Customer Service Pharmacy

Gary Greco

Orange, CA ***** 714-***-**** ac69fs@r.postjobfree.com

Pharmacy Manager

Dedicated pharmaceutical professional with 20+ years of experience leading retail pharmacy operations. Excellent in providing quality customer service and approachable patient counseling for high customer satisfaction and retention. Skilled in immunizations, patient counseling, and pharmacy automation. Successful manager effective at training staff, mentoring interns/students, and enforcing federal and state regulations. Proficient in budgeting, inventory ordering, and supply auditing.

Regulatory Compliance

Immunizations

Customer Service

Medical Therapy Management

Team Leadership & Training

Inventory Procurement & Auditing

Patient Counseling

Pharmacy Automation

Professional Experience

CVS/Savon Drugs, Orange, CA

Pharmacy Manager, Mar. 1992– Aug. 2018

Oversaw all aspects of pharmacy operations in community, retail setting filling 3K prescriptions weekly. Ensured compliance with all state and federal laws regarding pharmacy practice. Led pharmacy staff in providing excellent customer service, filling prescriptions on time, and educating the public on health prevention such as flu shots. Delegated tasks and monitored workflow depending on business needs. Monitored and audited drug inventory with special attention to controlled substances. Consulted with physicians on proper dosages and special instructions before administering prescription to customers. Supported staff with training and presented coaching opportunities to improve performance. Ordered supplies/stock to achieve company goals and metrics while respecting budget. Provided added value services such as immunizations, adherence calls, and gap in therapy monitoring for specific disease stages.

Achieved CVS My Patient Care Scores of 90%+ annually from 2016 through 2018 for exceptional service on adherence calls, first fill and new Rx pickup calls, gap in therapy initiatives, and 90-day conversions.

Mentored pharmacy students/interns attending University of Southern California School of Pharmacy, Western School of Pharmacy, University of Pacific School of Pharmacy, and Chapman School of Pharmacy, as well as, numerous pharmacy externs over the span career.

Conducted third party pharmacy audits of medical clinics contracted with RXAmerica.

Served as corporate trainer for newly hired pharmacists and technicians

Acted in temporary role as Lead Store Coordinator; partnered with Pharmacy Supervisor to provide training in the field for 3 years.

Education and Credentials

Bachelor of Science in Pharmacy

University of Connecticut, Storrs, CT

Certifications

CPR Certified

APHA Certified Immunizer

Licensure

Registered Pharmacist, California

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