Customer Service Manager

Kenneth Matthys

*** *********** ***** ************, ** 32903

Phone: 321-***-**** E Mail: **********@***.***

1. Objective Pharmacist

Licensed Pharm.D. with over ten years of experience working in fast paced, retail environments. Highly skilled in

prioritizing, verifying, filling, and reviewing prescriptions in a time sensitive manner. Excellent customer service and

counseling skills as well as a long history of building effective rapport with colleagues, customers and healthcare providers

2. Experience

Staff Pharmacist, Suntree Pharmacy 2017 present

Melbourne, FL

Managed production and staff to ensure all procedural and compliance measures were being followed

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correctly

Responsible for inventory management, ordering, and pricing of medications to ensure savings for the

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pharmacy

Compounded prescriptions for patients to receive “individualized” dosing and distribution methods that

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would be most effective for them, specializing in BioIdentical Hormone Replacement Therapy, Veterinary

medication, and Dermatological medications

Counseled all customers on their medications, proper usage, side effects, and other Medication Therapy

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Management

Worked with doctors to come up with proper therapy and dosing for individual patients

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Assistant Pharmacy Manager, Publix Supermarkets 2015 2017

Indian Harbour Beach/Melbourne, FL

Responsible for training, performance evaluations, scheduling, etc, Managed production staff to ensure pharmacy

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operations such as order entry, inventory, security of pharmacy area, and adherence to delivery schedules were met

Managed all aspects of pharmacy operations with a goal of providing the highest quality service and maximizing

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gross profit. Responsibilities included ordering inventory, verifying deliveries against purchase orders and

overseeing quality of product from appropriate suppliers.

Counseled customers regarding medications and always maintained utmost confidentiality. Provided key

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information about drug drug interactions and other Medication Therapy Management services.

Administered immunizations as well as diabetic and cholesterol point of care testing for customers.

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Effectively communicated with physicians, dentists, nurses and other health professionals in order to ensure highest

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level of care for our mutual patients. Proactively contacted health professionals with regard to medication dosage,

drug interactions, medical equipment and potential side effects when necessary.

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Ensured compliance with state and federal laws as well as with company policies.

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Developed an expertise in Medicare, Medicaid and other insurance issues involving billing and regulations

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Stayed abreast of developments in pharmacy industry by continuing education as well as reading industry journals

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Responsible for maintaining financial aspects of the pharmacy, keeping track of weekly sales, profit/loss, stale

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inventory, and expense reports

Staff Pharmacist, CVS Pharmacy 2006 2015

Satellite Beach, FL

Managed staff of 3 in fulfilling more than 300 prescriptions a day

Maintained medication inventory levels and utilized drug usage reports to adjust shelf order bases.

Built strong customer relationships and provided exceptional service. Counseled customers while protecting confidential

health information.

Ensured compliance with all local, state and federal laws as well as company procedures.

Immunized patients and helped lead immunization clinics to reach out to patients in retirement homes who were unable to

come into the stores

Wealth Manager Advisor, Charles Schwaab 1995 2004

Melbourne, FL

Managed advisory service related to estate planning, risk management and wealth management.

Collaborated with clients to assess financial goals and risk tolerances.

Proactively managed client portfolios consisting of stocks, bonds, commodities, futures and real estate.

Designed complex financial and estate planning in excess of $20 million.

3. Education

University of Florida 2009

Doctor of Pharmacy

Rotations in clinical, retail, and consulting pharmacies. Also rotations in cardiac care and Coumadin clinics

University of Texas at Austin 1992

Bachelor of Arts, Economics

4. Skills

MS Office

Familiar with Medicaid/Medicare rules and regulations

Certification in BioIdentical Hormone Replacement Therapy

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Comfortable with the financial aspects of running a pharmacy thanks to my background in economics/finance

Contact this candidate