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Customer Service Civil Engineering

Location:
Chicago, IL
Posted:
October 03, 2018

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Resume:

Dina Shkirta

Chicago, IL

Mobile: 773-***-****

Email: ac69pi@r.postjobfree.com

PROFILE SUMMARY

Competent, innovative, and experienced technical professional, with proven record of accomplishment in complex project management capacities. Equipped with in-depth understanding of both technical and functional aspects of various applications and processes utilizing today’s technological industry standards. Highly proficient in emerging technologies and methodologies, with experience, skills, and creativity in providing immediate and accurate technical support. Effective problem solver, highly motivated IT-support professional skilled in troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures, and centralize customer interaction to deliver optimal results. Proven track record of efficiently determining and meeting client needs, crucial in amplifying competence, reducing needs for re-engineering, achieving operational efficiency, and surpassing company goals.

CORE COMPETENCIES

Team Management

Cloud Services

Configuration Management

OS

Multi-Team Projects

Ubuntu

Storage & Backup

Scripting

Mail Servers

Servers

Quality Assurance

Project Management

Administration

LAN and WAN

System Security

Protocols

Virtualization

MySQL, MariaDB

Monitoring

Storage Management

Interpersonal Skills

Communication

PROFESSIONAL SKILLS

Outstanding analytical, problem solving and troubleshooting ability

Diverse project management oriented

Exemplified extensive background in facilitation, requirements gathering, and documentation with substantial knowledge in the analysis of the object-oriented design of system applications and business processes

Flexible professional capable of adjusting rapidly to new and challenging situations as well as working well under pressure to meet time-sensitive deadlines

Highly qualified with exceptional verbal/written communication and strong leadership skills to resolve problems and provide superior customer service effectively

PROFESSIONAL EXPERIENCES

CAPGEMINI @ Goldman Sachs - Chicago, IL Aug. 2017 – Present

ETO - Managed Services/Systems system engineer

Installing and configuring networking concepts like TCP/IP, Gateway, NIS, NFS, SAMBA, LDAP, SSH, SFTP, SNMP, DNS, DHCP in Linux Servers

Solving the most challenging and pressing engineering problems for our clients.

Deliver compelling business readiness while providing data availability at all times.

Troubleshooting errors analyzing incident cause of the issues

Responsible for installation and configuration of HAproxy for web servers high availability

Collaborate, manage SYBASE/DB2, Zookeeper, Hadoop clusters keeping daily monitoring

Managing shared NFS, configuring NFS server, NFS client on remote machine

Monitoring AWS resources using CloudWatch

Investigating database MySQL, DB2, MongoDB, Zookeeper, to provide effective workflow without service interruption.

Installing and Configuring Ansible as configuration management tool

INFOSYS COMPANY - Chicago, IL Jun. 2016 – Aug. 2017

TSO Platform Systems Administrator

Installed and configured services like DNS server NFS, DHCP, Apache Web, Samba, Yum Repo

Utilized AWS S3 for active storage and Glacier for backup

Expertise managing backups tools as R1soft Server, Veeam, Rsync, Tar, gzip

Managed environments using Ansible

Accomplished startup and shutdown scripts, cron jobs, file system maintenance and backup scripting

Customized Cloud using AWS EC2, VPC, Docker containers, etc.

Administer software repositories

Launch EC2 servers using AMI's and configuring servers for specified applications

Creation of clusters for (HA) High Availability, (DRS) Distributed Resource Scheduling

Installing OS Red Hat /CentOS to VMs

Provided 24/7 on call support

OnX Managed Services - Naperville, IL Sep. 2013 – May 2016

Linux Systems/Servers Technician

Managed debugging the application stack traces and test results

Created mount points for Server directories

Optimized system operations and resources utilization, and performs system capacity analysis and planning

Troubleshooting in SAN, NAS as well as installing and configuring them in linux servers

Analyze system logs and maintained Red Hat Enterprise Linux 6.x/7.x,Centos 6.x/7.x

Created Virtual Machines using VMware ESX and XEN environments

Cooperated to migration of Data Center to Amazon Web Services

Storage coniguration, Disk Management, Logical Volume Management (LVM), SAN Administration.

EDUCATION & PROFESSIONAL DEVELOPMENT

KT Technical University

B.S. in Civil Engineering

KU University

Bachelor’s degree in Accounting, Analysis and Audit.



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