Customer Service Manager

PROFESSIONAL EXPERIENCE

I have extensive experience in business finance, applying organizational skills and managerial expertise for the customer service industry. These responsibilities have sharpened my abilities to effectively communicate, address and administer to daily duties. Ensured adherence to work schedules and process efficiently in support of product quality control and customer satisfaction. Instrumental in maintaining accurate information, providing performance analysis, cost control and realistic projections. Developed and applied group leadership fundamentals to improve organizations reliability and reputation.

OBJECTIVES

A finance / business management position involving accounting duties with staff supervision, Facility operations of material control, work flow planning and supervision

COMPUTER PROFICIENCY

Windows, Excel, Quick Books 2017 Desk Top Version

WORK EXPERIENCE

Sands Point Auto Body, Inc Port Washington, NY March 2011 – Present

Director of Finance / Administration

Enter and balance accounts receivable and payable on a daily basis, track deposits made to bank and handle deposit transfers, Monitor credit card charges, payment discrepancies, refunds, returns and miscellaneous charges, reconcile department accounts monthly and prepare reports to present to management and Accounting.

Procured loans / line of credit, all financing for Capital improvements, New equipment and all financial needs of the company.

Was responsible for all financial aspects of the company including Payroll, Human Resources, Health Care administration, Maintaining Quick Books 2017 Desktop version to show a true financial health of the company.

Romano Drive In- Cleaners Bayside, NY June 2003 – March 2011

Manager / Operator

Oversaw daily operations of a 4,000sq ft. full service dry cleaning establishment. Supervise, hire, train and provide decision support for approximately 20 employees.

Handle all bookkeeping, accounts payable/receivable, EOM / EOY, all banking

Implemented and maintained quality control program for an environmentally safe work place. Currently holding certificate from New York State DEC as an approved Operator/ Manager of Dry Cleaning equipment and Safety Regulator.

Established strong customer relationships. Advise and assist patrons to guarantee customer satisfaction.

Castle Astoria Terminals, Inc Astoria, NY March 1998 – June 2003

Executive Terminal Administrator

Provided support for Sr. Vice President in fulfilling of the administrative work within the terminal management function of Castle Oil Corporation.

Supervised and maintained perpetual inventory of approximately two million barrels of oil. Prepared daily inventory reports, end of month/ year processing.

Recorded costs and maintained vendor files for Capital Improvement projects, accounts payables, office inventories, vessels receipt/loads, truck receipts and pipeline movements.

Managed a large volume of data to recognize and correct inventory discrepancies prior to the release of movements to outside inspectors.

EDUCATION

Dates of Attendance : 1995 To 1997

Suffolk County Community Collage

Selden, NY

A.A.S Degree in Business Administration and Finance

Accounting Minor

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