Allen Javier Betancourt

ac68zy@r.postjobfree.com

www.linkedin.com/in/allen-betancourt

***** ***** **** *** *******, TX 78247

Mobile: 210-***-****

Summary: IT Systems Administrator with Secret clearance, positioned in a dynamic environment. Ideal environment would be specializing in maintaining complex critical systems of Network Security & Support. Focusing on Operating Systems Infrastructure Support of Software, and Hardware development and maintenance upgrades. Support Hardware or Software connection components sitting on a different internal / external network. Provide outstanding end-user support at desktop, security, and internet levels.

CLEARANCE:

Secret

ACCOMPLISHMENTS:

lImproved physical security inspections and network vulnerability test from 70% to a consistent 90% inspection rating

lStreamlined managementioned of 1500+ devices supporting end users accounts and desktop support via AD (Active Directory),EUC (End-User Computing) and ITSM (IT Service Management) throughout four companies (small size companies).

lTrained 135 people in multi-tier echelons; produced a 50% increase in production at battalion (medium size company)

lImproved 30% of the overall score for the battalion during the Defense Information Systems Agency (DISA) Cyber Readiness Inspection (CCRI).

lContributed to the improvement of site layouts, enhanced contnuity books, and created second generation network schematics and security protocols such as SLA (Service-level agreements)

lDecreased the workload of staff by 50%; cross-trained all incoming staff within the brigade Automations.

lEstablished an 18 member inspections team and delegated operational tasks to three junior managers.

lTrained over 200 people in Network essentials; resulted in 89% qualification throughout 8 small companies

lPlanned, installed, maintained and optimized documentation of Network Components

SOFTWARE:

*CISCO *MS *Word *Power Point *Excel *Outlook *WIN 7, 10, WIN SRV 2008

Server 2008 R/T, *ADOBE *BROCADE *Solarwinds *VMware / vSphere 6.5

*SNMPc (Simple Network Management Protocol) *HARRIS Radios

*CUCM (CICSCO Unified Communications Manager) * EUC (End-user computing)

Allen Javier Betancourt 210-***-****

CERTIFIATIONS:

Security+ ce:

COMP001000174092

Certification date: August 22, 2014

Expiration date: August 22, 2020

Code: 1TFZVZBD8C4E2J17

Verify at: http://verify.comptia.org

Certified Fiber Optics Installer:

FOI153857

Certification Date: May 02,2014

Expiration Date: May 20, 2018

EDUCATION:

Continuing Education Coursework at Purdue University Global, Davenport, IA

Network Administrator Certificate, Kaplan University, San Antonio, TX

EMPLOYMENT HISTORY:

8/2016 to Present Transmissions Systems Chief / SATCOM Operations Manager

40 hours/week Honolulu, Hawaii

l Maximized training calendar and work schedules for the section consisting of 13 Supervisors and 30 personnel; teams provided classified and unclassified LAN/WAN communications.

lMaximized technical assistance to users on computer hardware and software; including printing, installation, word processing, electronic mail, and operating systems through EUC and EMM (Enterprise Mobility Management).

lProvided subordinates across the Pacific ocean technical assistance in resolving connectivity problems, and complex maintenance faults during contingency situations, over phone, remote, and in-person.

lApplied Information Technology methods and procedures for documenting problem resolution, troubleshooting and data analysis techniques as well as coordinating customer support activities sufficient to receive, responding to, and ensuring complete resolution of complex issues.

lIncreased productivity 30% through the installation of win 10, win server 2016 operating systems, network systems, applications, protocols, and equipment.

lEnhanced standard operating procedures (SOP) pertaining to multi-echelon operations while developing training programs for subordinate personnel to ensure technical competency.

lPerformed management and administrative duties related to personnel, logistics, systems and network operations. Maintained 100% accountability of over $5,000,000.00 worth of equipment with zero losses.

lMaintained 100% accountability of over $5,000,000.00 worth of equipment with zero losses.

lProvided technical assistance to users on computer hardware and software; including printing,installation, word processing, electronic mail, and operating systems through EUC and EMM.

Allen Javier Betancourt 210-***-****

12/2013 to 08/2016 IT Security Administrator / Automations Manager

40 hours/week Fort Hood, Texas / Uijeongbu, South Korea

nPassed the DISA/CCRI; Commended for the best battalion within the Brigade.

nEnsured brigade was up to date in all policies and procedures by training other departments in what to look for according to DISA guidelines.

nEffectively increased the capacity of work-flow 100% by extending knowledge of physical security, tracking system, user accounts, and remedial tickets with ITSM and Active Directory to four battalions. Managed re-imaging and upgrades of over 800 computers from win7 to win10.

nApplied Information Technology methods and procedures for documenting problem resolution,troubleshooting and data analysis techniques as well as coordinating customer support activities sufficient to receive, responding to and ensuring complete resolution of complex issues.

nInstalled operating systems, network systems, applications, protocols, and equipment.

nWrote standing operating procedures (SOP) pertaining to multi-echelon operations. Developed training programs for subordinate personnel to ensure technical competency.

nSupervised and performed management and administrative duties related to personnel, systems a whole to be 20% more effective.

nAwarded Army Accommodation Medal for successful deployment of the automations section,sensitive items,and over 200 computers from Fort Hood to South Korea with 0% loss.

n Contributed knowledge during the end of life (EOL) UPGRADES of the CPN's (Command Post Nodes) involving Cisco routers, Switches, firewalls, wanscalers, and Windows Server 2008.

nExhibited maximum effort to ensure all of the Soldiers were trained and proficient in respective roles: resulted in two Subordinates becoming Security Plus certified

nCross-trained on the Harris 150 radios during the End of Life upgrades.

06/2010 to 12/2013 Automations / Tactical Operation Manager

40 hours/week Camp Humphreys, South Korea

Commended a Letter of Commendation on behalf of the Republic of South Korea During War Path III by: MG Song, Yoo Jin Commanding General 17th Infantry Division for outstanding leadership abilities while conducting numerous communications missions in support of the brigade and ROK-US combined operations.

Spent countless hours cross-training and mentoring new communications personnel on new equipment and operations procedures; led to the best team in the peninsula.

Setup, managed, and monitored LAN/WAN thru data management with VMware / Vsphere 6.5 on different satellite footprints;recognized as the best team within the peninsula.

Managed user end accounts via active directory on both secure and non-secure networks in a tactical environment.

Resolved issues remotely on 3 STTs, 9 CPNs and 6 HCLOS teams providing PTP and PMP transmissions worth over $5,000,000.00 with a 0% loss over a three year period.

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