Karyn M. Phillips, CAPM

Pensacola, FL ***** 251-***-****

ac69o7@r.postjobfree.com linkedin.com/in/karyn-phillips-83207521/

Agile Business Analyst & Project Manager

Goal-oriented and dedicated CAPM professional with an experienced history of leadership, process management and improvement, Agile methodologies, and quality system management

Exceptional written and verbal networking skills with the capacity to build consensus among end-users, peers, and executives, as well as promote individual growth among diverse teams. Strong collaboration and leadership abilities with proficiencies in business development, software project management, and the coordination of highly capable teams. Competent in a wide variety of technical aspects, software application, data analysis and quality management systems.

Areas of Expertise

Operations Management

Complex Problem Resolution

Project Management

Data Forecasting/Trending

Technical Support

Microsoft SQL Server

ISO 13485 QMS

Agile Methodologies/Testing

Microsoft Office Suite

Professional Experience

ActiGraph, Pensacola, FL

Business/Quality Analyst, October 2016 - June 2018

Drove performance and productivity through the process management of corrective and preventative actions (CAPA); complaints; integrated change control; document control; medical device/software application risk management; data forecasting; and product non-conformance. Ensured that all employees and executives were up-to-date on the Business Analysis department by providing detailed reports during weekly staff meetings. Supported software/hardware projects by developing User Requirement Specifications. Aided software engineers and clients as the primary point of contact for the beta testing of new product devices and delivering bug tracking data/solutions to the appropriate parties.

Streamlined the corrective/preventative procedures for compliant issues process through the creation of an innovative tracking system to manage issues and track trending data and KPIs.

Successfully slashed corrective/preventative action closings from six months to 30 days or less by scheduling a monthly CAPA meeting with the Engineering department to bolster communications and assign resources to open CAPAs, enabling accountability for the Director of Engineering and an improvement in closure rates.

Project Manager for ISO 13485 Quality Management System certification and point of contact for compliance issues related to 49 Quality System Procedures and related work instructions and forms/templates.

SSI Group, Mobile, AL

Product Analyst/Agile Product Owner, December 2014 - September 2016

Oversaw hyper support and optimization projects, test case validity, user acceptance testing, and work/stakeholder expectation scopes by coordinating with cross-functional teams, including Product Management, Implementation, and Sales departments. Served as the Product Owner and Business Analyst to two Agile teams, capturing business and client needs and creating requirements/user stories for upcoming sprint iterations; consistently maintaining the team product backlog and managing project completion schedules. Established database platforms were functioning properly through the identification of long running query and front-end application problems.

Created internal electronic kan ban board to provide visibility and transparency of all projects currently in the product backlog so that company departments could see the progress of their requests (To Do, Review, In Progress, Code Review, QA, Done)

Resolved software application issues pertaining to speeds and end-user logins through determining the root cause of the problems (long running queries/processes) and closely collaborating with the Scrum team to re-write queries and introduce more efficient procedures.

Facilitated stronger user trust in company products by resolving high-priority issues within one business day, preventing end-users from realizing that there was an issue.

Minimized the number of hits for outdated server and enabled various departments to experience no down times through directly overseeing the transfer of company/client data to the up-to-date server. Helped validate load testing strategies, allowing multiple users to login simultaneously to our applications without issue.

West Interactive Services, Mobile, AL

Systems Administrator, November 2012 - November 2014

Actively reduced the impact of platform operations by creating and integrating various key operations. Resolved back-end application issues and restarted services as needed through the utilization of remote server access procedures. Headed multiple technical processes, including the installation/update of application software, deployment of code fixes/changes, and the documentation of tools/methods used though a strict attention to detail.

Maintained a ticket closure rate of 95% or more every month through prioritizing quick wins and allocating time to address more time-consuming tickets, taking overtime to resolve issues to follow through on work as necessary.

Enabled both on and offshore teams to become the first-tier respondents for trouble tickets by offering hands-on guidance and two months of training.

Automated daily client reports by utilizing SQL and Linux to create scripts for Crystal Reports and SSRS (SQL Server Reporting Services)

Additional Experiences

Technical Support Specialist – Xante Corporation, Mobile, AL – 2009 to 2011

Department Head – Wrico Signs, Mobile, AL – 2007 to 2008

Operations Manager – Signs Now, Daphne, AL – 1991 to 2007

Licensed Real Estate Agent/Property Manager – Daphne and Fairhope Alabama – 2009-2016

Education

MBA, Information Security Management

University of West Florida, 2018-2020 (anticipated graduation year)

B.S., Business Administration/Marketing

University of South Alabama

Credentials

Certified Associate, Project Management – Project Management Institute (2018) – License# 2245390

Business Intelligence Certified Specialist – HFMA (2016)

Aspire HIT Certification – emids (2015)

A+ Certification – CompTIA (2013)

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