Engineer Project

Steven M. Magyar

Atlanta Metropolitan • 404-***-**** • *******@*****.*** • LinkedIn.com/in/steve-magyar

QUALIFICATIONS PROFILE

Organized and knowledgeable with solid education and multifaceted technical experience to contribute to long-range operational objectives in a Technical Support Specialist role.

Technology Solutions: Proven success in the installation of new systems and new technologies. Hands-on experience implementing innovative client storage solutions, business technologies, and home automation and security systems.

Operational Management: Talent for developing the scope and budget of a project and maintaining clear channels of communication with all stakeholders to complete project on-time and under budget.

Technical Maintenance: Talent for implementing security strategies backed by knowledge of processes to support data warehousing and information distribution. Proactive in preserving system integrity through backup and recovery strategies.

Key Strengths: Excel at interacting with customers, associates, and management. Able to convey complex technologies in clear and concise terms. Talent for quickly learning new concepts, protocols, and technological systems.

Core Technologies:

Environments:

HP UX, Linux, Windows 2000/2003, MPE

Applications:

HP 3Par & HPXP Enterprise Storage Arrays, HP EVA & VA Mid-Tier Arrays

Hardware:

Brocade Switches, CNT Routers

EDUCATIONAL BACKGROUND

Bachelor of Science in Electrical Technology Rochester Institute of Technology

Associate of Applied Science in Electrical Technology Niagara County Community College

Certifications

HPUX HPUX High Availability ITIL Foundation v.3 Brocade Certified Fabric Professional

DOD Security Clearance

EXPERIENCE HIGHLIGHTS

Complete Solutions Conyers, GA

Technical Consultant 2017 – Present

Interface with clients regarding home automations, energy management, and security systems. Survey client property to identify opportunities for installation. Install systems, troubleshoot technical issues, provide routine maintenance, and make repairs, when necessary.

Interact with clients with professionalism and complete work orders with the utmost efficacy.

Demonstrated ability to learn new systems and master technical skills with facility.

Hewlett Packard Enterprise Alpharetta, Georgia

Technical Consultant 2015 – 2017

Designed progressive storage solutions for large businesses and governmental agencies. Created tailored Statement of Work statements to facilitate the execution of the project. Produced timely service call reports and patching and firmware codes updates and delivered them at quarterly meetings.

Integrated support from hardware, software, and response center departments to show a united face to the customer.

Oversaw the project lifecycle from design to installation to maintenance.

Maintained excellent customer relations by preparing custom reports.

Worked closely with the Sales Department to provide design and installation support for organizations in the health care, manufacturing, financial, governmental, and corporations on the New York Stock Exchange.

Proactively analyzed technological trends to reduce outages and increase sales.

Hewlett Packard Company

Account Support Manager 2005 – 2015

Supported the delivery for customer technology projects for Mission Critical customers. Oversaw the execution of several technical projects for service contract customers.

Decreased project downtime to less than 1% per year by communicating regular status updates to end users and management, application, and development teams.

Proved talent for creating a scope of work and cost and avoiding variance by implementing expert project management skills.

Additional Hewlett Packard Experience:

Account Support Consultant/ Account Team Lead

Account Support Consultant

Field Customer Engineer

Instrumentation Calibration Engineer

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