Bachelor of Technology in Computer Science & Information Technology

JNT University, Hyderabad, INDIA.

Masters in Software Engineering

Stratford University, VA, United States

CERTIFICATION

MCTS: Microsoft Office SharePoint Server 2007 – Application Development.

Able to identify cost-effective technical solutions that meet business needs.

Excellent analytical, data manipulation and interrogation skills.

Ability to ensure that all IT changes are managed so that they minimize downtime and risk of any inconvenience.

Developing and maintaining the infrastructure and IT systems.

Negotiating IT service contracts with partners and suppliers.

Experience of software release, documentation and end-user support.

Competent in debugging code at a hardware level.

Experience of the full development lifecycle.

Good understanding of object oriented programming.

Understanding of machine-to-machine communications.

Manage technical process and resolve technical issues.

Development of web based applications, including cross browser testing and accessibility.

Experienced in testing software in controlled, real situations before it goes live.

A good communicator who is able to explain complex technical concepts, both verbally and in writing, to technical and non-technical audiences.

Having a proven ability to plan, organize and control activities & staff.

Disciplined approach & strong/effective communicator at all levels.

Able to manage available resource to maximize productivity and efficiency.

Experience of performance measurement, capacity and tuning issues.

Proficiency in the troubleshooting and resolution of all client queries.

Participated and contributed equally while working in a group for projects at work.

Ability to get on with all levels of people and possess strong relationship building skills.

Built effective personal relationships and networks within the team, which contributed towards achieving organizational and team successes.

Strong organizational, administrative and analytical skills.

Ensuring all IT systems, infrastructures, server, networks and securities are running to an efficient level.

Recommending and implementing technological improvements and efficiencies.

Improving margins and maintaining a high quality service to clients.

Able to develop, coordinate, delegate and plan work activities.

Quick learner, possess a broad range of experience, highly motivated, and have the ability to work in structured and unstructured environments and initiating career awareness and self-monitoring on my overall progress.

The above details are true and accurate to the best of my knowledge. Given the opportunity, I will discharge my services to the best of your satisfaction.

Client: Barclays, DE April 2018 – Current

Role: Senior Application Support Engineer

Supported Manual and Automation deployment for all the components.

Coordinated with UNIX SA team to add additional space to accommodate changes in non-prod and production environments.

Updated the monitoring and deployment scripts when migrated the Websphere from WAS 7.0 to 8.5

Implemented log rotation, certificates replacement and Nolio agent Installation.

Supported application or infrastructure releases across Barclays.net testing and Production environments.

Implemented Oracle and SQL deployment automation through Jenkins/Nolio

Updated the legacy scripts to support as per the current requirements.

Work closely with software developers and QA Engineers for the defects and releases.

Client: Citigroup, DE Sep 2009 – March 2018

Role: Senior Application Support Engineer

Responsible for the lifecycle of the infrastructure component including engineering, installation, configuration, upgrade, maintenance, operations, decommissioning, change, incident, and problem management.

Provide 24x7 Support for Citi’s mission-critical applications. Managing and supporting complex single sign on applications using SharePoint, Entitlement servers, Provisioning, LDAP and Oracle/SQL databases.

Migrated code from SharePoint base platform to IIS. We establish new deployment process and scripts to support IIS deployments.

Build new Development, QC and Production environments running on Windows, Linux and OpenVMS platforms.

Monitoring the server health and performance with performance monitor, SCOM, Kibana, ITRS Geneos, Wily and Site scope.

Deploy application software and configurations across all Test, PTE and Production trading environments.

Proficient in troubleshooting application software level and system software level issues in Wintel and LINUX environments.

Troubleshoot the application issues by working with customers, vendors, and QC and development teams.

Assist in performing root cause analysis of production problems and develop methods for improvement.

Moved the application from SharePoint 2007 to Windows Server 2003/IIs 6.0 involving migration of scheduled tasks, security settings, setting up user accounts and certificates.

Install, and support multiple web components - IIS, SharePoint, Application Pool, GAC –DLL controls, ISAPI Filter, and WebSphere Plug-in, nCache, SiteMinder, .Net, XML, Active pdf and WebSphere for java (war) applications.

Migrated the Portal and partner applications from Windows 2003 to 2008 and 2012 servers.

Migrated the websites and apppools from IIS 6.0 to 7.5 and 8.0 using web deploy.

Using Chef configured the environment and deployed the application code in windows server 2012.

Configured the build forge and uDeploy for application code deployments.

Created powershell scripts to automate the server build process, and code deployment

Experience with Devops for end to end automation across all the environments

Working with change management team on scheduling various releases.

Created a Deployment document guide to help the software release management team to deploy and builds on different environments.

Created Autosys jobs script for restarting the services on AIX Servers.

Client: IT Workforce Solutions May 2008 - Aug 2009

Role: SharePoint Administrator

CAREER SPECIFICS

An energetic, motivated and highly dynamic person with strong working skills and a broad range of hands-on and theoretical experience ranging in software engineering. Adept at providing technical support and developing new processes through ongoing work, defect resolution and enhancement solutions. Expert in completing demanding assignments within crucial timelines. Highly articulate, demonstrating excellent interpersonal skills. Strong management skills and methodical aptitude with an innate ability in decision-making, coordinating and synthesizing data.

PROFILE

SUDHEER MUSKU

EDUCATION

LEADERSHIP, PROBLEM SOLVING & RESPONSIBILITY

TEAM-WORK

ORGANIZING, PLANNING & MANAGEMENT

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