Machine Operator Customer Service

RICKY A. DUPREE

********@*****.*** 704-***-****

**** ****** ****, *********, ** 28208

TARGET: IT POSITION / TEAM LEAD

SPECIALIZING IN COMPUTER PROGRAMMING / TECHNICAL SUPPORT / TELECOMMUNICATIONS EXECUTIVE SUMMARY

Dynamic individual with a degree in Computer Programming backed by 15+ years’ experience managing cutting-edge systems and processes for companies specializing in complex and advanced logistics management. High capacity leader and problem solver seeking to utilize technical expertise and extensive customer service skills for a technology position. Areas of Expertise

Customer Care Quality Assurance Programming Languages

Process Improvement Technical Support Team Leadership & Motivation

Risk Management Strategic Planning Mentoring & Coaching Profile & Key Offerings:

Commended by instructors for programming abilities and a strong grasp of technologies including Java, VB, C, C++, CompTIA Linux+.

Known as a self-starter, team player and ambitious professional continually striving to exceed expectations.

Possesses a foundational understanding of IT concepts and processes, experienced managing technology projects in the US NAVY, background in programming and networking.

Technically proficient individual who is dedicated to providing high-levels of customer satisfaction as displayed by extensive career history.

Adapts rapidly to changing organizational needs and emerging technologies.

Keeps apprised of new software and programming languages. EDUCATION AND PROFESSIONAL DEVELOPMENT

Graduate with a Career Diploma in Computer Programming from Stratford Career Institute – GPA 3.90 Key Courses: T roubleshooting, Operating Systems, Programming Languages, Program Development Robert Half Training – I mportance of balancing strategy and operations, cloud services and enterprise mobility, introducing MS online, C++, C++ templates and containers, C++ SPL algorithms and operations. C++ Sort, I/O operations and functions, Google Apps, Office Team Member – MS Word, Balancing Operations and Financial, Leadership, HR Management, HTML 5, CSS 3, Linux O/S, Mac / MS 13 Advanced Training & Technical Skills:

● Programming Languages: Visual Basic, Java, C/C++ and C#, Object Oriented Programming

● Cisco CAPP 8.0 Configuring Cisco Unity Connection (CUC) v8.0 System and Dial Plan Component

● Advanced MS Word – Structuring, formatting, and organizing documents

● Cisco CaPPS 8.0 integrating Cisco Unity Connection with CUCM

● Microsoft Internet Explorer 9 and Managing Web Pages

● Mobilization of Communication in Six Sigma Teams

● Six Sigma Team Operations / Support Center of Services and Work Environment

● Voice of Effective Leadership, Communications and Strategies

● Cloud Services and Enterprise Mobility.

PROFESSIONAL EXPERIENCE

FIBRIX AUG 2016 – FEB 2018

TEAM LEAD / MACHINE OPERATOR

Serve as a Team Lead, tasked with scheduling, shipping, receiving, supervising staff. Move trailers, inventory of stock.

● Accurately and efficiently loaded trailers.

● Assigned the role of Machine Operator ensuring efficient and proper operation. FEDEX GROUND MAR 2005- PRESENT

FULL-TIME DRIVER

Administer deployment of packages nationwide from coast to coast throughout tenure for this leading company specializing in advanced logistics. Leveraged technical skills during the migration and technical scale up of an in-house proprietary scheduling and navigational system. Coached and mentored staff on the proper utilization of the software.

● Grouped and routed deliveries according to designated areas.

● Inputted key customer information including name, address, type of merchandise, number of pieces, and mailing destination from company records onto delivery sheet.

● Continually updated and maintained current records of undelivered merchandise. UPS

1998-PRESENT

ON-CALL DRIVER (P/T)

Handpicked based on previous driving expertise to initiate timely pickups and deliveries of animal feed to local farmers and businesses.

● Maintains 100% accountability for all deliveries handling up to four local routes daily.

● Supports customers in the loading and unloading of product offerings.

● Cultivates and maintains partnerships with repeat customers.

● Serves as face of brand daily preserving a positive and friendly appearance at all times. CONWAY TRUCKING

MARCH-OCTOBER 2011

FULL-TIME DRIVER

Delivered a diverse set of products to a large-scale nationwide customer base providing high-levels of customer service and quality.

● Maintained a clean vehicle executing maintenance inspections as needed. SWIFT TRANSPORTATION

2010-2011

FULL-TIME DRIVER

Performed deliveries to businesses and residencies guaranteeing compliance with company rules and regulations.

● Thrived within this fast-paced and deadline-driven environment carrying out all procedures from pre-delivery to post-delivery.

● Built a positive and strong rapport with regular customers. SOUTHERN CONCRETE

2006-2010

MATERIALS DRIVER/ASSEMBLY LINE WORKMAN

Formed concrete blocks and inspected all materials for damage.

● Cleaned and maintained the assembly line according to company regulations.

● Fabricated parts utilizing hand tools as needed. Additional Experience

Sales Rep, Excel (Now Horsehead) Telecommunications, 2001-2002

Contact this candidate