Senior Mainframe Lead
Resume:
Karthik Dhanabalan
E-mail: ***********@*****.***~ Mobile: 201-***-****
Seeking assignments to lead projects and to be part of a globally competitive organization where personal growth is fostered
Professional Summary
11 years of experience in Information Technology with skills on Mainframe technology, Legacy system, Soft skills and Functional knowledge on Retail and Consumer Banking.
Expert Knowledge in Retail consumer banking functionality.
Experience in Banking and Financial services functionality.
Worked on Mainframe systems Z/OS for US Retail Consumer majors Citi and American Express Banking
Deft in working as a Technical leader for Onsite/offshore project model ensuring timely & quality project delivery.
Highly successful track record as a Technology Lead in RMS for a period of 4 years working at client location (onsite) for Citibank Go to Common product processor conversion (PPC) to IM, ST, ALS. Highly skilled with Relationship Management system (RMS) Development, Maintenance & support project and been Technical expertise for Complete Product Processor Conversion.
Worked on Salesforce system – Book of Business for CitiBank
Experience on NDM, Intertest, REXX & MQ series as Middleware tools
Distinction of being honored and awarded on several occasions for giving sterling performance.
An effective communicator with honed leadership, relationship management and coordination skills.
Discussion with Client on the requirement gathering, Functional walk-Through, High Level and Detailed design
Demonstrating clear on Diverse System issues and Functional Gaps to high-customer and the business users
Worked at Client location Onsite for 5 Years
Technical Skill Set
Functional Expertise
: Retail - Banking and Financial Services
Programming Languages
: Cobol, REXX/VM, JCL, DB2, NDM
Emulator
: Attachmate Extra Xtreme, IBM Host on Demand(Mainframe)
Tools/Technologies/Methodologies : CICS,SDSF, MQ Series,SPUFI, DB2utilities
Databases : DB2,IDMS DB, VSAM,
Scheduling Tool : CA-7 Scheduler, OPC
Development/Productivity Tools : File-AID,JCL,MSOffice,Intertest,Changeman, Quality Center, RTC for Agile
Operating System: : MVS(OS 390, Z OS), Windows
Academics
Bachelor degree in Electronics & Communication Engineering, First Class with Distinction (80%), 2003-2007 Tagore Engineering College, Anna University, Chennai, TN, India.
Experience Summary
Campus recruited and Joined Infosys Limited in 2007, Trained by Infosys Limited on Mainframe skills.
Served Infosys for 10+ years in Retail Domain with skills on Mainframe technology, legacy system, Retail and Brokerage.
Highly successful track record as a Technology Lead for a period of 5 years working at client location (onsite-Citibank) Design and Development & support project and been Technical expert for Complete Relationship management systems.
Joined as Software Engineer, Senior System Engineer, Technology Analyst and rose to the current position of Technical Leader.
Experience on the requirement gathering and Functional walk-Through working at the client location
Development and Enhancement
Requirement gathering -Interacts with Customer IT Project managers & High customer
Providing High/low-level estimation & project plan :Impact analysis-High/low-level analysis by Agile and SDLC model
Technically holding leadership on the large Projects & Various major enhancements
Allocating tasks as per project requirements and skill set. Ensuring task completion as per scheduled timelines
Preparing functional & design specification and extensively involved code conversion
Involving in proof of concept / prototypes during Design investigations. Have developed quick prototype before the client from a specific client requirement
Developing test plan, test cases .Conducted/support UAT testing
Coordinated with Offshore technically in resolving issues to deliver projects from onsite
Demonstrating both on the knowledge and practical application to clients on diverse issues /enhancements
Issuing periodic reports to the clients and responding to their queries
Validation of the deliverables through appropriate quality gates. Conducting Code walkthrough and reviews
Mentoring new joiners in the team on the technologies and the process needed for the project
Organizing and participating in team meetings for discussions and suggestion for the progress of the project to meet its goal
Production support
Technical expert in providing solution to resolve SL1 issues within stipulated time-frame.
Coordinated in Root Cause Analysis for all day-to-day Technical Issue.
Proficiency in prioritizing the issues and resolving them without delay. Demonstrated both on the knowledge and practical application to clients on diverse issues /enhancements.
Extensively involved in Problem management area to provide solution for recurring issues a permanent fix
Continuous documentation of all peculiar production Issues/Data fix/analysis/ Bugs and sharing any knowledge acquired across the team
Have created re-usable art-facts-developed few routines which is being used on our daily activities
Proactively worked on performance tuning issues with DBA
Testing and Software Quality Assurance
Support for system testing and user acceptance testing.
Coordinating implementation and availability of QA test environments. Ensuring compatibility of testing with the product specifications.
Providing QA test status and progress reports as appropriate to top management. Working with Project Managers to ensure traceability from requirements through to QA Test Cases.
Liaising with business analysts to ensure QA testing requirements are appropriately identified & included in the requirements of the project.
Ensuring team members adhere to quality process guidelines.
Project Development Experience:
Morgan Stanley US – Wealth Management
Jan’18 – Till date
(Onsite, NY)
Activity Manager Browse (AMB): This application is the repository for intra-day trading activity from number of Global wealth management trading platforms/products. Serves as a repository of open orders(Good To Cancel orders) for Equity and Options. Online queries are provided through the workstation Toolbar, MS360 Order status, Clientserv, AIS and CICS screen. Application also acts as a publisher of trading activity to internal and external partners.
Team Size: 5 Role : Onsite Lead
Environment: MVS, JCL, COBOL, CICS, DB2, MQ
Major Contribution
Providing High/low-level estimation & project plan :Impact analysis-High/low-level analysis by Agile and SDLC model
Preparing functional & design specification
Conducted/support UAT testing
Assigning task for the team members/Work allocations
Monitoring the Project stages from end to end perspective
Resource Work allocation, Estimation & Scoping the Requirements & Delivery of the Milestones.
Citibank- US Retail Rainbow
Sep’12 – Jan’18
(Onsite, NY)
About Citibank- US Retail: Citi’s Global consumer Bank serves more than 100 million customers in the fastest growing cities in 24 countries worldwide. Global Consumer Bank operates four geographical business lines - Branded Cards, Retail Services, Retail Banking and Commercial Banking. Citibank meets the full range of consumer banking needs including checking, savings, loans, wealth management.
Relationship Management system(RMS) establishes rates and fees based on Household balances and passes the Information to statement and posting systems. RMS is comprised of 5 sub systems: Linkage, Balance cycle, Pricing and Rates.Linkage subsystem contains all Accounts and Pricing statement links; synchronizes Mainframe pricing data with GCIF. The posting systems IM, ST, ALS, CUSTOM, SI, Brokerage, Bank Cards that pass files to RMS which contains current balance information. The Information obtained from these systems are used in calculation of Monthly average balances, which are based on household linkages. Cycle sub-systems makes statement rule-off decisions. Cycle engine receives statement cycle information passed to IM, ST, ALS. Pricing subsystem generates pricing recommendations for rates and fees.
Major Contribution
Ensuring team members adhere to quality process guidelines
Train and supervise analysts, set goals, and report on problem status and staff performance. Resolve technical problems
Developing test plan, reviewing test cases.
Business Analysis & Design proposed for incomprehensible system application
Support for system testing and user acceptance testing
Performing in-depth study of the application process in various teams, Proposing Optimized solutions, Scheduling Calls and tracking the implementation
Key Projects
Segmentation Conversion Period : Apr’16-Jan’18
Team Size: 5 Role : Onsite Lead
Environment: MVS, JCL, COBOL, CICS, DB2
Scope: CitiGold Customers were migrated to a new package which is termed as Citi Priority package. Clients who had less than $200k balance were converted to Priority. RMS monitored the balances for 6 months and derived at the list of Accounts to convert Priority package. New pricing structure were introduced at RMS for Rates and fee calculation during the statement generation.
Product processor Conversion Period : Mar’14-Aug’16
Team Size: 6 Role : Onsite Lead
Environment: MVS, JCL, COBOL,CICS, DB2
Scope: Citi US Retail Rainbow to Go To common conversion was a huge milestone for Product Processor conversion. Legacy systems like CAS, TIPS were migrated to IM, ST and ALS through which Checking, Day to Day Saving, Money Market, Checking Plus, CD products successfully. Rate system was maintained by RMS for years. Upon PPC conversion rates originate from IM/ST and RMS propagates the same to CBOL, Concierge and OSRO. The Accounts were landed safely to the new platform IM, ST and ALS. The day to day work consists of Development, Enhancement & Production Support.
Secured CD Period : Mar’16 –Jun’16
Team Size: 5 Role : Onsite Lead
Environment: MVS, JCL, COBOL,CICS,DB2
Scope: Citi Retail doesn’t hold Secured CD Accounts. This project was focused to waive Monthly service fee for a customer based on balances of Retail Accounts in a Household with the addition of secured CD balances. RMS received feed from ST with Secured CD Account and its linked Credit cards. Based on linked credit cards with the balances for Secured CD, Household balances were determined, thereby to charge/waive Monthly Service fee. This was a challenging project, as Secured CD Accounts were never available in Legacy systems including RMS.
Pintail and Hawthorne divestiture Period : Jan’14 – Jul’14
Team Size: 6 Role : Onsite Lead
Environment: MVS, JCL, COBOL, CICS, DB2
Scope: This project was to convert the Accounts from Citi to BB&T, rather it can be considered as Accounts were sold to BB&T bank from Texas. RMS was focused to generate the Cut off statement on the day of sale. Accumulate Accounts from various product processor like CAS, TIP, CUSTOM, SI and consolidate the list of Accounts for sale to BB&T.
Aurora Project Period : Sep’13 –Feb’14
Team Size: 5 Role : Onsite Lead
Environment: MVS, JCL, COBOL, CICS,DB2
Scope: Citi Retail banking has various packages like Basic, CBA, Gold, Student, Access and EZ. Aurora Project aimed at migrates EZ package Customers to CBA, thereby EZ will not be available anymore. Thank you points awarded to various packages were modified. Basic, Access, Student packages will no longer receive Thank you points. Monthly service fee for Basic and Access package were updated.
Book of Business Period : Sep’12 –Sep’13
Team Size: 6 Role : Onsite Lead
Environment: MVS, JCL, CBOL
Scope: Citi Book of Business is a proactive sales and servicing tool that will become the focal point for driving effective same and service management by the frontline. Book of business screen will be accessible to Managers and Account Officer in Citi Branches. RMS has built the date from system like GCIF, DM, COP, Citiplanner, parameters and hand over to book of business Team to upload. Mangers can view the Performance, Goals, Attrition, Deposit, Investment that happens for a branch through dashboard charts.
Citigroup - CPI
Oct’09 – Aug’12
offshore.
Customer Profile Information (CPI) was a Brokerage LOB where Customer’s sensitive and PII details are maintained in the system. The project involved JV and Non-JV segregation of Reports between CITI and Smith Barney Accounts. Also involved in enhancement for CPI Exempt to develop functionality with Branch Managers to edit the Accounts from upcoming Trading. Later took up MSSB conversion, part of Accounts from CITI were migrated to Smith Barney without affecting the existing functionalism of Smith Barney. Project also involved working on Code-1 Analysis and Testing. Code-1 is software that is used to process/validate/correct postal address and also generate zip+4, so that the Citigroup utilizing bulk mailing address can reduce errors. The effort was to add the code-1 software in existing Citigroup of project in CPI systems and make sure that the mailing address are validated and appropriate zip+4 is generated. Project responsibilities included Analysis, Coding, Testing and Implementation.
Customer Profile Information Period : Oct’09-Aug’12
Team Size: 8 Role :Technology Analyst
Environment: MVS, JCL, CBOL, DB2, CICS
Major Contribution
Tracking all day-to-day profiling for each requirement of the customer .
Weekly meeting with Brokerage LOB to understand their needs and team updates/Happening.
Acted as liaison between employees and Brokerage LOB. Analyzed and resolved personnel grievances, opportunity and internal conflicts
Metrics preparation, sharing reports to Citigroup and Planning on the Resourcing front
Tracking on the Resources performance in the Captive-Client location and Analyzing Training Feedback and assessing Training effectiveness.
American Express Banking
Aug’07 – Sep’09
Chennai Offshore.
American Express Banking project included minor enhancement and 24*7 Production Support platform. I was allocated to more than 10 Applications to be supported in AEB which included Retail Banking, Check processing, Trade Finance, General Ledger Accounting and Treasury. Production Support had very strict SLA and made sure that all the issues were resolved within the stipulated SLA.
Migration happened from AEB to Standard Chartered Bank that included confidential information and data. Responsibilities included gathering business requirements, Co-ordinate with AEB Business Heads and SCB Business Heads for migration, Testing and Implementation.
Environment: MVS, JCL, CBOL, IDMS, IMS, DB2,CICS
Team Size: 4
Major Contribution
Analyze source systems, business requirements, understanding of the design documents,
Design, Coding, Unit and System Testing. On call Support as its 24*7 project.
Perform end to end regression testing before and after each release.
Ensure defect control and quality practices within the team.
Co-ordinate with the onsite team for project work.
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