SANDY MICHELE HANNING

**** ********** **** ******* ******, Florida 32003

Cell 904-***-**** Home 904-***-**** ac689c@r.postjobfree.com

LEADERSHIP VENDOR RISK MANAGEMENT MORTGAGE LENDING PROJECT MANAGEMENT

TRAINING & CURRICULUM INSTRUCTIONAL DESIGN SALES OPERATIONS PROCESS DESIGN

Demonstrated leader with more than 33 years’ experience in residential mortgage lending, vendor risk management, training management, instructional design and facilitation. Additional professional opportunities with project management, process design and process improvement.

SPECIALTIES & CORE COMPETENCIES

Vendor Risk Management: Management, oversight and governance of third party vendor risk management program. Establish and maintain policies, procedures and processes for the vendor risk management life cycle. Responsible for documentation, analysis and reporting of vendor analysis, risk and performance. Continuous focus on process improvement and program maturity.

Training Management: Conduct and supervise training and development programs for home lending employees. Plan, organize and direct training activities, new hire training, systems conversions and curriculum. Compile metrics and data for training and business reports.

Instructional Design: Design and develop instructional events following the ADDIE model. Facilitate needs and task analysis, define and sequence instructional content and strategies. Manage instructional design projects and evaluate for effective and successful learning.

Residential Lending: Strong working knowledge of lending operations, including all residential loan products, programs and processes from origination through processing, underwriting, title underwriting, closing and post-closing.

Construction Lending: Residential lending for borrowers, builders and developers. Maintained builder credit files for construction lines and processed loan applications for development projects. Processed construction-to-permanent loans through closing and set up for construction administration.

Project Management: Coordination and completion of projects by overseeing all aspects and phases. Define the scope of the project, detailed work plan, business requirements, target state processes, resources and schedule. Determine objectives and measures upon which the project will be evaluated at its completion.

Third-Party Vendor Risk Management

Information Security & Privacy

Risk Assessment

Financial Services

Consumer Federal Regulation & Compliance

Internal Audit

Leadership & Management

Program Management

Business Relationships

Operation Management

Product Development

Change Management

Task Analysis

Project Management

Policies & Procedures

Process Mapping

Business Continuity

Business Requirements Analysis

LEAN & Kaizen

Credit Policy & Credit Risk

Curriculum Design

Needs Analysis

Adult Learning

Instructional Design

ADDIE Methodology

Storyboarding

Facilitation

Construction Lending

SharePoint

GRC Tools

Consumer Direct – Call Center

MSP (Mortgage Servicing)

GRC/Vendor Risk Management System Administrator

QuickBase

PROFESSIONAL EXPERIENCE

Fidelity National Financial, Jacksonville, Florida

Program Manager, Vendor Risk Management Office (April 2015 – Present)

Support the design and implementation of a common and consistent vendor risk management program to effectively manage vendor risk in accordance with internal policy, compliance and regulatory requirements. Provide guidance to the business, executives and other stakeholders to ensure requirements of the vendor risk management program are fully understood and followed. Support the development and execution of a robust communication and training plan to facilitate the effective application and awareness of the program. Maintain a structured internal governance framework, to ensure effective oversight of vendor risk and compliance, providing the business units’ visibility of existing and emerging vendor risks. Responsible for analysis, updates and modifications to procedures and processes to identify and continuously implement vendor risk management processes and improvements. Provide and maintain reporting of all vendor management activities and perform data analytics. Serve as subject matter expert in interpreting requirements and improve awareness of vendor risk. Identify and communicate vendor risk issues, compliance regulatory requirement updates and other vendor risk related information. Single Point of Contact for Internal and External Audits. GRC/Vendor Management System Administrator. Design and deliver training to all related internal clients.

EverBank, Jacksonville, Florida

Vice President, Adhoc Project Manager (Concurrent Project Assignment March 2014 – March 2015)

Temporary assignment, concurrent to role as Training Manager. Asked to develop a One-Time Close Construction-to-Permanent Loan Program for the Retail Lending Division, overseeing the planning, implementation, and tracking of the project. Define the scope of the project, work plan, determined resources required to complete the project. Research for construction management companies for selection of new vendor partnership, including vendor management and contract negotiation. Develop staffing and capacity model for new Construction Lending Administration department. Identify business and functional requirements, documentation, statutory lien law and processes. Development of construction department policies and procedures, associate readiness plan and risk controls. Instructional design, development and implementation of training certification program to all involved associates. Responsible for ensuring a successful launch of the program, associate readiness and post-release support plan.

Vice President, Home Lending Learning & Development Manager (October 2007 – March 2015)

Lead a team of professional training specialists with the responsibility of overseeing the design, development, implementation, and recording of new hire, systems conversion, eLearning events, compliance regulation, product and process training for all residential lending divisions. Prioritize proprietary training development needs, curriculum design and specialized programs. Developed and implemented training department operating procedures, reporting, evaluation, multi-vehicle curriculum career path, design plan, and training content maintenance plan and report. Act as subject matter expert, consultant, advisor and coach to associates and training team. Follow ADDIE model for building effective training and project management. EverBank Brand Ambassador.

Vice President, Project Manager III & Process Design Consultant (December 2004 – October 2007)

Planned, directed and coordinated project assignments and process improvement initiatives. Redesigned the settlement software and automated title order, schedule closing, reports and shipping request processes, significantly improving turn time, accuracy and efficiency. Business Continuity and Disaster Recovery Coordinator for three lines of business within EverBank. Coordinated and facilitated off-site group think planning sessions with all lending division leaders. Project lead for 31 of the 62 projects identified from the off-site group think planning session. Developed a Construction-to-Permanent Loan Program for residential lending. Contracted with vendor for construction loan management services, including project and builder approval, construction loan administration and funds control. Served as Construction Loan Manager at launch of new program.

EARLY CAREER OPPORTUNITIES

Bank of America, Jacksonville, Florida

Vice President, Project Manager, Operations Support & Training (April 2003 – November 2004)

Vice President, Fulfillment Processing Team Manager (April 1997 – April 2003)

HomeSide Lending, Jacksonville, Florida

Sr. Loan Processor & Wholesale Account Representative (1990 – 1997)

American Federal Savings Bank, Jacksonville, Florida

Construction Lending Loan Processor (1989 – 1993)

Alliance Mortgage, Jacksonville, Florida

Sr. Loan Processor (1985 – 1989)

EDUCATION

Foundations for Leadership

Partnerships for Future Management

Crucial Conversations & Confrontations

LEAN – Kaizen Now Leader Training

Dr. Steven Covey’s Seven Habits

Ken Blanchard’s Raving Fans

Todd Duncan Sales

FS Pro – Information Mapping

FNMA/FHLMC, FHA, VA, AllRegs and MBA Courses

Diehl & Associates FHA Training

GRC Systems & Administration (Bwise and Rsam)

Toastmasters

Orange Park High School Graduate c/o 1985

Business Administration

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