Manager Customer Service

*** **** **** **, ***** Florida,*****

330-***-**** *********@*****.***

DENVIL COOK

AWARD WINNING DISTRICT MANAGER

Results-focused management professional offering years of progressive leadership experience. Driven to cut company cost and boost revenue by transforming staff into outstanding leaders, critical to the company’s success. Have propelled multiple stores and districts to number one in sales and customer satisfaction, resulting in awards and accelerated advancement.

SKILL HIGHLIGHTS

Multi-unit operation management

Team building/training and development

Market growth

Inventory management

Change implementation

Multi-million dollar P&L management

Customer relations

CORE ACCOMPLISHMENTS

Salesman of the Year: Increased profit by 43%

Manager of the Year: Multiple times; Elevated several failing stores to top 10 performers turning them profitable for the company.

District Manager of the Year: Multiple times; Implemented new training programs that turned failing markets into top producers.

Launched a program at store level that was implemented company wide resulting in $10,000 a month expense reduction.

EMPLOYMENT

District Manager in training

2014-2018

Pep Boys-Dothan, AL

Initial assignment was to a failing store. Through a determined recruiting and training effort, achieved an increase in sales of eighteen percent in four months.

District Manager

2011-2013

Monro Muffler- Toledo, OH

Given challenged market that had never been positive. Generated new business and became profitable with aggressive training, budget control, and constant motivation.

District Manager

2010

Tuffy Automotive- Florida

Kept company owned stores profitable until purchased as a franchise. Supported new franchise owners until they were self sufficient. Was successful in helping company sell several of the stores I supervised.

District Manager

2006-2010

Monro Muffler- Columbus, OH

Reversed the Columbus market’s downward spiral by overhauling personnel and training programs. Corrected issues such as internal theft, lagging customer service, and poor morale. Was the number one market in the company out of fifty-eight markets. Received Top Gun award and President’s Challenge award three consecutive years.

Contract Sales Supervisor

1995-1998

Lowe’s- Huntington, WV

Supervised a four store market in contract sales. Due to increase in sales, all four stores bonused. Rolled out a new delivery program that reduced delivery operating expense by sixteen percent. Was sent to other regions to roll out the same program. Helped open three new stores and was awarded Salesman of the Year.

Store Manager

1988-1994

84 Lumber- Point Pleasant, WV

Propelled a store slated for shutdown to number three in the company with a turn around of over two hundred thousand dollars in loss to profit. Became “the manager” to send into failing stores. Was in each store less than a year and never left one less than number three in the company. Opened three stores with this company.

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