Customer Service Representative, Administrative Assistant

SHABRIA JACKSON

**** **** *** *****, *******, GA 30349

Ph: 404-***-****

*******.*******@*****.***

Professional Summary

Reliable professional with a proficient background in customer service and administrative

support. Proactive, detailed oriented, and highly organized with a commitment to bring value to the team while supporting the organization's mission and providing superior customer service.

Skills

Hardworking

Customer Driven

Computer Proficient

Great Communicator

Team Player

Skilled Researcher

Experience

Unit Supply Specialist Oct 2015-Present

United States Army National Guard's (Reserves) - Atlanta, GA

Receives, inspects, inventories, loads, unloads, segregates, stores, issues, delivers and

turns-in organization and installation supplies and equipment.

Used telephones to reach out to customers and verify account information

Prepares all unit/organizational supply documents.

Maintains automated supply system for accounting of organizational and

installation supplies and equipment.

Issues and receives small arms.

Secures and controls weapons and ammunition in security areas.

Schedules and performs preventive and organizational maintenance on weapons.

Inspects completed work for accuracy and compliance with established procedures.

Coordinates supply activities.

Reviews and annotates changes to unit material condition status report.

Post transactions to organizational and installation property books and supporting

transaction files.

Determines method of obtaining relief from responsibility for lost, damaged and

destroyed supply items.

Customer Service Representative May 2014-April 2018

ReNown Tax Service, LLC - Decatur, GA

Resolved customer complaints and answered customer's questions via phone and email

Used telephones to reach out to customers and verify account information

Greeted customers warmly and ascertained problem or reason for calling

Assisted with refund updates, address changes, and disbursement changes/updates

Maintained an updated customer database

Education

BBA : Business Information Systems October 2015 (Current Student)

University of West Georgia - Carrollton, GA

High School Diploma : College Preparatory Diploma August 2011-May 2015

Langston Hughes High School - Fairburn, GA

Customer Service Certificate June 2015

Atlanta Technical College - Atlanta, GA

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