Phone: 518-***-**** email@example.com
Objective: To secure a position in the organization that offers opportunity for career development and at the same time serve the organization to the best of my capabilities.
Ellis Medicine 2017 - Present
Service Desk Technician I
oDeliver basic Help Desk service by providing users with a single point of contact to report Incidents or direct inquiries.
oPerform tasks that present low risk to the environment and will analyze and resolve basic problems relating to desktop applications, network connectivity, printers for peripheral connectivity issues, and mobile devices.
oEvaluates and/or escalates calls for urgency, complexity, and organizational impact when first level technical support and resolution fails.
St Peters Hospital 2012-2017
oProvides safe, timely, courteous and professional transport of patients, patient related products, equipment and services at St Peters Hospital.
oMaintain a friendly relationship with other staff in the facility.
Analyze processes and problems to develop information system based solutions.
Advanced understanding of Microsoft Office Suite applications of different versions.
Ability adapt to new processes as they are implemented or needed in the field.
Strong troubleshooting skills in regards to IT hardware, software and networking.
SQL, Java, CSS, PHP, HTML programming basics.
Fundamentals of Voice and Data cabling
Operating Systems, proficiency in navigating and managing different systems.
Desktop software/hardware understanding and support.
Hudson Valley Community College 2014-2016
Graduated: Associates in Computers Information Systems
The College of St Rose 2016 - Present
Currently Enrolled: Bachelors in Information Technology
Anticipated Graduation: Fall 2018