Usha G. Parker
San Ramon, CA *****
Ph: 408-***-**** (cell)
Proven leadership ability with over 15 years of experience specializing in Project Management/Business analysis, project development from conceptualization to enterprise implementations. Effective in collaborating with project teams, clients, suppliers, vendors, senior management, and key decision-makers to manage cost-effective processes and procedures and ensure timelines are met and never exceeded. Organized and detail-oriented with proactive and hard-working nature.
AREAS OF EXPERTISE
Client Relation Building
Budget & Cost Controls
Requirements Gathering & Business Analysis
Planning & Scheduling
Change & Risk Management
Software Development Lifecycle
Sales & Marketing
Finance & Investments
MS SQL Server
Nov/2017 to Sep/2018: PM/Business Analyst Consultant
Apple Inc - Sunnyvale, CA
Implemented innovative Interaction Enterprise Semantic layer for customer contact center.
Prepared project timelines & track project status.
Provided Project status to executive management.
Conducted business meetings, provide solutions to business issues.
Quickly addressed any issues that arise during product testing.
Coordinated product launches with Product Marketer to maximize effectiveness.
Gathered business requirements & documentation.
Performed business/data analysis, mappings and research.
Jul/2016 to Nov/2016: PM/Business Analyst Consultant
Autodesk – San Rafael, CA
Plan, design and recommend business processes to improve and support business activities for BI Sales/Marketing teams.
Translated stakeholder requirements into various documentation deliverables such as functional specifications, user stories, use cases, workflow/process diagrams, data flow/data model diagrams.
Analyzed client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
Worked as part of an interdisciplinary team to achieve project milestones
Collaborated with development to plan project sprints.
Worked with engineering teams to design prototypes.
Liaised between business and technical team to ensure a mutual understanding of processes and applications.
Oct/2015 to Feb/2016: PM/Business Analyst Consultant
Genesys – San Francisco, CA
Provided ongoing project coordination and process development support to implementation teams and Project Managers.
Collaborated with client to identify key requirements, define project scope, develop project plan and schedule, provide leadership to internal teams on projects and daily production issues.
Maintained product vision through updates and revisions.
Provided solution architect in reviewing existing data models. Designed and modeled data-warehouse data marts for Sales, Marketing and Finance.
Managed development and delivery of BI tools including coordination of the configuration, enhancements and development of business processes associated with information delivery.
Facilitated workshops with customers to gather, document and prioritize business intelligence requirements.
Developed reports and presentations for in-development products.
Tracked customer feedback on recent product launches.
Assessed the impact of new requirements on an existing suite of complex applications.
Supervised testing efforts for the deployment of Dashboards and KPIs, create business test plan and process and work with sales representatives on implementation issues.
Feb/2015 to Aug/2015: PM/Business Analyst Consultant
Amerit Fleet Solutions – Walnut Creek, CA
Coordinated with customer to gather requirements and manage expectations.
Responsible for working with in-house and external development teams in a fast-moving environment to deliver projects on time and budget.
Managed project dependencies, prepared project briefs, compiled and maintained records.
Optimized areas of growth based on analytical evaluation of business performance and KPI’s.
Develop and maintain effective partnerships with vendors and cross-functional teams to drive business results including Global Sourcing, and functional design.
Provided input into developing and modifying systems to meet client needs and develop business specifications to support modifications.
Facilitated meetings with clients to gather and document requirements and explore potential solutions.
Feb/2012 to Oct/2014: PM/Business Analyst Consultant
Florens Container Services – San Francisco, CA
Managed projects from conception through completion.
Consulted with client to identify key requirements, define project scope, develop project plan and schedule, provide leadership to internal teams on projects and daily production issues. Facilitate issues resolution. Prepare and present timely status reports to client and internal Senior Management.
Provided Business Intelligence solutions for customers in leasing sector. Provide Solution Architecture, Data-marts design, development, and implementation of KPI model, BI business concepting, business analysis, and reports.
Proactively identified and nurture opportunities, ideas and innovations.
Made vital decisions and drive decision-making across projects.
Analyzed and documented client's business requirements, processes and communicate these requirements by constructing conceptual data and process models, including data dictionaries and volume estimates from organization.
Direct strategies for prototyping, research, and development of BI Dashboards and Reports.
Support development and software quality assurance to ensure optimal progress and product stability for end users.
Analyzed and provided recommendations for business processes and business goals.
Feb/2008 to Dec/2011: PM/Business Analyst Consultant
Kaiser Permanente – Pleasanton, CA
Performed project management tasks, including creating schedules, managing resources, and creating deliverable template.
Performed analysis, design, and implementation of major financial business reporting functions across People Soft Finance and Supply Chain.
Involved in all phases of the data warehouse project life cycle, which includes assessment, business requirements gathering, data modeling and database design, reporting model and Development, performance tuning, and data delivery mechanisms.
Involved in the design and implementation of the balanced scorecard and online analytical processing solutions.
Coordinated with customer to gather requirements and manage expectations.
Collaborated with business to develop high-level designs including logical models and functional specification documents.
Prepared training materials, developed business models and trained users in Query Studio according to their specific needs and requirements.
Wrote SQL scripts for analysis/validations.
Assist in coordinating business analyst tasks on information technology projects and provided support to other team members.
Actively worked with the BI team and business to transition the application into Production Environment by providing support and training through the release cycle.
Jul/2003 to Jan/2008: PM/Business Analyst
Ross Stores Inc – Pleasanton, CA
Managed resource and capacity planning for projects.
Developed status reports, cost estimates, and resource plans.
Drafted and maintained business requirements and align them with functional and technical requirements.
Plan and execute research and development on People Soft Finance and HCM projects.
Set and adjusted project milestones requirements.
Provided input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
Produced and delivered project documentation, e.g. user manuals and support.
Managed and supported testing and implementation of business initiatives.
Facilitated weekly/monthly meetings with clients to document requirements and explore potential solutions.
Support various existing applications in production environment.
Engineering Degree in Computer Science, India.
Visa Status: US Citizen