Software Quality

SIMONA J. JACKSON

Cell: 215-***-****

Rex, GA *0273

E-mail: *********@*****.***

Skype ID: live:simonaj31

Security Clearance: HSPD -12, PT, MBI (Active)

OBJECTIVE: Seeking a Quality Assurance Test Lead or Senior Quality Assurance tester position. Manual/Automated Test Systems Quality Methodologies QA Team Leadership

Senior software QA tester with full system development lifecycle experience, including designing, developing, and implementing test plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault-free audits.

Hands-on technology professional accustomed to working in complex, project-based environments. Multifaceted experience in QA software testing, requirement analysis and user-acceptance testing. TECHNICAL SKILLS:

Databases: MS SQL, DB2, Salesforce CRM, ISO, Bill Pay

Testing Tools: HP Quality Center, Test Manager, JIRA

Quality Methods: Agile, Automation, UAT, Integration, Enhancement, Regression, Functional, Black Box

Automation Tools: Cucumber, Ruby, Selenium, GitHub

Applications/Software: Appian, Aprimo, Confluence, ServiceNow, Banking/Financial Systems, and COTS

Mobile applications: Blackberry, Android, and iPhone

Reporting Tools: Tealeaf, JIRA, Micro strategy, ServiceNow RELEVANT EXPERIENCE:

Incentive Technology Group, Arlington, VA

Quality Assurance Test Lead, (Sept 2014 – Present) Senior Quality Assurance Tester, (Nov 2013 – Sept 2014) Serve as a key member of software development team as the lead QA tester on development projects for a government agency. Supervise a eleven-member software QA testing team in developing and implementing quality-assurance and quality-control methodologies to ensure compliance with QA standards, federal regulations, and customer specifications. EASi – Electronic Acquisition Service Integrated (GSA)

Promoted to serve as Lead QA Analyst, overseeing quality-assurance testing and teams for client software and systems development projects. Performed system, unit, performance, load, regression, stress, and data interface testing.

Create SQA test plan for each release as well overall project SQA Test Plan that was approved by client during proposal phase of project.

Triage, and research root cause analysis of defects and report defects involving program functionality, output, UI, and content to software developers in defect tracking system.

Delivered thorough QA testing reports that determined product quality and release readiness.

Manage major new development releases, minor releases, and maintenance/efixes concurrently.

Lead QA team in maintaining software for government by providing Tier 2 and Tier 3 help desk support through ServiceNow product.

Conducted formal and informal product design reviews throughout the software development lifecycle to provide input on functional requirements, product designs, schedules, and potential issues. Leveraged functional tester background to communicate effectively with software design team, quickly gaining their respect and becoming a valued, “go-to” team member on challenging test cases.

Assisted with the transitioning of software development efforts to a test-driven development (TDD) process, which brought QA testing in on the front-end of the development cycle for gains in code quality, software functionality and development productivity.

Implement Agile Automation process for Manual test team to include Feature file creation using Cucumber and Ruby coding.

Involved in client facing meetings during Release planning and Acceptance Criteria gathering.

Responsible for QA reporting metrics, capturing data as it relates to defects found before and post production, tester productivity, and story estimations vs accurate. Provide reports on monthly basis to Senior Management.

Software: Appian BPM, Pegasys, Java, Oracle, ServiceNow, Confluence

Testing tools: Jira

Automation Tools: Ruby, Selenium, Cucumber

Making Home Affordable-Compliance, Mclean, VA

Project Analyst II,(Aug 2012- Nov 2013)

Conducted research, scheduled, and planned activities to meet project requirements and goals.

Subject Matter Expert for compliance review of Non- Performing Second Look Loans as determined by US Department of Treasury under the Home Affordable Modification Program.

Communicated with clients, serviced providers, and corporate administrative units in coordinating services, deliverables, or meetings.

Quantified production or other statistical data to prepare monthly and quarterly analyses, reports, and schedules for use by the project team and for communicating to management, Servicers, or support offices.

Assisted with testing and implementation of Borrower Eligibility and Compliance Portal as determined by Department of Treasury Supplemental Directive related to the Dodd-Frank Act.

Acted as Business Lead for Loan File Logistics during implementation of LFSE 6.0 and 6.1 enhancement deployments.

Created ADHOC Excel Reports, Dashboards, and PowerPoint presentations for senior management within MHA-C.

Logged defects in Rationale tracking system.

Aprimo/Teradata, Raleigh, NC

Quality Assurance Engineer/Tester, (March 2012-Aug 2012)

Participated in initial consultation with internal or external client for the sole purpose of understanding the scope of a project.

Tested COTS and customized software based on client specifications.

Assembled customized Test Cases that verify functionality defined in Specification documents

Maintained Test Case documents in SharePoint

Adhered to and enforce the Waterfall process

Recorded clear, detailed defect information in the defect tracking system

Actively used software being tested, using every function and tool, searching for results regarding performance, reliability, defects, and any other failures

Developed relationships with Developers to resolve issues in a timely manner to meet aggressive scheduled deadlines

Created Test Plans using Requirement Traceability Matrix.

Performed metrics analysis and reliability analysis effectively. Ally Bank, Ft. Washington, PA

Quality Assurance Analyst-Tester, (Nov. 2010 – March 2012) Bank Operations Specialist III, (Dec. 2008 – Nov. 2010)

Accepted SME role in QA department for rebrand of organization.

Provided daily and ongoing support to new and existing products and service requests.

Constructed Business Requirement Documents.

Developed, updated, and executed UAT test scripts.

Tested financial business software (SalesForce) applications using manual and automates resources.

Examined requirement documents to determine testing and test writing scenarios.

Performed regression, enhancement, integration, and performance testing bank’s core operating system, website, back end user interfaces, and databases.

Logged, reviewed, and updated defects in HP Quality Center

Debugged and resolved

Tested SalesForce ticket generation software for Help Desk use. EDUCATION:

University of the District of Columbia, Washington, DC A.S., in Business Information Systems, May 2019

Project Management Academy, Washington, DC

35 PMP PDU’s to take CAPM exam October 2018

Contact this candidate