Customer Service Marketing

Becky Park

Phone • 240-***-****

Email • *******.******@*****.***

Address • 4905 Inadale Avenue, View Park, CA 90043

SKILLS

General ledger accounting

Accounts payable

Account receivable

Collections

Payroll processing

Billing

Invoicing

Vendor management & relations

New hire onboarding

Excellent oral and written communication

Microsoft Excel

RELEVANT WORK EXPERIENCE

Bookkeeping & Marketing Administrator

Gilbert & Associates - Seattle, WA

02/2013 09/2014

• Prepared and posted journal entries and bank reconciliations

• Managed and processed customer billing in a timely, efficient manner

• Reconciled financial discrepancies by collecting and analyzing account information

• Processed payroll and recorded any changes

• Communicated effectively to respond to vendor and customer inquiries

• Verified purchase orders and confirmed pricing

• Developed email marketing campaigns, surveys, and newsletters to engage and inform clients

Bookkeeping Assistant / Marketing Coordinator

Cafe Renzo - Palo Alto, CA

05/2011 12/2012

• Maintained inventory in the POS system and tracked payments using QuickBooks

• Prepared payroll and onboarded new hires

• Booked and organized private events, coordinating logistics for large company gatherings and small private parties

• Utilized visual, communication, and graphic design skills to create attractive front-of-house marketing displays and collateral such as flyers, table-top tents and menus

OTHER WORK EXPERIENCE

Server

Rock N Brews – El Segundo, CA

04/2018 Present

• Provided prompt and friendly service to a high volume of customers, in a fast-paced setting

• Operated POS systems with attention to detail and efficiency, entering in orders for food and merchandise

• Skillfully anticipated and fulfilled guests’ needs for special orders

Server

Tablas Woodstone Taverna - Mill Creek, WA

01/2015 03/2017

• Delivered excellent customer service to new and regular patrons, building rapport with diverse clientele, managers, and coworkers

• Received in-depth training on regional wines and food and relayed expert knowledge to guests to ensure an authentic, enjoyable dining experience

EDUCATION

University of Southern California – Los Angeles, CA

08/2017 12/2017

Doctor of Physical Therapy Graduate Program

University of Colorado - Boulder, CO

09/2005 12/2009

Leeds School of Business, Bachelors of Business Administration - Marketing Major

GPA 3.4

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