Customer Service Manager

Elena Ramirez

**** ********* ****., *** *******, TN 37138

Home: 615-***-**** *************@*****.***

Professional Summary

Experienced secretary of a general manager with a background in the medical field as a Medication Technician who is committed to learning new skill sets.

Skills

Experience with Word Document

Certified Medication Technician (CMT)

Bilingual

Manage inventory

Mentoring

Diligent/detail oriented

Conduct interviews

Reliable

Filing

Proficient in Gerrimenu

Work History

08/2015 to Current Secretary of General Manager in Dietary Department/Assistant Administration in Dietary Department

McKendree Village – Hermitage, TN

Monitor the welfare of residents.

Admit new residents and discharge residents.

Conduct occasional interviews for employment in the dietary department.

Inspect documents for errors and correct them for residents to receive proper nutrition.

Manage office inventory and food service.

Create documents such as menus and spread sheets.

Review resident information with dietician.

Work holidays and overtime to accommodate company needs.

Work History Continued

06/2014 to 08/2015 CMT – Assisted Living Facility

Fern Terrace – Owensboro, KY

Distribute medication to the patients.

Administer insulin shots to patients with diabetes mellitus.

Transfer patients to larger facilities and document the process.

Take inventory on the medication at the end of each shift.

Give report to the medical technician following my shift.

Administer first aid and treat open wounds.

06/2008 to 06/2009 CNA – Nursing Home

The Waters of Huntingburg – Huntingburg, IN

Assist with transfers, feeding, and bathing.

Conduct room checks on each patient after every 2 hours.

Take vitals on patients and check blood glucose levels.

Document the condition of each patient.

02/1999 to 06/2008 CNA/Translator – Maternity Ward Unit

St. Joseph’s Hospital – Huntingburg, IN

Be in the delivery room with patient to assist with translation.

Take the newborns vitals and tend to them with tasks such as bathing.

Take the vitals of the patients and assist with transfer.

Complete paperwork at the end of each work day.

Brief oncoming personnel.

Education

1995 High School Diploma

Pearsall High School – Pearsall, TX

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