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Customer Service Executive Assistant

Location:
Philippines
Posted:
October 03, 2018

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Resume:

HAZEL LEA JAN C. BARDOZ

ac69wd@r.postjobfree.com

*** ***** ** ******, ****** City 8600

091*-***-****

Course Graduated: BSC- Accounting Management

School Graduated: Father Saturnino Urios University(Batch 2007)

Age: 32 years old

Birth Date: 04 January 1986

Birth Place: Butuan City

QUALIFICATIONS:

>Accounting Management graduate with years of experience in administrative work

> Knowledgeable in Executive Assistant Roles

>Knowledgeable in recruitment process

>Good interpersonal and communication skills and manages multi-tasking effectively

>Has zest for learning, high stress tolerance and willing to be trained

> Proven team player, flexible, fast learner and alert

WORK EXPERIENCE:

UNDERWRITING SUPPORT- QBE GSSC CEBU

October 19, 2015- November 2017

>Assist underwriters onshore (Australia)

>Managed Email

>Register quotation request for new business and renewals

>Prepares work ups in premium calculations

>Prepares Certificate of Currencies

>Generate Claims Report

AU PAIR PROGRAM SUPERVISOR /BIBENDUM SPECIAL EVENTS COORDINATOR/PERSONAL

ASSISTANT

February 2, 2015 to 28 August 2015

Background: My previous boss has 3 companies. Below are the details of all the areas I cover.

1. Harston:

> Supervise for all Au Pair transactions

- Conducts initial interview for Au pair candidates

- Follow up applicants for requirements

- Give each candidate a brief orientation of the program

- Prepares recommendation for every Au Pair so they will have a second interview

- Communicates with the host family should they want to interview a candidate

- Engage in processing pre departure documents ofa successful candidate

2. Bibendum:

> Engage in updating Bibendum customer information data bank, coordination of the logistics

for Bibendum

>Supervise Household and coordinate with Bohol land property harvest

3. Omanfil International- Cebu Branch

> Work with the recruitment team for every Special Recruitment Activity, Jobs Fair and Client

interview

- Helps review resume

- Search for possible Nurse Candidates usi ng Siva Jobstreet and Workabroad.com

- File application

- Follow up requirements from applicant

- Prepares all documents needed of a potential candidate before client interview

- Communicates with applicants especially when making a follow up on requirements that

they need to submit

- Helps in conducting debriefing all successful and non- successful interviewee

CUSTOMER SERVICE REPRESENTATIVE (chat and voice) - Convergys Philippines (Comcast)

May 10, 2010 – January 9, 2015

Job specifications:

> To provide excellent assistance to customer and ensure that concerns are resolved within the

first call

> Handles billing inquiries (process credit card payment)

> Activates phone, internet and cable service

> Address basic technical assistance for newly installed services

> Direct customers to original manufacturers of the devices that do not work with the services

> Provide detailed instructions for equipment set up

> Process trouble call tickets for technician dispatch

BOOKING AND INVETORY IN-CHARGE (Custodial Services)

– Father SaturninoUrios University

November 2007- April 2010

Job specifications:

> Process purchase orders for the school's use (office supplies, computer hardware, etc.)

> Updates the inventory system

> Prepares monthly inventory report

> Manage the booking system (data entry, accepting bookings for School's Gymnasium which is

open for all students, faculties and outsiders

> Disseminate information from the office of the Vice President of Administrative and Student

Affairs to Utility personnel

> Prepares minutes of the meeting for scheduled monthly Custodial Services office

> Send and receive Fax messages from Suppliers

> Make and Receive calls from suppliers

LOANS AND CREDIT PROCESSOR- (RELIEVER ONLY) LAND BANK OF THE PHILIPPINES

BUTUAN BRANCH

August –October 2007

Job Specifications:

>Prepares disbursement Orders (Accounting Division)

>Assist in Processing Loans and Credit (Butuan Lending Center)

REFERENCE:

DINAH MARIENTES

QBE (GSSC Cebu)- Service Manager

Contact no: 093********

DEXTER MORETO

Father SaturninoUrios University

Immediate Head, Custodial Services

Contact No. (085-***-****

MARGARET R. TAYLOR

Bibendum Wines Philippines Corp., Managing Director

Contact No. 091*-***-**** or call (032-***-****

Email: ac69wd@r.postjobfree.com

ALEX HOFILENA

CONVERGYS, INC., TEAM LEAD

Paseo Arcenas, Banawa

Contact No.: 091*-***-****



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