Customer Service Medical
Resume:
Laylah Wilson
Wilmington, DE 19805
302-***-**** (primary)
****************@*****.***
OBJECTIVE
To obtain employment in the health care industry and to build on healthcare skills I already possess
EXPERIENCE
HIPAA Customer Service Specialist, Record
Reproduction Services
04/2018 - PRESENT
Media, PA
- Sorts, opens, and reviews all requests to ensure HIPAA compliance.
- Processes all patient, third party, and Coordinated Business Office requests for medical record information.
- Logs all request in RRS ROI module to ensure proper tracking and reporting.
- Maintains up to date requestor database with current addresses and contact information.
- Invoices all billable requests in accordance with federal guidelines related to copy fees.
- Answer phone calls and processes requests from different physicians offices.
- Returns non-compliant requests to the requestor with authorization requirements.
- Processes requests for medical record copies for Risk Management, Utilization Management and other departments within the organization.
- Answers phone calls and processes request for physician offices, lawyers offices, disability, and government agencies.
- Assists all walk-in customers in obtaining medical records and completion of the "Authorization to Release Protected Health Information form.
Case Coordinator, EXECUTIVE RECORDS
06/2013 - 08/2017
NEWTOWN SQUARE, PA
- Respond to incoming requests to the EHR Help Desk to ensure courteous, timely, and effective resolution of end user issues.
- Communicate estimated time of completion for questions or issues that remain unresolved.
- Coordinate follow-through as needed to confirm problem resolution or training effectiveness.
- Provide one-to-one support to staff needing assistance with the applications ( e.g. AllScripts).
- Trouble shoot issues in a timely manner, and necessary, place tickets with vendor support and follow through to ensure an appropriate resolution of the problem.
- Maintain a log of issues sent to the EHR Helpdesk, and report trends in user needs and challenges.
- Perform hands-on or remote fixes for problems with EHR/MIS or related software, including installing, troubleshooting and upgrading software or hardware or connections.
- Coordinate with the vendor Helpdesk services, as appropriate. Document and follow protocols for internal resolution, escalations from IT to an outside helpdesk, and when it is appropriate for staff to contact to outside Helpdesk directly (for example: a password reset that needs to be managed by vendor
Lead Teacher, Carol's Care Center
04/2007 - 06/2013
Philadelphia, PA
- Create a developmentally appropriate program for our students.
- Develop weekly lesson plans, activities and class set-ups.
- Assess children's needs and development.
- Work closely with families to encourage mutual cooperation.
- Provide guidance to instructional staff to help resolve issues with students when necessary.
- Ensure the safety of all children in out program.
- Closely follow licensing regulations to child care. Administraative Assistant, Independence Blue
Cross
01/2005 - 04/2007
Philadelphia, PA
- Manage workflow by assigning tasks to other administrative employees daily
- Ensuring that deadlines are met and work is completed correctly.
- Assist in training staff members and new hires.
- Implement and monitor programs as directed by
management, and see the programs through to completion.
- Generate memos, emails, and reports when appropriate.
- Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines.
- Maintain office supplies by checking inventory and order items.
- Respond to questions and requests for information.
- Answering incoming calls and assume other receptionist duties when needed (e.g. Travel arrangements).
File clerk, Independence Blue Cross
06/2002 - 01/2005
Philadelphia, PA
- Check incoming paperwork (correspondence, invoices, etc. ) and make copies before distributing.
- Sort all papers alphabetically and according to content, dates, significance etc.
- Create or update records with new files and information.
- Store all paperwork into an electronic system either by data entry or by using optical scanners.
- Deal with all requests to access files and keep logs of borrowed papers.
- Develop an efficient filing system to make updating and retrieving files easier.
- Follow policies and confidentiality dictations to safeguard data and information.
- Monitor inventory of files, paper clip, etc. and report shortages.
EDUCATION
Community College of Philadelphia
09/2010 - 12/2013
Philadelphia, PA Credits Earned: 58
Post-secondary education, no degree or certificate John W. Hallahan Catholic Girls High School
09/1998 - 06/2002
Philadelphia, PA
High school graduate or equivalency certificate (GED) SKILLS
• Microsoft applications • Type 45 words per minute QUALIFICATIONS AND ACHIEVEMENTS
Medical Coding and Billing Training-
Delaware Technical Community College
09/01/2018
Medical billing and coding procedures
Anatomy and Physiology
ICD10 and CPT procedures
REFERENCES
Name: Cheryl Turner
Reference Type: Professional
Job Title: Computer Analyst
Years Known: 12
Day Phone: 215-***-****
Name: Zakiera L. Millner
Reference Type: Personal
Years Known: 15
Day Phone: 215-***-****
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