Recruiter
Resume:
Arylon Brooks Jr
Baltimore, MD
***********@*****.***
Core Competencies
Training and Development. Client Services. Customer Service. Conflict Resolution. Interpersonal Awareness. Data Analytics. Scheduling. Decision Making. Fostering Teamwork. Building Collaborative Relationships. Initiative. Fostering Innovation. Technological Aptitude. Decisiveness. Flexibility. Personal Credibility. Multi-tasker. Policy creation. Discretion. Organization
EXPERIENCE
Baltimore City Office of Child Support Services, Baltimore, MD Program Innovations Analyst
JUNE 2017 - PRESENT
●Analyze data, patterns, and related trends through data extraction using descriptive, summarizing, and distribution statistics
●Manage change within the Strategic and Continuous Quality Improvement Plans
●Constructed several Standard Operating Procedures to train new staff on techniques for efficient workflow while forecasting performance goals
●Identify project requirements by analyzing operations and performing documentation of results
●Cultivated solutions for as-is and to-be processes; studying system capabilities; preparing system specifications
●Generated daily reports to innovate operations for Executive staff as well as to facilitate management of employee workload.
●Management of 90-day project that released nearly $1.2 million of undistributed collections.
Independent Contractor, Baltimore Metro Property Inspector
SEPT 2014 - JUNE 2017
●Licensed Salesperson #661177
●Contracted with Real Estate Brokers and Investors to purchase to at least one property per week
●Expanded organizational plan for property 20-30 property visits and/or public auction
●Increased broker/investor property knowledge by over 47%
Bayada Home Health Care, Baltimore, MD Client Services Manager
JAN 2013 - SEPT 2014
●Set Weekly and Quarterly Records for revenue while increasing client satisfaction rates by 20%
●Successfully screened, hired and staffed one employee of the year and two employees of the quarter
●Managed caseload of approximately 50 CNAs, GNAs, LPNs, and RNs for private duty healthcare staffing with a 98% scheduling rate
●Fiscal responsibilities of caseload while monitoring metrics (gross margin, OT, unfilled hours) to decrease weekly costs for payroll.
●Training new staff in addition to conducting non-clinical perspective of new employee orientation
●Spearheaded an organizational initiative for field staff that improved quality of services
●Auditing of field staff records for current competencies, quarterly in-services, state licensing, medical certifications
The ARCNCR, Riverside, MD Case Manager
SEPT 2011 - JAN 2013
Ensured that all individuals served are in an integrated, dignified, and respectful environment as well as receiving the necessary supports.
Coordinated, scheduled, provided post-meeting documentation team meetings and family conferences to resolve all issues/concerns while developing a plan of action.
Maintained constant and continuous communication with vocational and residential team members to confirm appropriate quality of life for individuals on caseload.
Oversight of the services provided with frequent evaluations to advocate for essential services
EDUCATION
Strayer University, Master’s Degree Business Administration, Healthcare Administration
Baltimore, MD
Golden Key Honor Society, Member
Frostburg State, Bachelor’s Degree Health Promotion
Frostburg, MD
Open and Active Minds, Vice President
Contact this candidate