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Customer Service Microsoft Office

New York, New York, United States
October 04, 2018

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Crisandry Javier

**-*** ***** **** ***** Meadows, NY 11365

Mobile: 718-***-**** Email: PROFESSIONAL SUMMARY

Experienced with assisting management and reducing cost. Committed to excellence with a high focus on client service and satisfaction. Demonstrated the ability to work to deadlines and manage multiple concurrent tasks while maintaining attention to detail.


• Proficient in Microsoft Office Suite (Excel - VLOOKUP, Pivot Tables etc.)

• Experience with SharePoint Online, Office 365

• The ability to quickly learn and understand new products, new IT systems and tools

• Basic SQL Knowledge

• Tableau experience – created Brand Safety privacy heat map for COO.

• 60+ WPM


GroupM February 2016 to Present

IT Support Analyst

• Analyze the cause of problems and provide the end users with a solution/workaround

• Supported SharePoint Online sites and Office 365 suite

• Created support guide documents

• Building end user training materials, § Leading end user training sessions

• Administer Adaptive Insights Budgeting tool - created new categories, levels and managed security and access

• Produce financial budget reports – Adaptive Insights Horizon Media September 2015 to November 2015

Accounts Payable Clerk (TEMP)

• Assisted vendors with all inquiries

• Researched and resolved accounts payable discrepancies thru Great Plains

• Compiled and prepared thousands of checks each month

• Demonstrated attention to detail and ability to work in a self-directed manner Waldbaums August 2011 to January 2014

Customer Service Rep.

• Handled all inquiries

• Reconciled receipt discrepancies

• Operated cash register with competence ensuring that the drawer is balanced at the beginning and end of each shift.


Bachelor of Arts - Accounting and Economics 3.2 GPA, Queens College September 2010 to May 2015 Athletics, Collegiate Baseball, Queens College

• Trained with team - 15-20 hours per week while in season / Practiced 20 hours per week to execute strategies

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