Gary Johnson

** ***** **. #**

Cromwell CT *****

Mobile: 860-***-****

ac69rj@r.postjobfree.com

Objective: To obtain a position in an establishment commensurate with my experience in training and managing technicians, capabilities to teach, and need to improve customer relations.

Experience:

Resilience is an important quality in a world where information and technology develop at high speeds. Flexibility and the ability to not only learn new tasks but teach them to others is a result of my extensive experience of over 32 years in the Cable TV business as well as my work as a substitute school teacher and para professional. Qualities that are useful in this position and that I profess are being accustomed to being in a position of responsibility, self-motivated and willing to set goals and work toward them, while leading and training others on the team.

Comcast Communications, CT from 1985-2017

advancing through the company in a variety of positions such as Field Technician, Line Technician, Technical Supervisor, and Technical Instructor.

Duties included but were not limited to a wide range of the following:

Training Programs such as instructing fellow students/techs on the latest equipment including how to install, troubleshoot and operate the latest Apple and Microsoft computer applications for customer’s desktops, laptops and tablets, implementing new technical training programs and created training scenarios which simulate “real-world” environments for data and phone products.

Creating and launching of new customer products and utilizing software to track and record student’s progress as well as maintaining training on new safety skill regulations.

Customer service relations skills such as ensuring quota levels for customer appointments to meet state and federal standards and I was instrumental in instituting a call-back procedure for subscribers on 10% of work completed to ensure customer satisfaction. I have been able to simplify instructions to enable customers to use advanced products and services.

Employee Supervisory abilities include conducting coaching and counseling sessions held on a bi-weekly basis to review and improve performance, recruit, hire and train all new employees as well as routed daily work schedules for all technicians and performed quality inspections of technician’s jobs.

Gary Johnson

51 South St. #10

Cromwell CT 06416

Mobile: 860-***-****

ac69rj@r.postjobfree.com

Professional Achievements:

While at Comcast Communications as a Technical Instructor, I was able to use my technical training to reduce unnecessary repeat trouble calls by nearly 5% and increase productivity by 6.5%. These improvements have generated significant revenue growth for the Western New England region of Comcast during the period April 2012-Sept 2017.

In my position as a Technical Supervisor of a 6-person technical team including a 3-man sub-contracting team, I was responsible for overseeing the daily installation and troubleshooting of Cable Television service for a 20,000-subscriber system covering 9 towns in southern Middlesex County, Connecticut resulting in a promotion in May of 1995 to a position which included the addition of 5 more towns and a total of 12 technicians.

Substitute School Teacher:

Middletown and Haddam-Killingworth, CT school systems (1984-1985)

Cromwell High School-Cromwell, CT school systems (2017-present)

Issued lesson plans to all students and followed up with regular teacher upon return to ensure work was completed and working as a paraprofessional

Education

Central Connecticut State University, New Britain CT.

Major: Business Management Bachelor of Science December 1984

University of New Haven, West Haven CT

Major: Business Management 1980 – 1981

Organizations

USA Softball Association – umpire 1982 – present

References Available Upon Request

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