Customer Service Maintenance

Rory Sutherland

Villa Host Butler - Canouan Estate, Canouan Island

kingstown

*****************@*****.***

Willing to relocate: Anywhere

WORK EXPERIENCE

butler

canouan estate - kingstown - 2016-11 - Present

in Family Business

Farming

● Manual labour, including cleaning, general handiwork, tending to livestock

● Ploughing, planting and harvesting

● Carrying out basic maintenance and repair on machinery, fences, gates and wall

● Managing farm workers and looking after the administrative side of running a farm Villa Host Butler

Canouan Estate, Canouan Island - 2016-10 - Present Ensure that all our guests benefit from the highest possible service

● To assist in preparing breakfast, afternoon tea, canapés and a four-course evening dinner

● To serve and clear breakfast and dinner

● Ensure that tables are suitably laid at breakfast, tea and dinner

● Ensure that the villa is always clean and tidy. This includes making beds, hovering, cleaning bathrooms, sitting rooms, dining area and kitchen

● Purchase and manage all villa beverage stock such as wine, beer and mixers daily

● Property management - maintenance checks and reports, ensuring the landscaping and pool are kept to owner's standards and preferences

● Training of new colleagues

● Daily reports

● Inventory

● Guests requests (Making reservations for Spa, boat excursions, dinner, golf, special events etc.)

● Order taking

● Travel Planning via email and/or phone call

● Airport and village transfers

● Check-in

● Resort and/or Property tours

● Room orientation

● Posting using Micros

● cooking dinner for principal and guest

● Restock mini bars both in villas and suits

● received training under mandarin oriental standards Part-time Butler / Gardener

Private House, Mustique Island - 2015-08 - 2016-10 Interacting with customers, taking orders and serving 3 meals per day and afternoon cocktails

● Assisting the cleanliness of the property and provide amenities at the pool deck

● Assessing customers' needs and preferences and making recommendations

● Restock and replenish bar inventory and supplies

● Assisting guests for SPA Booking and Restaurant Booking

● Plants new and repairs established lawns, using seed mixtures and fertilizers recommended for certain soil type and lawn.

● Use and maintenance of hand tools and basic light machinery

● Plant and transplant flowers, shrubs, trees and lawns

● Good knowledge of plants and able to follow schedule

● Decorating the private beach and bedroom for special occasions

● Stay guest focused and nurture an excellent guest experience Waiter

Tamarind Beach Hotel, Canouan Island - 2013-04 - 2015-08 Providing excellent customer service to ensure satisfaction

● Taking customer orders and delivering food and beverages in a timely fashion

● Making menu recommendations, answering questions and sharing additional information upon request

● Arrange table settings and maintain a tidy dining area

● Deliver checks and collect bill payments

Waiter

Raffles, Canouan Island - 2008-11 - 2009-05

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

● Communicate with customers to resolve complaints or ensure satisfaction.

● Provide guests with information about local areas, including giving directions.

● Provide customers with general information or assistance. EDUCATION

Secondary Education

Georgetown Secondary School

2005

Primary Education

Sandy Bay Anglican School

2001

SKILLS

CUSTOMER SERVICE, RECEPTIONIST, RETAIL SALES, EXCEL, OPERA ADDITIONAL INFORMATION

COMPETENCIES AND INTERESTS

Computer Skills

● Very good knowledge of "Word", "Excel" and "Powerpoint"

● Good knowledge of "Website", "Internet", "OPERA" and "MICROS" Key Skills and Competencies

● Good knowledge of wine, spirits and beers.

● High standards of personal presentation and customer service.

● Ability and willingness to work late nights & weekends.

● A great team player.

● Experience of serving large numbers of customers at large functions & events.

● Ability to work well within a busy, often fast-paced environment.

● Keen to learn and develop new skills.

● Presentation Skill

● Positive attitude

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