Landon Fiffik

IT Support Technician

San Antonio, TX 78217

ac68ld@r.postjobfree.com

817-***-****

• Dedicated IT specialist with an emphasis in user support looking for long term employment to help enhance and focus my Cyber Security / IT knowledge. Authorized to work in the US for any employer

Work Experience

Administrator

PROBOOSTS.COM

May 2017 to Present

• Maintain website and customer relations.

• Complete orders in a prompt and timely manner.

• Manage small team of third-party employees.

• Utilize social media and Google Advertising to maintain constant workflow. IT Support Technician

4M HR Logistics - San Antonio, TX

June 2013 to May 2017

• Provided prompt, on-site and over the phone support.

• Diagnosed and troubleshoot a range of software, hardware, and connectivity issues.

• Managed company website / employee portal / Sharepoint.

• Created forms, brochures, and graphics for government proposals.

• Managed company server, Office 365 licenses and user accounts. IT Support Technician

M7 AEROSPACE - San Antonio, TX

November 2012 to June 2013

• Managed on-site IT for a company with 300+ employees together with a small IT team.

• Handled various technical issues through a customer support ticket system.

• Managed user accounts through Active Directory.

• Provided prompt, on-site and over the phone support. Education

Associates Degree in Computer Science

San Antonio College - San Antonio, TX

2015

Skills

IT & Technical Support

Certifications/Licenses

CompTIA A+

CCNA

Additional Information

Key Skills

• Technical Troubleshooting

• User Training/Support

• Preventive Maintenance

• Problem Diagnosis

• Customer Service

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