Kellie C. Simpson

PO Box ***

Lawrenceville, GA *0046

470-***-**** (Mobile)

ac68we@r.postjobfree.com

PROFESSIONAL SUMMARY

A professional who is seeking a successful long term career with a reputable company. Committed team player progressing strong communication, leadership, customer focused, and customer driven service skills. Dedicated to significantly contributing to the company’s direct mission and vision. Driven enthusiastic individual with strong work ethics. PROFESSIONAL EXPERIENCE

Comcast, Alpharetta/Chamblee, GA 2/2016-6/26/2018

Rep II-Telesales/Customer Service Representative

● Processed and executed correspondences to fulfill customer needs to ensure customer satisfaction.

● Implemented new and ongoing customer accounts for servicing.

● Audited calls for level of quality assurance.

● Resolved product and service calls by adjudicating customers complaints and expediting corrections and adjustments.

● Presented and sold new products to customers to generate company revenue.

● Communicated full product knowledge and software configuration to all levels of customers.

● Executed outbound calls on new leads in proposing sales for new product. Nexxlinx, Duluth, GA 10/2015-2/2016

Rep II-Marketing Agency/Retention/Customer Service Specialist

● Processed incoming calls from customers.

● Implemented solutions on all product malfunctions.

● Generated reports on overall levels of customer satisfaction.

● Problem solved all open call records.

Asurion, GA

Work from Home Tech Support Representative

● Maintain exceptional customer service while providing customers with proper solutions for customers with software, hardware, OS, and app issues.

● Provide tech support for the following technology IOS, Apple, Windows, and Androids. Concentrix- Apple, Norcross, GA 2/2015-10/2015

Tier II- Customer Representative

● Accurately logged all interactions into the computer system.

● Effectively managed length of calls and handle time.

● Provided billing and refunding for iTunes.

● Demonstrated the ability to identify solutions based on procedures.

● Provided prompt, reliable, and accurate information to customers while adjusting to their pace.

● Promoted teamwork and company world-wide success. Atlanta Bread Company, Snellville, GA 2013- 2015

Cafe Associate/Assistant Manager

● Food Service worker that served and prepared food for customers.

● Assistant managed the café associates to produce revenue for the company.

● Assisted in the supervision and activities of associates in the Bakery Department.

● Observed company guidelines on merchandise presentation-sanitation.

● Totaled customer’s bills with necessary revisions as needed. American Deli, Loganville, GA 2013-2014

Team Member

● Frontend cashier, intake customer orders and cashing out food orders.

● Initiated opening of store for business.

● Prepped food for customers and worked food grill.

● Greeted incoming and outbound customer.

EDUCATION

Phoenix High School 2012

Georgia Gwinnett University /Georgia Perimeter College 2012-degree expected References Upon Request

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