Desktop Support Technician

Michael Ssemakula Cell: 720-***-**** HOME: 720-***-****

Email: ****************@*****.*** Denver Colorado

DEKTOP SUPPORT TECHNICIAN

PROFESSIONAL SKILLS

Highly reliable Computer Technician- Desktop Support Technician- Programmer- Systems Analyst & Computer Trainer/Instructor- Grade 5 with a strong technical background and excellent client service record and people skills. Proficient at explaining complex technical concepts and processes to clients and non-technical staff in a clear and comprehensible approach. Able to multitask effectively and bring several instantaneous computer projects to completion with 100% accuracy.

Carrier Professional Highlights

Desktop Support Technician- Over 10 years experience.;

High level of experience with windows 10, Windows 8.1, Windows 7 & installations

Professional level troubleshooting; data recovery, restorations, customizing & accurate diagnosis

Troubleshooting; replacing hard disks, motherboards, & performing memory upgrades

Eliminates computer virus outbreaks, malware, hidden unwanted programs & pop-ups

Installs/restores crushed/frozen operating systems & restoring to original factory settings

Creating up-to-date user-friendly environments; maintaining clean computer systems.

Superior skills in repairing computer peripherals, solving hardware & software problems. Computer Programmer/ Systems Analyst/ Trainer-

Well conversant with modern storage media & software applications

Analyzing, identifying; creating software environments & eliminate software barriers

Website designer, content writer & proof reader

Resolves setup & support issues on both phone & also using a ticketing system

End user satisfaction & strong 'doer' mentality

Ability to drive ideas from conception to completion Network Administrator- Managing Networks;

Proficient in office 365, Microsoft office, lotus notes & active directory

Wiring, configuring & Installing Internet/Intranet on a Cisco Network

Allocating TCP/IP addresses on CISCO Windows NT & Linux Red-hat platforms

Configuring servers on Cisco & Windows NT serving also on intranet & online

Strong familiarity with workstation setup

WORKING EXPERIENCE:

Senior Computer System Engineer INTERSMAX COMPUTER CONSULT Dec- 2005 - To Present Desktop support:: solving Pc's issues; restoring crushed Windows & data recovery services . Managed 15 staff Desktop Support Technician GO2IT GROUP Oct- 2013- Dec 2015 Lead Technician : As an independent contractor; performed desk support services & also on P.O.S systems To: Nordstrom, Best Buy & Wendy's. Managed 12 staff Programmer UGANDA MARTYRS UNIVERSITY- Nkozi Kampala Uganda- Jan 2001- Aug- 2005 Programmer, Trainer, Technician; Computer Laboratory Supervisor; repaired computer & peripherals Trained over 200 students, serviced & restored over 200 Computers EDUCATION BACKGROUND

Kampala Business Institute (KBI)- Kampala Uganda- Associate Degree in Computer Science

Institute of Data Processing- Kampala Uganda- Advanced Certificate/Computer Science/ Education

High-tech Computer School- Kampala Uganda- Certificate in Computer Science

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