Business Analyst / Project Manager

Xen Eldridge

** * **** **. *******, WA *****

***.********@*****.***

Work Experience

Business Analyst & User Experience Designer

University of California, Irvine • Irvine, CA

Jul. 2017 - Oct. 2018

● Lead designer for UC Recruit, an enterprise SaaS academic hiring platform used at every University of California campus

● Managed communications with campus representatives and subject matter experts to explore business needs in new feature development

● Championed “user-first” development by reintroducing user research and user testing to our Agile development process

● Worked with stakeholders as a distributed product owner to develop project backlog with use cases, user stories, acceptance criteria, and enhancement requests, along with user testing plans, prototypes, and other design artifacts across several simultaneous large-scale projects QA Student Assistant & “Jack of All Trades”

University of California, Irvine • Irvine, CA

Dec. 2014 - Jul. 2017

● Fully-contributing team member despite being a student, held various responsibilities across a number of roles as the needs of the team changed to ensure that our developed features were effective and released on time

● Covered areas such as integration and regression testing, user experience research and design, business analysis, market research, Scrum duties, data analysis, and team process improvements Technical Support

BTP Solutions LLC • Irvine, CA

Oct. 2014 – Nov. 2015

● Technical documentation and support for distributed clients

● Remote hardware configuration for enterprise use Education

University of California, Irvine

B.S. Informatics • Organizations & Information Technology Awards and honors societies: c um laude, Campuswide Honors, Bren School ICS Honors, Phi Beta Kappa Class of 2017

Major Projects and Coursework

Informatics Capstone Project

● Developed a real-time digital intelligence dashboard for a local business with a small student development team

● Winner of Dean’s Student Project Award & presented at UCI’s Ingenuity 2017 Consulting Report: Anteater Recreation Center (ARC)

● Conducted interviews & en vivo observation of ARC employees, software, and processes

● Delivered report with process improvement recommendations Research Paper: Academic Web Technologies (AWT)

● Observed and studied the information systems used by AWT to support their Agile process and inter-team communication

● Produced publishment-quality research paper

Project Management

● Researched, designed, & conducted an instructional programming workshop for gifted elementary school students

Skills

Business Analysis

● Stakeholder communication

● Requirements elicitation

● Epics, Features, User stories

● Agile project management & software

development

Development methodologies

● Agile

● Scrum

● Kanban

● Lean software development

User Experience

● Enterprise SaaS application design

● User testing & research

● Mockups & prototyping

Development

● Experience with Ruby on Rails, Bootstrap

● Familiarity with Python scripting, SQL

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