Customer Service Manager
Resume:
NUHA ALAW
**** ******* ***** *****, ***********, TN 37135
615-***-**** ac69ao@r.postjobfree.com
www.linkedin.com/pub/nuha-alaw
Dear Prospective Employer,
Please find the attached resume for the position of QA (Quality Assurance). From my previous experience, I have acquired many skills that will help me succeed in this field. I am a very hard worker and a quick learner.
I possess excellent communication skills and can work effectively with both clients and colleagues. In addition to my skills and enthusiasm, I am a Microsoft Certified Professional specialist in Programming in HTML5 with JavaScript and CSS3.
I would welcome the opportunity to further discuss my qualifications and skills with you in detail. I feel certain I can make an immediate positive contribution to the team. Thank you for your time and consideration.
Sincerely,
Nuha Alaw
Att: Résumé
NUHA ALAW
1419 Winding Creek Drive, Nolensville, TN 37135
615-***-**** • ac69ao@r.postjobfree.com
www.linkedin.com/pub/nuha-alaw
Summary of Qualifications
●7+ years of programming experience.
●18+ years building positive relationships with clients and colleagues.
●Ambitious problem solver with a passion to join a team of like-minded developers and analysts.
●Experience identifying logical and innovative solutions for complex problems.
●Flexible, detail-oriented and able to easily handle multiple tasks.
●Fluent in English and Arabic.
Technical Knowledge and Expertise
●Programming languages: FoxPro, HTML5, CSS3, Javascript, SQL.
●OS Windows, MS Office, Outlook, Photoshop CC and CS6, Salesforce.
●Developing windows-based applications for tracking purchases of products.
●Create HTML5 forms by using different input types, and validate user input by using HTML5 attributes and JavaScript code. Add interactivity to the page by using JavaScript.
●Create HTML5 web pages using CSS3 that can adapt to different devices, form factors and support offline operations.
Professional Experience
Data Analyst Coordinator III - Team Lead Mar 2016 - Present
HCA: Madison, Tennessee
●DAC Team Lead for over a year.
●Handles large scale tasks/projects. Excellent communication skills along with a commitment to ‘own’ the task through completion. Timely follow up, with accurate information, is required to establish and maintain a relationship built on trust.
●Interview new candidates. Mentoring and coaching junior DACs. Enter, modify, update, and correct data within the Salesforce system, as well as guide and assist DAC team members.
●Focuses primarily on Provider-related work but also understands the functions within the department.
●Conducts in-depth research regarding problem resolution.
●Handles escalated calls from Agents as well as advanced Stakeholder cases/requests.
●Coordinates daily work assignments and prioritizes tasks with little or no direction from the Supervisor.
●Proactively evaluates opportunities for process improvements.
●Documents work efforts as outlined in Standard Operating Procedures (SOPs).
●Supervisor from time to time.
●Identify reporting needs to support usage goals and provide complex analysis and operational reports as requested by Group, Division, and Group levels of HCA.
●Update Providers photos using Photoshop and ensure they are presentable on the website.
Retail Associate and Brand Management Mar 2014 - Mar 2016
Target: Brentwood, Tennessee
●Train, coach, and inspire a team to achieve their potential and develop in their career.
●Organize store merchandise with appropriate advertisements and inventory
●Provide outstanding customer service support at all times.
Sales Manager Oct 2010 - Dec 2013
Graco: Juvenile products company, Jordan
●Develop detailed product knowledge by learning about merchandise features, and advantages.
●Flexible and detail oriented, self-motivated and able to easily handle multiple tasks.
Graphic Designer Sharafli, an Electronics store, Syria Jul 2006 – Apr 2009
Design Specialist Ektyaree, web design company, Syria Apr 2009 – Aug 2010
●Create designs, concepts and layouts for newsletters, brochures, advertisements, and website graphics based on their overall marketing goals.
●Manage up to 5 projects or tasks at a given time while under pressure to meet weekly deadlines.
●Demonstrated attention to detail through accurate transcribing and interpreting data before entry.
●Work with photographers to develop and manage photo assignments.
●Prepare digital files for press and coordinate with the Brand Manager and Communications Specialist for final proof approvals.
Developer Apr 2001 – Jun 2006
SOMO, an oil marketing company, Iraq
●Program a reporting module to capture and calculate data of import/export of oil products.
●Designed an invoicing module for the Finance department.
●Demonstrated attention to detail by ensuring accuracy of data through report generation and comparing of values.
●Performed routine maintenance and added new features as requested by clients.
●Train and mentor other staff and Visual FoxPro developers on utilizing new applications
Education / Professional Development
University of Basra 1996-2001
B.Sc. with Honors, Computer Science (U.S. accredited)
MCP (Microsoft Certified Professional): Specialist in programming in HTML5 with JavaScript and CSS3.
Certificates from New Horizons Computer Learning Center
1.Programming in HTML5 with JavaScript and CSS3. January 23rd 2015.
2.JavaScript Advanced Programming and Ajax. February 20th 2015.
3.Essentials of developing windows store apps using HTML5 and JavaScript. May 15th 2015.
4.Adobe Photoshop CC and CS6. July 31st 2015.
5.Introduction to Programming. August 14th 2015.
6.Java: fundamental Java. August 28th 2015.
7.Programming in C# with Microsoft Visual Studio 2010. September 22nd 2015.
8.SQL Querying. September 28th 2015.
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