Harry Mueller

**** ****** ****

St. Louis, Missouri 63114

314-***-****

PROFESSIONAL SUMMARY

My name is Harry and I am a local Network+ Certified Desktop Support professional with over 15 years of IT Support experience. I have an extensive background supporting Microsoft operating systems including Windows XP/Vista/8/10 with good server knowledge. Also, I have strong Network, Internet and LAN/WAN/WAP support experience as well as day to day desktop support, intranet and internet support. My experience supporting and troubleshooting SharePoint was done at SKC. My background includes supporting Cisco connections and VOIP, and I have experience with VMware, VSphere, VCenter, creating and maintaining Virtual Servers and Desktops. I have very good communication skills and enjoy supporting both technical and non-technical employees and clients. I am available to start a new position immediately. Well versed with incident management and change management.

TECHNICAL SUMMARY

Operating Systems:

Windows NT/XP/Vista/8/10, Windows NT/2000/2003/2008 r2/2012 r2 Server, Mac, Linux, UNIX, Sharepoint, AS400

Networking:

WAN/LAN/SAN/NAS/HAN/VLAN, ICMP, UDP, TCP/IP, Firewalls, Security, VPN, WAP, ISO, ANSI, PCI

Software:

SQL Server 2000, Microsoft Office Suite 2000/2003/2007, Security Tools Nessus, WireShark, Snort, Digital Certificates, SSL, IPSec, VSClient, VMware, vSphere Client.

Hardware:

Dell, Cisco, HP, MAC, Compaq, Apple, FireBox, HP, Asus Wi-Fi Routers

Remote Access:

IPSec, VSClient, Dameware, WebEx, Netmeeting, Wireless configuration Utility, VPN, IPass, Remote Access Management

WORK HISTORY

Community Colleges June 2018 July 2018

SyllogisTeks contractor

Developing utilities and processes to optimize images and installation

Migration project migrating win 7 to win 10 on all laptop/desktop machines

Working with clients to make sure everything Migrated over.

Answering questions about the new OS with clients.

Mercy Hospitals April 2018 - May 2018

Peak Systems

Desk side support

Project management over 8 desktop technicians

Overseeing and setting up installation of new desktops.

Developing utilities and processes to optimize images and installation

Migration Project from Windows 8 to windows 10

Provided onsite support to the users.

Installation Project with new machines

Moving old computer data to new machines.

Enterprise Rental March 2018 - April 2018

Lead Tech

Project management and lead tech over 16 technicians.

Overseeing project development and due process

Migration Project from windows 8 to Windows 10

Making sure all data was migrated successfully

Pfizer Pharmaceutical Company April 2015 – October 2017

Manager/IT Desk side Hands and Feet Support (Consultant)

Management over 9 technicians.

Overseeing projects of new and migrations from Windows 8 to Windows 10

Supported over 250 end users software, hardware including Windows 8/10 Operating Systems, MS Office 2010/2016, Applications, Java Support, and Active Directory.

Supported all Server issues within the properties.

Developing utilities and processes to optimize images and installation

Provided field service support to the end users.

Supported all network printer issues, network cables and handled issues with in the server rooms.

Supported all video conferences

Responsible for raining the incident and making sure that ticket are being resolved within the SLA.

Did imaging of computers using Ghost.

Supported all network issues including Cisco switches and routers throughout.

Created network drops and repaired network drops though out.

Used SCCM for imaging and for patching.

Supported all IP Cisco phone/VOIP issues.

SKC Enterprise March 2012 – December 2014

Desk side hands and Feet /IT Support (Employee)/MAC Support

Supported computers, Thin Clients, Printers, phone system, security alarms, all networks and network devices including Windows OS, Active Directory, Exchange and Sharepoint.

Supported Macintosh 10.5.x and 10.7.x

Created and supported Virtual clients using VMware

Created and supported NSX servers.

Supported Active Director and Exchange.

Created, supported the virtual PDC using VMware.

Completing Weekly/Monthly projects.

Provided field service support to the clients.

Did imaging of computers using Ghost.

Used SCCM for imaging and for patch updates.

Supported network cables and handled issues with in the server rooms.

Did incident management and ticketing resolution using service now.

Created and supported VM’s for all the home office and users. Created and support all Virtual Servers.

Supported Security camera for all stores. Support for all desktop software via remote access using VNC remote desktop program. OS includes XP, 7, 8.1

Created and configured all end users mail boxes on the exchange server.

Configured cisco all Wi-Fi Routers with upgrade Flash software.

Boeing Co. November 2006 – June 2010

Universal Computer Analyst (consultant)

Provided technical phone support for PC hardware, software, and networking issues including Windows OS support, Unix, mainframe, Microsoft Office 203, application support, systems access, databases, and VPN access

Supported Boeing business, organizational and technical process and initiatives while assisting users with developmental changes across the network

Routed trouble tickets accordingly to appropriate support groups for the hundreds of applications, hardware equipment, and process procedures through BARS Remedy

EDUCATION/CERTIFICATIONS

ITT Technical Institute

Earth City, MO

06/03/2001 – 06/08/2005

Bachelor of Science Degree in Information Systems Security

Security Certification Certificate

Network+ Certification

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