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Manager Project

North Providence, RI
October 04, 2018

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Shipra Gupta, MBA 401-***-**** N. Providence, RI


Master of Business Administration, specialized in Business Analytics, from Bryant University, 2018

Professional with 4+ years of insightful experience in Reporting, Data Analysis and Quality Assurance

Excelled in predictive modelling, modifying/cleaning, interpreting and visualizing data using SAS, SQL, R, Excel and Tableau

Multiple team management, handled offshore teams

Have valid US permit (OPT and eligible for STEM extension)


Proficient in: MS Excel, MS PowerPoint, MS Word, MS Access, SAS Base; Predictive Modelling, Clustering, and Regression using SAS Enterprise Miner, SAS Enterprise Guide & JMP; SQL, Tableau, R, MEXL Software, Resolve, CDB, NOLS, BOXI, NetAct Citrix Software, Net Viewer, NOLS, CLics

Operating Systems Worked on: Windows, MAC


Key User/Customer Performance Manager, Nokia Networks, India May 2013-Sept 2014

Deployed and transitioned new projects

Discussed CARE case progress and gained feedback from end customer on Governance Conference calls with region heads in Middle East

Prepared regular reports; monitored and analyzed major KPIs and case progress

Ensured end-to-end customer delivery and satisfaction and successfully handled 12 MEA customers

oReceived customer appreciation for uplifting their major performance KPI, ESFR (End to end SLA Fulfilment Rate) to the desired value

Improved ESFR for one of the major customers - MTC Atheer ZAIN KSA by 13-15%

Onsite travel to Baghdad for handover and knowledge transfer for Customer Performance Manager/Key User Role for one of the leading telecom of Iraq, MTC Atheer (ZAIN)

Performance Management Engineer, Nokia Networks, India July 2010-April 2013

Worked directly with customer heads in ZAIN, Kingdom of Saudi Arabia (KSA)

Analyzed network-related issues, such as CSSR and call drop, and recommended immediate solutions to improve the degrading KPI and improve overall network performance

Coordinated with Alarm Monitoring, Fault Management, Configuration Management and Value-Added Services teams to resolve issues

Prepared customized reports as per customer request or in case of any major network activity

oReceived customer appreciation multiple times for delivery of reports within SLA and for completion of additional requests

Worked on Hajj Project for the year 2010 & 2011 and Ramadan 2011, during which the call traffic is manifold the normal days, ensured full quality assurance as per SLA

Project Coordinator, PhiStream Consulting Limited, India August 2009-May 2010

Co-ordination and Project management for IOCL Third Party Certification

Preparation of Quality reports of Retail Outlets for IOCL Delhi and U.P. state offices


Bryant University, Smithfield, RI August 2018

Master of Business Administration in Business Analytics GPA: 3.84

Academic Projects

Lotuff Leather - MBA Practicum Consulting Project

Created an integrated marketing campaign supported by data analytics that remains compliant with the changing data privacy legislation

oWon second place, out of 8 teams, in MBA Consulting Project

Baby Boomer- The Impact, Analytics Major Project

Used SAS® software applications and SQL to determine health trends, social security and labor force analysis for over 25 million observations

Employee Retention Based on Attrition Data, Predictive Analytics Project

Performed segmenting and clustering on employee data for predictive modelling to analyze the attributes responsible for employee attrition and retention

Punjab Technical University, Institute of Engineering and Technology, Bhaddal, India May 2009

Bachelor of Science in Electronics and Telecommunication Engineering GPA: 4.0

Academic Project

Six-Month Training Program with Central Scientific Instruments Organization

Researched on Fiber Bragg Grating under Scientists Grade E & B

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