Desktop Support Information Technology
Resume:
SERENA H. AMABIBI
********@*****.***
IT specialist with 3+ years of personal experience in Networking and Software development. I hope to achieve an employment in the field of Information technology that will permit me to utilize and advanced my skills.
VOLUNTEER WORK
FEBURARY 2016 – MARCH 2016
IT TECHNICIAN, aMERICAN iNTECONTINENTAL uNIVERSITY
Brief revamping of all Network relatable infrastructure including updating the Networking cables to the RJ-45 cable connector, re installing all licensed software’s in all computers which includes anti viruses, MS office, Visual Studio etc.
MAY 2016 – NOVEMBER 2016
IT CONSULTANT, Jenis Integrated Services
Provided IT solutions and consultation in terms of how to best improve business growth with the utilization of CRM (Customer relationship management) tools and other information technology methods.
AUGUST 2017 – MARCH 2018
IT DESKTOP SUPPORT TECHNICIAN, Independent Professional Management
• Reimage Operating System from Windows 7 to Windows 10
• Assist with Windows 10/Office 365 user deployments on all Chevron floors.
• Migrate all user data during Windows 10 conversion.
• Fully capable in utilizing an Active Directory to locate and navigate through user accounts.
• Configure network settings for Cisco IP Communicator.
JUNE 2018
IT TECHNICIAN, NGE Contract Services
• Assist Contractor with IT Projects for major Houston business corporations including Cameron, Conoco Philips, San Felipe Plaza.
• Preparation, delivery and installation of new equipment.
• Provide IT desktop support after completed projects to ensure reconnected workstations are properly installed and users are satisfied with their new work location.
• Troubleshooting/maintaining/repairing: desktops, laptops, printers, scanners, and other hardware issue
EDUCATION
MARCH 2015- JUNE 2018
BACHELOR OF SCIENCE INFORMATION TECHNOLOGY,
American Intercontinental University.
Course Work in Computer Networking and Software Development.
Obtained a Deans list award on two different semesters.
SKILLS
Possess extensive skill in the simplification of complex Computer related studies.
Performance Criteria Tracking
Programming Languages
Java, C#, Python, HTML, PHP (less than 3 years)
Databases
My SQL Server (2 years)
Software
MS Office 2016, Visual Studio, Android Studio (Less than 3 years)
Operating System
Microsoft windows XP, 7, 8 and 10 (Less than 7 years)
Decisive
Technical Writing
Collaborative
High Performance and accuracy while under pressure.
Contact this candidate