Nanette E. Armstrong

770-***-**** ac69rl@r.postjobfree.com https://www.linkedin.com/in/nanettearmstrong

Educational Data Analyst

Success leading information technology innovation in student information systems

Highlights of Expertise

Data Analysis and Management

Requirement/Data Collection

Technical Communications

Tech Customer Service / Help Desk

MS Office (Excel, Word, PPT, OneDrive)

State Longitudinal Data System

Technical Writing

Trouble Ticket System

Vendor Management

Data Governance

Career Summary

DuBois Integrity Academy Charter School, Riverdale, Georgia

PowerSchool Manager (Jul 2017 to Present)

Develop and maintain PowerSchool database as a central repository for student and staff demographics and performance data to support reporting needs as required by local and state guidelines, thereby reducing report delivery time by over 50%.

Design comprehensive Excel spreadsheets and graphs for analysis of student performance.

Deliver ad-hoc reports to assist in ongoing data-informed instructional planning and evaluation.

Data Analyst (Aug 2015 to Jul 2017)

Acquire data from multiple sources, including state databases, schools, and other organizations.

Clean data and correct coding problems as they occur within the local system or at the state level.

Provide technical support to staff to enhance their use of the student information system.

Atlanta Public Schools, Atlanta, Georgia

Data Analyst/System Administrator– Contractor (Sep 2014 to Jul 2015)

Assessed and maintained test/production servers upon addition or request of courses.

Tested courses to verify reliability and accessibility within Atlanta Virtual Academy’s targets.

Managed and provided Tier 1 support for Blackboard, Genius, and Edgenuity.

Assisted in process improvement development.

Updated technical documents as they pertained to user training.

Norfolk Southern, Atlanta, Georgia

Support Technician Intern (Aug 2014 to Sep 2014)

Assisted local and remote customers with PC/LAN technical issues including, but not limited to, installing printers, software, and connecting to network utilizing VCN, Active Directory, and PC Toetag.

Scholars Academy Charter School, Riverdale, Georgia

Data Analyst/Data Collection Specialist (Sep 2008 to Jul 2014)

Interpret data, analyze results, and provide ongoing reports.

Develop and implement data collection system, PowerSchool, that optimize efficiency and data quality.

Acquire data from different sources and maintain database/systems.

Filter and clean data, review reports to find and correct code problems.

Trained users on how to use student databases.

Fulton Leadership Academy Charter School, Atlanta, Georgia

Data Analyst/Admissions-Registration (Jul 2010 to Sep 2010)

Managed admissions and registration during opening of school.

Received and managed potential student applications.

Updated/managed DB according to states and federal regulations.

Georgia department of education (TekSystems), Atlanta, Georgia

Tier III Helpdesk Analyst – Contractor (Sep 2008 to Jun 2010)

Created accounts, passwords and usernames while establishing security levels for end users.

Provided support/training related to Student Information Systems Data.

Track issues internally and externally using HEAT.

Provided and published updates to processes.

AT&T (Convergys), Alpharetta, Georgia

Technical-QA Analyst/Tester – Contractor (May 2006 to Dec 2007)

Created business requirements and performed functional testing through Mercury Quality Center.

Performed internal and external reviews to go over test plans and test cases.

On-call duties as needed.

AT&T (Convergys), Atlanta, Georgia

Supervisor – Contractor (Aug 2000 to May 2006)

Led Local Application Support (LAS) team, technical leadership and Tier 1 escalation support.

Coordinated and supported system maintenance activities.

Provided technical documentation.

QA Technical Analyst – Contractor (Jun 1999 to Aug 2000)

Processed scripts using UNIX/AIX.

Performed Quality Assurance on all processes daily.

Received Follow-Up Award for consistently following up with clients on issues in an expedient and tactful manner.

U.S. Army, Ft. Lewis, Washington

ICORPS EOC (1998 -Mar 1999)

System Administrator

Developed, coordinated, and trained users automated call out system using PCAnywhere.

Trained users on Dialogic Communicator Emergency Response system.

Trained Naval Technology Group at Bremerton on PCAnywhere system.

Led the creation, implementation, and maintaining of intranet website for the Global Command and Control System (GCCS) using HTML.

Waller Hall (Welcome Center) (Oct 1997 to 1998)

System Administrator

Insured DoD compliance security implementation and administration of new welcome center was in place

Migrated 80 desktops systems onto new network.

Installed, maintained, troubleshoot and provided technical assistance for IT communication equipment.

Trained users on Windows 95, DoD and proprietary software to be used in the new center.

Awarded AAM (Army Achievement Medal) and GCM (Good Conduct Medal).

ICORPS Information Technology Command Group (May 1996 to Oct 1997)

Technical Support

Installed, configured, and maintained NT Operating System.

Maintained and monitored the security access management accounts for 3 servers.

Created and maintained system backup images for all servers.

Oversaw and repaired system failures caused by software and hardware deficiencies.

U.S. Army, Ft. McPherson, Georgia

G6 (Jan 1995 to May 1996)

Courier/Decoder

Responsible for receipt, decoding, and delivery of highly sensitive classified material.

WWMCCS (Feb 1994 to Jan 1995)

Information Specialist

Processed classified data through Honeywell DPS-8000 UNIX Mainframe and AS400.

Supervised and trained personnel for the World Wide Military Command and Control System (WWMCCS).

Education and Professional development

Bachelor of Business Administration in Management

American Intercontinental University-Online, Hoffman Estates, Illinois – 2005

Master of science in information technology

Capella University, Minneapolis, Minnesota – 2010 -2013

Completed 32 credits towards Master’s Degree in Information Technology

Relevant Courses included:

Technical Communications Intro to Enterprise Application Architecture

Ethical and Legal Considerations Business Foundations

System Development Theory and Practice Secure System Development and Cryptography

Managing People and Technology Security Management Practices

Professional Development

CompTIA Network+ - Certificate Pending Test

Applied Economic Forecasting with Big Data – LinkedIn

Learning Data Analytics – LinkedIn

Networking Foundations: Networking Basics – LinkedIn

Accounting I: Fundamentals – Smartly by Pedago

One-Variable Statistics – Smartly by Pedago

Clearances

Secret - Inactive

ICORPS, Fort Lewis, Washington (1996 – 1999)

Top-Secret - Inactive

Forces Command, Fort McPherson, Georgia (1994 – 1996)

Contact this candidate