Customer Service Advocate II

MARILYN MANSI

619-***-**** **********@*****.***

Objective: Obtain a career with a well established company where my skills are implemented and enhanced.

Qualification Summary: Accomplished individual with 20 years sales/customer service experience and 15 years experience as a personal caregiver. Looking to gain employment at a company which will inspire me to enhance my skills and work as a team player in a positive atmosphere.

Relevant Skills:

Superior Customer Service Self-motivation

Organization Problem-solving

Time Management Sales Experience

Dependable & punctual

Work Experience:

Caregiver- San Diego, CA (2002-2017)

Manage patient schedules and ensure all doctor’s appointment are kept

Perform housekeeping duties and meal preparation

Administer medications following doctor’s instructions

Help patients complete prescribed therapy and exercise routines

Groomed and bathed patient

Drove client to all appointments, picked up groceries, and collected medications

Cox Communications- San Diego, CA (1982- 2002)

Customer Service Associate II

Guides customers through the purchase decision and activation process of Cox product offerings

Responsible for meeting established sales objectives by matching customer needs with the right products and services

Ensures individual sales targets are met

Executes promotions and campaigns designed to increase brand equity and achieve sales objectives

Builds and maintains relationships with potential and existing customers

Aids customers in completing purchases and resolving issues

Offers product suggestions to customers to help satisfy their needs/wants

Strives to exhibit best-in-class customer service skills

Clearly explains and illustrates product and service capabilities

Offers product suggestions to customers to help satisfy their needs/wants

Continuously expands knowledge of trends for Cox services and products

Works with customers to solve technical problems with various Cox products

Provides prompt and friendly troubleshooting, diagnostic, and upgrade services as appropriate

Provided all onboarding training for new hires

Other Qualifications:

Able to multitask in a busy work environment Ability to learn new tasks quickly

Superior oral & written communication skills Active and diligent team player

Organized and detail oriented

*References available by request

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