IT Support Technician
San Antonio, TX 78217
• Dedicated IT specialist with an emphasis in user support looking for long term employment to help enhance and focus my Cyber Security / IT knowledge. Authorized to work in the US for any employer
May 2017 to Present
• Maintain website and customer relations.
• Complete orders in a prompt and timely manner.
• Manage small team of third-party employees.
• Utilize social media and Google Advertising to maintain constant workflow. IT Support Technician
4M HR Logistics - San Antonio, TX
June 2013 to May 2017
• Provided prompt, on-site and over the phone support.
• Diagnosed and troubleshoot a range of software, hardware, and connectivity issues.
• Managed company website / employee portal / Sharepoint.
• Created forms, brochures, and graphics for government proposals.
• Managed company server, Office 365 licenses and user accounts. IT Support Technician
M7 AEROSPACE - San Antonio, TX
November 2012 to June 2013
• Managed on-site IT for a company with 300+ employees together with a small IT team.
• Handled various technical issues through a customer support ticket system.
• Managed user accounts through Active Directory.
• Provided prompt, on-site and over the phone support. Education
Associates Degree in Computer Science
San Antonio College - San Antonio, TX
IT & Technical Support
• Technical Troubleshooting
• User Training/Support
• Preventive Maintenance
• Problem Diagnosis
• Customer Service