SIERRA COLEMAN

ac68zo@r.postjobfree.com

Summary

Highly enthusiastic customer service professional with 2 years client interface experience.

Reliable Customer Service Representative with extensive track record in demanding sales and account

management environments.

Skills

Strong organizational skills Telephone inquiries specialist

Active listening skills Telecommunication skills

Seasoned in conflict resolution Energetic work attitude

Experience

Fleet Admin. Assistant 01/2018 to Current

Provide A Ride Cleveland, Ohio

Processing and data entry up to 30 mechanical work orders daily

Typing, preparing and collating reports.

Receive and process deliveries of car parts

Maintain and catalog stock inventory

Live Chat Agent 11/2016 to 01/2018

Bare Necessities Work from Home

Process up to 20 sales a work period

Answered customers questions on featured and popular items in stock

Helped customer with ordering right size products for there body type

Customer Service Specialist 02/2014 to 12/2015

Amazon Work from Home

Handled all customer service relations issues in a gracious manner and in accordance with company policies.

Work with customer service partner to keep long lines of customer moving along efficiently.

Collect customer feedback and made process changes to exceed customer satisfaction goals.

Lead Sales Associate 05/2017 to 10/2017

Walgreens Maple Heights, OH

Answered customers' questions and addressed problems and complaints in person and via phone.

Processed an average of 30 transactions each day in a timely manner.

Helped customers select products that best fit their personal needs.

Maintained visually appealing and effective displays for the entire store.

Office Assistant 09/2013 to 01/2014

Case Western Reserve University Cleveland, OH

Planned travel arrangements for 20 executives and staff.

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team

conferences.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for

information.

Designed electronic file systems and maintained electronic and paper files.

Tutor 09/2010 to 10/2012

Sylvan Learning of Mentor Lydhurst, OH

Conducted one-on-one tutoring for new users in Math, Writing and Reading

Conducted small group and individual activities based on differentiated learning needs.

Evaluated training materials prepared by instructors.

Student Office Assistant 09/2006 to 06/2009

Cleveland School of the Arts Cleveland, OH

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for

information.

Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Managed daily office operations and maintenance of equipment.

Languages Spoken:

English, Portuguese and Spanish

Education and Training

Bachelor of Arts: Art History, English, Psychology 2014

Case Western Reserve University Cleveland, OH, United States

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