Manager Customer Service

Ikenna Okeke

***** **** **** ***** ● Columbia, MD 21044 ● 410-***-**** ● **************@*****.***

PROFILE

I am a young highly-motivated business/financial/project analyst professional with a diverse educational background in monitoring variances, identifying trends and recommending appropriate actions. Team player who has a demonstrated ability to interact effectively with managers and coworkers.

HIGHLIGHTS OF QUALIFICATIONS

Able to create and maintain strong client relationship/business by providing top notch services.

Excellent organizational skills and attention to detail.

Team player, always willing to help those in need.

Well-versed in analyzing current and past financial data and performances

Excellent verbal and written communication skills

Strong time management skills and ability to prioritize multiple request

Special courses in identifying trends in financial performances, aimed at providing recommendations for improvement

Able to develop financial models by employing strategic thinking and analytic skills

SKILLS

Technical Skills and Competencies: Quality Management, Statistical Analysis, Process Improvement, Requirements Analysis, Data Collection, Excellent Problem Solving Skills, Communication, Planning and Reporting, and Customer Service

Technical Skills/ Software Languages: MS Word, MS Excel, MS PowerPoint, SharePoint, Bloomberg Terminal, SDLC

Operating Systems: Windows (XP, Vista, 7), Apple Mac OSX

EDUCATION

University of Maryland - Baltimore County, MD August 2014 - May 2017

Bachelor of Arts in Economics

Related Coursework

Microeconomics and Macroeconomics Analysis

Cost Benefits Analysis

Antitrust and Regulation

Applied Statistics for Business and Economics

International Banking

Household Economics

WORK EXPERIENCE

Morgan Stanley September 2017 – present

Fixed Income Analyst

Responsible for investigating and resolving issues with onboarding clients, allocating trades, and opening/maintaining accounts

Assist institutional clients with fixed income products by working with the sales and trading executives to rectify trade discrepancies, ensure timely trade settlement and maintain exceptional client relationships

Maintain current industry knowledge and financial regulations

Work in teams to generate ideas that are further shared with IT, clients and front office, to enhance work efficiency

Multitasking in a fast paced environment and provide results by strict deadlines.

Gemex International LTD May 2017 – September 2017

Entry Level Project Coordinator and Consultant

Assigned tasks to internal teams and assisted with schedule management

Maintained project documentations, planning and reports

Analyzed risks and opportunities

Monitored construction progress, including worker productivity

Reported developments to Project Manager using spreadsheet reports

Resolved issues and disputes involving all employees and reported to HR manager

Gave regular updates to the clients and explained the project’s development at the various stages of construction

Ensured standards and requirements were met through conducting quality assurance tests

Renacs Engineering LTD April 2016 – September 2016

Entry Level Financial/Business Analyst

Performed a key role in project planning, documentation, budgeting and identification of resources needed

Prepared and led meetings between departments

Analyzed risk and opportunities

Inspected the construction sites and ensured project documents were complete

Resolved problems that arise or other issues that may cause delays

Negotiated contracts with architects and other workers

Created business processes and procedures to ensure compliance with the business regulations under the supervision of the General Manager.

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