RICHARD A. BROGSDALE

*** ***** **** #19-706-***-****

Columbia, SC 29210 ac693s@r.postjobfree.com

Skills Summary

US Army Veteran

Windows 95 – Windows 10, Office 2003-2016. Active Directory & Lotus Notes Support

Proficient in troubleshooting Personal Computers, Configuring PCs and Networks, Thin clients, PC upgrades and printer troubleshooting. AS/400. Phone support & Helpdesk

TCP/IP, Network topologies, DHCP, WNS/DNS configurations.

Remedy IT Service Management, Remote Access (SCCM, Dameware, PC Anywhere, TeamViewer 13, and Bomgar Remote Access).

NOC and wireless configurations. Blackberry support and configuration.

Education

ITT Technical Institute, Carmel, IN

Bachelor of Science, Major: Information Systems Security – December 2011

Augusta Technical Institute, Augusta, GA

Associates, Major: Networking Specialist - March 2000

Augusta Technical Institute, Augusta, GA

Associates, Major: Microcomputer Specialist - October 1998

Professional Experience

Desktop Support Specialist

Cybersearch / NTT Data

Prosperity, SC June 2018 – August 2018

Responsible for providing desk side support to end users for complex issues regarding a response and resolution. Installation and configuration of servers

Research end-user issues and develops a plan for remediation.

Installing, upgrading, rolling out and/or migrating desktops within Windows Operating Systems.

Understanding of Windows networking (DHCP, DNS, IP) and hands on experience of Active Directory in a Windows environment.

Excellent customer service and communications skills.

Must be able to handle multiple tasks, issues or tickets and be organized.

Excellent verbal, written and interpersonal skills.

Desktop Technician

ABBTECH Professional Resources / DELL / USAF

Albuquerque, NM January 2018 – March 2018

Perform upgrades from Win 7 to Win 10

Installation & de-installation of old & new PCs. Network troubleshooting and configuration

Imaging new PCs to USAF standards

Break Fix Technician

eBryIT, Inc / Richland County School District 1

Columbia, SC May 2017 – June 2018

Fix/Repair laptops & Chromebooks at multiple sites.

Configure laptop & Chromebooks to school settings to include reimaging, adding to the domain, installation of various software, and testing.

Desktop Support Technician II

Cognizant / AVTECH Solutions / Patheon

Florence, SC January 2017 – March 2017

Provide floor walk support to assist end users during desktop migration.

Installation of Servers

Configuring, installing and troubleshooting PC systems,, Windows based applications, network configuration, TCP/IP

Strong listening skills, analytical and problem solving skills Assist users with configuring Email in smart phones

Software installation, configuration, and troubleshooting for end users

Network printer installation/configuration

Working knowledge of Remote Desktop and Virtual Private Network

Desktop Support Technician II

Atos IT Solutions

Hopkins, SC May 2016 – July 2016

Serves as technical advisor, providing front telephone, remote desktop, and onsite desktop support for system users with complex issues by resolving or conferring with the appropriate technical or systems personnel.

SCCM OSD, ImageX imaging or similar desktop imaging technology.

Remedy or equivalent ticket management system experience.

System Center Configuration Manager (SCCM) reports/ software automation.

Cisco/ Avaya IP phone configuration.

Hands on support for Server/ Network/ Telecom equipment.

McAfee Virus Scan 8.7i / Symantec Antivirus installation and support.

IT Field Support Technician

AllStates Consulting (Fresenius Medical Care)

Columbia, SC May 2015 – July 2015

Deploy Windows 7 migration to various company locations rounding laptops.

Provide support to IT Departments, end-users, project staff, and corporate resources.

Infrastructure Engineer

CSI Companies (Community Health Systems)

Columbia, SC March 2014 – September 2014

Active Directory migration, SCCM, and assist with Global Policy administration

Knowledge of AS400 systems to include configure, troubleshooting and user support.

Active Directory – Basic navigation to include unlock/disable, reset user accounts, move PC/laptops to the correct Organization Unit (OU).

Provide support to IT Departments, end-users, project staff, and corporate resources.

Deployment of Single Sign On solution. Quest Software (ARS) Active Role Server

Desktop Support Analyst

Blue Cross Blue Shield

Columbia, SC September 2012 – November 2013

Deploy Windows 7 PC’s and laptops. Rumba 7.5 & 8.2

Installation and configuration of monitors/desktops/laptops/thin clients/printers.

Active Directory – Basic navigation to include unlock/disable, reset user accounts, move PC/laptops to the correct Organization Unit (OU).

Network troubleshooting and install/replace faulty equipment and cables.

SCCM Remote Access, Teamviewer, Dameware, Windows Easy Transfer

Regional Service Technician I

Tolt Service Group

Charlotte, NC June 2012 – August 2012

Responsible for problem solving and troubleshooting.

Repair/ install maintenance upkeep and recovery of failed IT hardware and point of Sale Equipment.

Complete project based IT installations.

Computer Technician April 2007 – April 2012

Computer Logics

Augusta, GA

Performs Computer Maintenance, Memory Installation, Wireless Networking and Stress Testing.

Responsible for PC Upgrades, Networking, Windows Installation, Remote Access Support and MS Office 2003, 2007 and 2010.

Removal of Spyware and Malware, Installation of Antivirus Protection, Printer Installation and Cleaning.

Computer Field Technician March 2010 - October 2011

Contract Positions (Contractor information available upon request)

Columbia, SC

Installation and configuration of desktops/laptops/thin clients, installation of printers and other peripherals with manual IP configuration.

Installation and configuration of check printers.

Installed wireless devices in laptops for portable mobility.

Server configuration and setup, network installation for remote access, and installation/mounting of switches…Installed check ID scanning and printing devices.

Information Resource Coordinator October 2009 - February 2010

South Carolina Department of Transportation

Columbia, SC

Installation of network cabling and troubleshooting. Wasp barcode technology, and NOC

Assist with installations, configuration, and maintenance of PC hardware, printers (and other peripherals) and software. Replace printer toner and other supplies.

Report any discrepancies. Maintain order in technical and storage areas.

Assist with recording / tracking hardware inventory & hardware / software.

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