Active Directory Field Service

Robert Allan McCall

Raleigh, NC

Phone: 919-***-**** / Cell: 984-***-****

Email: *********@*****.***

Secret Clearance

Technical Expertise

Windows 10 upgrades Windows 10 Migration

Patch management SCCM 16xx

Helpdesk and Desktop support

PC Rollouts and POS installs

Microsoft Windows 7 migration

Microsoft Office/365

Active Directory, Remedy and S4IF System

Remote Access Systems

Microsoft Windows 10 migration

OS upgrades and printer installs/configurations

Education

Master’s Degree, Information Technology, Information Systems – Walden University

Bachelor’s Degree, Business Information Systems, Indiana Wesleyan University

Certifications

A+ Certification CE 08/Aug/20 Network+ Certification CE 08/Aug/20

Security+ Certification CE 08/Aug/20 Veteran (Honorable Discharge)

Job-related training

ACAS 5.3

Certified Ethical Hacker v8 (Skillport) Windows 7: Configuration (Skillport)

Windows 10 Configuration Windows PowerShell 5.1 /

Active Directory / Remedy Windows Server 2016

Expertise

06/02/2017 – 04/06/2018 McLane Advanced Technologies / SECLTD/TOB – Fort Lee, Virginia (MAT)

Senior Field Service Analyst

Served as Senior Field Service Analyst using Remedy as ticketing system

Imaged laptops for new users and set up their Outlook accounts

Loaded software, installed BitLocker and other software before releasing to user

Resolved tickets received in ticketing system as well as other user concerns

Assisted in migrating 300+ users to windows 10 from Windows 7 Enterprise

Pushed software/updates to systems using SCCM

Used Active Directory to add/remove accounts as well as unlock accounts

Resolved issues with connectivity and printing, handled user management

Resolved operating system, application, hardware/software issues

12/23/2016 – 05/1/2017 SECLTD/TOB – Fort Lee, Virginia (ACET, Inc.)

Systems Administrator Senior/Lead

Served as the Senior System Administrator for the S4IF Support Team

Pushed software/updates to systems using SCCM

Used Active Directory to add/remove accounts as well as unlock accounts.

Imaged laptops for new users and set up their Outlook accounts

Loaded software, installed BitLocker and other software before releasing to user

Resolved operating system, application, hardware/software issues

7/14/2014 – 12/16/2016 SECLTD/TOB – Fort Lee, Virginia (Engility Corporation)

Computer System Architect

I imaged and reimaged laptops/desktops for new users

I created and added/removed accounts using Active Directory

I installed software and investigated any ensuing issues that may have arisen

I monitored and responded to helpdesk tickets

I installed and set up systems

I patched systems when necessary / software updates using SCCM

I am detail-minded and pay strict attention to detail

3/13/2013 – July 2014 Kenner Army Hospital – Fort Lee, Virginia (Link Solutions)

Help Desk Manager / HAIMS System Admin / System Admin - IMD

I managed the helpdesk and distributed tickets that matched tech’s expertise

I was responsible for making sure tickets were closed as quickly as possible.

I toned out problem circuits and traced them back to the communication closet to checked on ports and if they are working properly

I also had an added responsibility of being one of two system admins for the HAIMS project. These responsibilities include adding, removing and updating accounts.

9/29/12 – 10/12/12 MetroSystems –Virginia State University contract

PC Technician

I installed new laptops in the dorms of the university.

7/26-8/17 SunTrust Bank

PC Technician/Lead

I managed a team of five technicians to perform a move of approximately 700 users from one location to another. My responsibility included making sure computers were properly broken down, secured, and moved to new location.

3/19-3/22-12 BASF

Refresh/Deployment Project

I performed a data migration from Windows XP to Windows 7 in Suffolk, Va.

9/10 – 1/14/11 Bank of America

Refresh Technician (contract position)

I refreshed old laptops of users and transferred them over to their new laptop which involved reimaging a new laptop, transferring old data from old to new, and assuring all information including desktop, favorites, my documents, etc. were intact.

8/08 - 9/10 Self Employed

Professional Student

I attended Indiana Wesleyan University with the intent of acquiring my Associates Degree in Computer Information Technology.

I have stayed busy doing several projects such as printer installs/repairs for Field Solutions, Inc., data mergers for BMC Solutions, PC rollouts, and PC installs

11/07 – 8/08 ACS Intl.

Systems Technician

I worked as a Systems Technician responsible for answering helpdesk calls for any and all issues regarding users.

I installed programs, configured peripherals, imaged new drives, etc.

7/07 - 11/07 KIS Inc.

PC Technician

I performed PC rollouts and setting up workstations in various government facilities.

I joined domains, insured connectivity and checked applications as well.

09/06 – 06/07 Dendrite Intl.

Customer Service Representative

I worked as a Customer Service Rep assisting Pharmaceutical Reps who are out in the field. I assisted with laptop issues, such as connecting to the Internet, functionality of the laptops (Dell C610 and the Linovo X41 Thinkpad).

I was also responsible for assisting reps with their issues in regard to their handheld devices (PDA’s) and its functionality.

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