Customer Service Sales, Waitress

ENGELYN LUCAS CERVEZA

Doha, State of Qatar +974-****-****

************@*****.***

Talented waitress successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing with all types of customer requests in an efficient and courteous manner. Creative problem-solver skilled in time management and preparatory work. Hardworking Waitress adept at satisfying even the most demanding guests. Talent for remaining professional, calm and efficient at all times. Demonstrated record of success over 2 years in the industry.

SKILLS

Provides professional guest relations and excellent customer service

Knowledge in use of Maitre'D System and Cashiering in POS System.

Ensuring guest satisfaction

Hospitality expertise

Organized and efficient server

APPRENTICESHIP AND PREVIOUS EMPLOYMENT

ON-THE-JOB TRAINING (500HOURS) HOTEL AND RESTAURANT PHASE

LEISURE COAST HOTEL AND RESORT december 2014

bonuan Binloc, Dagupan City Pangasinan

ON-THE-JOB TRAINING (180HOURS) FOOD AND BEVERAGE DEPARTMENT

ASTORIA CULINARY AND HOSPITALITY INSTITUTE, ASTORIA PLAZA HOTEL may 2012

J. Escriva Drive, Ortigas Business District, Pasig City

ON-THE-JOB TRAINING (180HOURS) HOTEL AND RESTAURANT PHASE

HIGHLANDER HOTEL AND RESORT may 2011

Solano, Nueva Viscaya

JOB EXPERIENCES

SEPTEMBER 2017 – PRESENT

WAITRESS, EGGSPECTATION RESTAURANT – doha, qatar

the pearl and mall of qatar branch

Received frequent customer compliments for going above and beyond normal duties.

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Taking guest order correctly including special requests.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Delivered quality service by providing a warm and welcoming environment.

Quickly set up and cleared tables and stocked all service stations.

Attentively served approximately 250-500 guests per shift at a 198-seat All Day breakfast establishment.

Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

Affected quick resolutions to customer problems and brought in management when needed.

Doing cashiering and Point of Sale (POS) system procedures.

Worked closely with the chef to provide tasty options for guests with food allergies or intolerances.

Provided friendly and excellent customer service.

Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers and specialties of the day.

SEPTEMBER 21, 2016 – SEPTEMBER 2017

FOOD RUNNER, eggspectation restaurant - doha, qatar

the pearl and mall of qatar branch

Assigned in the hot pass line during busy days, checking and ensuring that the quality and quantity of food being served to guests are of high standards.

Assisted servers with table settings and beverage refills. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Cleared tables immediately after guests left in preparation for the next party.

Maintained an atmosphere of enthusiastic customer service.

Routinely cleaned work areas, glassware and silverware throughout each shift.

Answered questions from restaurant guests regarding menu items.

Upheld highest standard for cleanliness of glass and silverware.

Followed checklists for shift start and end to help with smooth transitions.

Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Engaged in suggestive selling and other sales techniques.

Skillfully promoted items on beverage lists and restaurant specials.

Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu.

Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers

DECEMBER 2015 –MARCH 2016

SALES ASSOCIATE, SM MEGAMALL and Shangri-La Plaza Mall

Proposed innovative marketing ideas.

Trained and served as a peer coach for new sales associates.

Provided an elevated customer experience to generate a loyal clientèle.

Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.

Routinely answered customer questions regarding merchandise and pricing.

Greeted customers entering the store to ascertain what each customer wanted or needed.

FEBRUARY 2014 –DECCEMBER 2014

MODESS BRAND AMBASSADOR, johnson & johnson

Collaborated with the sales team to increase brand awareness and enhance business development by building and maintaining relationships with key accounts.

Communicated to potential customers about the product value, quality and style.

Assisted with set up and breakdown of promotional booths or tents.

Managed and stocked inventory of product.

2009 –2015

CATERING ASSISTANT/ FOOD AND BEVERAGE SERVER

family owned catering business

Networked with previous clients, local businesses and event management companies to increase client base.

Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.

Assisted with bussing and restaging tables.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Attentively served approximately 300-600 guests per event.

EDUCATION

TERTIARY: APRIL 2015

BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT

isabela state university- cauayan campus

ASSOCIATE COURSE: MARCH 2014

CERTIFICATE IN HOUSEKEEPING AND FOOD AND BEVERAGE SERVICES

isabela state university-cauayan campus

SECONDARY: MARCH 2010

FOOD TRADES, reina mercedes vocational and industrial school

PRIMARY: 2000-2006

VALEDICTORIAN, NAPPACU GRANDE ELEMENTARY SCHOOL

character references

- EGGSPECTATION RESTAURANT - +974-******** JOS DADO BASCOS (SUPERVISOR)

THE PEARL, DOHA QATAR (*********.***************@*****.***)

-EGGSPECTATION OUTLETS AND SHAKESPEARE AND CO. OUTLETS +974-********

– EDGAR AYALA (GENERAL MANAGER) THE PEARL, DOHA QATAR

PRIMER GROUP OF COMPANIES +639*********

ARLEEN BRIOBO (CLUSTER OPERATION HEAD) MANILA, PHILIPPINES

PERSONAL DATA

NICKNAME: jelai DATE OF BIRTH: APRIL 9, 1994 AGE: 24 Y/O

CIVIL STATUS: SINGLE NATIONALITY: FILIPINO HEIGHT/weight: 5’4”/ 58 KLS

I HEREBY CERTIFY THAT THE ABOVE INFORMATION IS TRUE AND CORRECT TO THE BEST OF MY KNOWLEDGE AND BELIEF.

ENGELYN LUCAS CERVEZA

APPLICANT

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