Customer Service Office Assistant
Resume:
Ryan D. Sullivan
********@*****.***
*** ****** ** *** * San Jose, 95125
Objective
Seeking a position where I can maximize my customer service, quality assurance, program development, and training experience.
Summary
Highly motivated employee with the ability to adapt to new surroundings. Skilled in customer service, new technologies, and sales. Also skilled in all modern versions of the Apple Final Cut Pro Adobe Creative Cloud, Microsoft Office, and G Suite. I am extremely friendly, and genuinely care about the service customers get. I have very flexible hours and an open schedule.
Experience
APPLE ONE AT CITY OF SUNNYVALE, Sunnyvale, California, July 2018- Current Senior Office Assistant
Ensures room reservations and event requests are handled in a timely manner and that reservations adhere to the Corporate Conference Center's policies.
Addresses incoming emails, phone calls and texts in a timely, efficient manner. Ensures team members are doing the same.
Partners with team members, internal customers and cross-functional partners to understand and define the needs of meetings and events. Provides high-touch customer service and manages all the details to execute flawless meetings and events.
When needed, attends event setups to ensure that space is set properly and is ready on-time.
Weekly facility checks and bi-weekly storage walkthroughs.
Maintains a helpful, supportive demeanour and develops good relationships.
Works well under pressure and maintains self-composure and integrity. Exercises good judgment.
Flexible and prepared for changes to the schedule, including working early mornings, evenings or weekends. MANPOWER AT GOOGLE, Mountain View, California, September 2017 – May 2018 Reception Lead
Promotion to new Reception Lead position
Responsible for supervising 9-12 Call Center Receptionists
Onboarding new employees and setting up their Google accounts
Looking over logs to ensure that employees did not make mistakes
Weekly meetings with management to pitch ideas to improve the job
Interview possible candidates to hire
Issue verbal warnings to employees that are underperforming, and find ways to help them achieve a better work performance
Make action plans to help employees that are struggling with a subject to help them improve
Give employees “Kudos” for good work
Created a Google Sheet to automatically log all incoming faxes and give statistics to Google
Helped improve Bulk Badging Team to assist Google employees with print multiple badges for their guests
Randomly check in on all receptionists twice monthly to ensure good job performance MANPOWER AT GOOGLE, Mountain View, California, November 2015 – September 2017 Call Center Receptionist
Receptionist for manpower in one of Google's newest buildings.
Learned to multitask many jobs at once.
Answer phone calls to guide callers to their proper resources.
Handle many tasks to keep the lobby running smooth and Google employees happy.
Make valuable connections and build rapport with the employees that work in building.
Joined two extra teams to further my skills and increase my knowledge.
As part of the Rest Audits Team, I am responsible for auditing the large conference rooms and ensuring they are clean and stocked for the next event.
Also joined the Reception Fax Team, where I monitor the incoming faxes and forward each individual fax to the correct person and or team.
Check in Google candidates and notify their interview host
Log all lost and found items to log and keep for security to pick up
Take deliveries for Google employees and notify them that items are ready for pickup
Manage and prioritize several tasks for Google employees, administrators, and the Manpower team. ORCHARD SUPPLY HARDWARE, San Jose, California, May 2015 – November 2015 Sales Associate
Cash out customers in a friendly and courteous manner
Handle money and insure the registers have enough change for the day
Match the customer to the department best suited for their need
Track item discounts and price variants
Adhere to the recycling program standards and safely dispose of hazardous items OFFICE MAX, San Jose, California, September 2014 – May 2015 Sales Associate
Resolve conflicts at the customer service center
Help customers with returns and damaged items
Keep expensive items in proper security containers
Organize and face product on shelves at the end of the day
Work sales on the store’s main floor
Share knowledge about printers, computers, chairs, paper, and basic office supplies
Upsold protection plans onto eligible items
Ran virus scanning software in the computer service center
Helped train new employees on the new registers and other associate duties DE MARTINI ORCHARD, Los Altos, California, October 2013 – April 2014 Cashier
Memorize and use of over 200 produce codes for specific fruits and vegetables
Organize and maintain healthy upkeep of the produce
Cach out customers as quickly and friendly as possible
Count out cash drawer at the end of the day
Clean entire store at the beginning and end of day
Built strong relationships with customers
Research and learn about the varieties of vegetables and fruits Education
FOOTHILL COLLEGE, Los Altos, California
General Education working towards hospitality degree SAN JOSE STATE UNIVERSITY, San Jose, California
Film and Media Arts courses
VALLEY CHRISTIAN HIGH SCHOOL, San Jose, California H.S. Diploma
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