2008 - May 2011
Contribution:
Ensured a safe work environment for staff and co-workers.
Interacted with residents, escorted residents to school, visitation, medical and recreation.
Conducted thorough person and room searches.
United States Army National Guard, Michigan City, IN
Military Police Team Leader
July 1998-May 2009
Contribution:
Supervised force protection team.
Provided security for personnel, property, and military installations.
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